Question 1

What are the different markets in which
        NICE inContact and
        Five9 compete against each other?

Accepted Answer

NICE inContact and
        Five9 compete against each other in
        the Call Recording, Communication, Contact Center, Interactive Voice Response (IVR), Predictive Dialer.

Question 2

How does the market share of
        NICE inContact
        and Five9 compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        NICE inContact has a
        1.61%
        market share in comparison to
        Five9’s
        1.51%.
        Since it has a better market share coverage,
        NICE inContact holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        Five9 holds the
        5th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Five9 in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

NICE inContact has
        2,926 customers and
        Five9 has
        2,734 customers in the
        Interactive Voice Response (IVR)
        segment. NICE inContact has
        192 more customers than
        Five9 in this category.

Question 4

What are the countries in which
        NICE inContact and
        Five9 has more customers?

Accepted Answer

NICE inContact has more customers in United States, Canada and United Kingdom.
Five9 has more customers in United States, Canada and United Kingdom.

NICE inContact Vs Five9 : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Five9

Comparing the market share of NICE inContact and Five9

Compare NICE inContact vs Five9 customers by geography

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