Zendesk Vs Genesys PureCloud : In-Depth Comparison
Categories where Zendesk and Genesys PureCloud compete
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Zendesk
Comparing the customer bases of Zendesk and Genesys PureCloud
Comparing the customer bases of Zendesk and Genesys PureCloud, we can see that Zendesk has 164707 customer(s), while Genesys PureCloud has 2842 customer(s). In the Interactive Voice Response (IVR) category, with 164707 customer(s) Zendesk stands at 1st place by ranking, while Genesys PureCloud with 2842 customer(s), is at the 4th place.
Zendesk
1st
164707 Customer
Genesys PureCloud
4th
2842 Customer
Comparing the market share of Zendesk and Genesys PureCloud
Zendesk has a 90.71% market share in the Interactive Voice Response (IVR) category, while Genesys PureCloud has a 1.57% market share in the same space.
Compare Zendesk vs Genesys PureCloud customers by geography
Comparing Zendesk and Genesys PureCloud customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and Australia, while Genesys PureCloud has more customers in United States.
Zendesk
Genesys PureCloud
Customer Movements for this month
Gain actionable insights about the buying patterns of Zendesk vs Genesys PureCloud’s target audience.
Zendesk
New
1466 Customer
Lost
2407 Customer
Genesys PureCloud
New
235 Customer
Lost
97 Customer
FAQ
Find answers to the most often asked questions by users.
What are the different markets in which Zendesk and Genesys PureCloud compete against each other?
Zendesk and Genesys PureCloud compete against each other in the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Auto Dialer.
How does the market share of Zendesk and Genesys PureCloud compare in the Interactive Voice Response (IVR) market?
How many customers are acquired by Zendesk and Genesys PureCloud in the Interactive Voice Response (IVR) segment?
What are the countries in which Zendesk and Genesys PureCloud has more customers?
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