Categories where Zendesk and Genesys PureCloud compete
Zendesk
Comparing the customer bases of Zendesk and Genesys PureCloud, we can see that Zendesk has 166487 customer(s), while Genesys PureCloud has 3021 customer(s). In the Interactive Voice Response (IVR) category, with 166487 customer(s) Zendesk stands at 1st place by ranking, while Genesys PureCloud with 3021 customer(s), is at the 5th place.
Zendesk
1st
166487 Customer
Genesys PureCloud
5th
3021 Customer
Zendesk has a 89.40% market share in the Interactive Voice Response (IVR) category, while Genesys PureCloud has a 1.62% market share in the same space.
Comparing Zendesk and Genesys PureCloud customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and Australia, while Genesys PureCloud has more customers in United States.
Zendesk
Genesys PureCloud
Gain actionable insights about the buying patterns of Zendesk vs Genesys PureCloud’s target audience.
Zendesk
New
737 Customer
Lost
980 Customer
Genesys PureCloud
New
50 Customer
Lost
56 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Zendesk and Genesys PureCloud compete against each other?
Zendesk and Genesys PureCloud compete against each other in the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Auto Dialer.
How does the market share of Zendesk and Genesys PureCloud compare in the Interactive Voice Response (IVR) market?
How many customers are acquired by Zendesk and Genesys PureCloud in the Interactive Voice Response (IVR) segment?
What are the countries in which Zendesk and Genesys PureCloud has more customers?
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