Zendesk Vs Genesys PureCloud : In-Depth Comparison
Categories where Zendesk and Genesys PureCloud compete
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Zendesk
Comparing the customer bases of Zendesk and Genesys PureCloud
Comparing the customer bases of Zendesk and Genesys PureCloud, we can see that Zendesk has 169150 customer(s), while Genesys PureCloud has 3084 customer(s). In the Interactive Voice Response (IVR) category, with 169150 customer(s) Zendesk stands at 1st place by ranking, while Genesys PureCloud with 3084 customer(s), is at the 5th place.
Zendesk
1st
169150 Customer
Genesys PureCloud
5th
3084 Customer
Comparing the market share of Zendesk and Genesys PureCloud
Zendesk has a 88.56% market share in the Interactive Voice Response (IVR) category, while Genesys PureCloud has a 1.61% market share in the same space.
Compare Zendesk vs Genesys PureCloud customers by geography
Comparing Zendesk and Genesys PureCloud customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and Australia, while Genesys PureCloud has more customers in United States.
Zendesk
Genesys PureCloud
Customer Movements for this month
Gain actionable insights about the buying patterns of Zendesk vs Genesys PureCloud’s target audience.
Zendesk
New
679 Customer
Lost
847 Customer
Genesys PureCloud
New
36 Customer
Lost
53 Customer
FAQ
Find answers to the most often asked questions by users.
What are the different markets in which Zendesk and Genesys PureCloud compete against each other?
Zendesk and Genesys PureCloud compete against each other in the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Auto Dialer.
How does the market share of Zendesk and Genesys PureCloud compare in the Interactive Voice Response (IVR) market?
How many customers are acquired by Zendesk and Genesys PureCloud in the Interactive Voice Response (IVR) segment?
What are the countries in which Zendesk and Genesys PureCloud has more customers?
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