Question 1

What are the different markets in which
        NICE inContact and
        Convoso compete against each other?

Accepted Answer

NICE inContact and
        Convoso compete against each other in
        the Communication, Contact Center, Interactive Voice Response (IVR), Predictive Dialer, Auto Dialer.

Question 2

How does the market share of
        NICE inContact
        and Convoso compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        NICE inContact has a
        1.50%
        market share in comparison to
        Convoso’s
        0.02%.
        Since it has a better market share coverage,
        NICE inContact holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        Convoso holds the
        21st spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Convoso in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

NICE inContact has
        3,056 customers and
        Convoso has
        33 customers in the
        Interactive Voice Response (IVR)
        segment. NICE inContact has
        3023 more customers than
        Convoso in this category.

Question 4

What are the countries in which
        NICE inContact and
        Convoso has more customers?

Accepted Answer

NICE inContact has more customers in United States, Canada and United Kingdom.
Convoso has more customers in United States, Colombia and India.

NICE inContact Vs Convoso : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Convoso

Comparing the market share of NICE inContact and Convoso

Compare NICE inContact vs Convoso customers by geography

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