Question 1

What are the different markets in which
        Zendesk and
        Five9 compete against each other?

Accepted Answer

Zendesk and
        Five9 compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Auto Dialer.

Question 2

How does the market share of
        Zendesk
        and Five9 compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Zendesk has a
        90.55%
        market share in comparison to
        Five9’s
        1.58%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        Five9 holds the
        4th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Five9 in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Zendesk has
        160,094 customers and
        Five9 has
        2,793 customers in the
        Interactive Voice Response (IVR)
        segment. Zendesk has
        157301 more customers than
        Five9 in this category.

Question 4

What are the countries in which
        Zendesk and
        Five9 has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Five9 has more customers in United States, Canada and United Kingdom.

Zendesk Vs Five9 : In-Depth Comparison

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Comparing the customer bases of Zendesk and Five9

Comparing the market share of Zendesk and Five9

Compare Zendesk vs Five9 customers by geography

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