Question 1

What are the different markets in which
        Genesys PureCloud and
        Five9 compete against each other?

Accepted Answer

Genesys PureCloud and
        Five9 compete against each other in
        the Auto Dialer, Communication, Contact Center, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and Five9 compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Genesys PureCloud has a
        1.57%
        market share in comparison to
        Five9’s
        1.51%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        Five9 holds the
        5th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Five9 in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Genesys PureCloud has
        2,842 customers and
        Five9 has
        2,734 customers in the
        Interactive Voice Response (IVR)
        segment. Genesys PureCloud has
        108 more customers than
        Five9 in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Five9 has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, United Kingdom and Australia.
Five9 has more customers in United States, Canada and United Kingdom.

Genesys PureCloud Vs Five9 : In-Depth Comparison

Choose Technologies to compare

Comparing the customer bases of Genesys PureCloud and Five9

Comparing the market share of Genesys PureCloud and Five9

Compare Genesys PureCloud vs Five9 customers by geography

Customer Movements for this month

FAQ

Choose Technologies to compare

Save 15 hours a week on sales research

Get instant access to B2B contact data across the web

Company

Browse 6sense Data