Question 1

What are the different markets in which
        Zendesk and
        Convoso compete against each other?

Accepted Answer

Zendesk and
        Convoso compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Auto Dialer, Communication, Customer Experience.

Question 2

How does the market share of
        Zendesk
        and Convoso compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Zendesk has a
        89.40%
        market share in comparison to
        Convoso’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        Convoso holds the
        26th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Convoso in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Zendesk has
        166,487 customers and
        Convoso has
        15 customers in the
        Interactive Voice Response (IVR)
        segment. Zendesk has
        166472 more customers than
        Convoso in this category.

Question 4

What are the countries in which
        Zendesk and
        Convoso has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Convoso has more customers in United States, Italy and Colombia.

Zendesk Vs Convoso : In-Depth Comparison

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Comparing the customer bases of Zendesk and Convoso

Comparing the market share of Zendesk and Convoso

Compare Zendesk vs Convoso customers by geography

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