Categories where Zendesk and NICE inContact compete
Zendesk
Comparing the customer bases of Zendesk and NICE inContact, we can see that Zendesk has 169150 customer(s), while NICE inContact has 3532 customer(s). In the Interactive Voice Response (IVR) category, with 169150 customer(s) Zendesk stands at 1st place by ranking, while NICE inContact with 3532 customer(s), is at the 3rd place.
Zendesk
1st
169150 Customer
NICE inContact
3rd
3532 Customer
Zendesk has a 88.56% market share in the Interactive Voice Response (IVR) category, while NICE inContact has a 1.85% market share in the same space.
Comparing Zendesk and NICE inContact customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and Australia, while NICE inContact has more customers in United States.
Zendesk
NICE inContact
Gain actionable insights about the buying patterns of Zendesk vs NICE inContact’s target audience.
Zendesk
New
679 Customer
Lost
847 Customer
NICE inContact
New
26 Customer
Lost
52 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Zendesk and NICE inContact compete against each other?
Zendesk and NICE inContact compete against each other in the Contact Center, Interactive Voice Response (IVR), Call Recording, Cloud Contact Center Software, Communication.
How does the market share of Zendesk and NICE inContact compare in the Interactive Voice Response (IVR) market?
How many customers are acquired by Zendesk and NICE inContact in the Interactive Voice Response (IVR) segment?
What are the countries in which Zendesk and NICE inContact has more customers?
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