Zendesk Vs Genesys PureCloud : In-Depth Comparison
Not sure if Zendesk, or Genesys PureCloud is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Zendesk and Genesys PureCloud compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Zendesk vs Genesys PureCloud customers by industry, by geography and by buying patterns.
Zendesk competes with other products in the Knowledge Management categories. It has a 90.65% market share in the Interactive Voice Response (IVR) category, and Zendesk has 161,575 customers in 10 countries.
Genesys PureCloud competes with other products in the Project Collaboration, Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Auto Dialer, Communication, Customer Engagement, Customer Satisfaction Ratings, Fax Server categories. It has a 1.57% market share in the Interactive Voice Response (IVR) category, and Genesys PureCloud has 2,801 customers in 10 countries.
Categories where Zendesk and Genesys PureCloud compete
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Zendesk
Comparing the customer bases of Zendesk and Genesys PureCloud
Comparing the customer bases of Zendesk and Genesys PureCloud, we can see that Zendesk has 161,575 customer(s), while Genesys PureCloud has 2,801 customer(s). In the Interactive Voice Response (IVR) category, with 161,575 customer(s) Zendesk stands at 1st place by ranking, while Genesys PureCloud with 2,801 customer(s), is at the 4th place.
Zendesk
1st
161,575 Customer
Genesys PureCloud
4th
2,801 Customer
Comparing the market share of Zendesk and Genesys PureCloud
Zendesk has a 90.65% market share in the Interactive Voice Response (IVR) category, while Genesys PureCloud has a 1.57% market share in the same space.
Compare Zendesk vs Genesys PureCloud customers by geography
Comparing Zendesk and Genesys PureCloud customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and Australia, while Genesys PureCloud has more customers in United States.
Zendesk
Genesys PureCloud
Customer Movements for this month
Gain actionable insights about the buying patterns of Zendesk vs Genesys PureCloud’s target audience.
Zendesk
New
1,525 Customer
Lost
1,700 Customer
Genesys PureCloud
New
210 Customer
Lost
81 Customer
FAQ
Find answers to the most often asked questions by users.
What are the different markets in which Zendesk and Genesys PureCloud compete against each other?
Zendesk and Genesys PureCloud compete against each other in the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Auto Dialer.
How does the market share of Zendesk and Genesys PureCloud compare in the Interactive Voice Response (IVR) market?
How many customers are acquired by Zendesk and Genesys PureCloud in the Interactive Voice Response (IVR) segment?
What are the countries in which Zendesk and Genesys PureCloud has more customers?
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