Zendesk Vs NICE inContact : In-Depth Comparison
Not sure if Zendesk, or NICE inContact is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Zendesk and NICE inContact compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Zendesk vs NICE inContact customers by industry, by geography and by buying patterns.
Zendesk competes with other products in the Customer Experience, Instant Messaging And Chat, Knowledge Management categories. It has a 90.65% market share in the Interactive Voice Response (IVR) category, and Zendesk has 161,575 customers in 10 countries.
NICE inContact competes with other products in the Project Collaboration, Contact Center, Interactive Voice Response (IVR), Call Recording, Cloud Contact Center Software, Communication, Help Desk And Ticketing, Predictive Dialer categories. It has a 1.61% market share in the Interactive Voice Response (IVR) category, and NICE inContact has 2,872 customers in 10 countries.
Categories where Zendesk and NICE inContact compete
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Zendesk
Comparing the customer bases of Zendesk and NICE inContact
Comparing the customer bases of Zendesk and NICE inContact, we can see that Zendesk has 161,575 customer(s), while NICE inContact has 2,872 customer(s). In the Interactive Voice Response (IVR) category, with 161,575 customer(s) Zendesk stands at 1st place by ranking, while NICE inContact with 2,872 customer(s), is at the 3rd place.
Zendesk
1st
161,575 Customer
NICE inContact
3rd
2,872 Customer
Comparing the market share of Zendesk and NICE inContact
Zendesk has a 90.65% market share in the Interactive Voice Response (IVR) category, while NICE inContact has a 1.61% market share in the same space.
Compare Zendesk vs NICE inContact customers by geography
Comparing Zendesk and NICE inContact customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and Australia, while NICE inContact has more customers in United States.
Zendesk
NICE inContact
Customer Movements for this month
Gain actionable insights about the buying patterns of Zendesk vs NICE inContact’s target audience.
Zendesk
New
1,525 Customer
Lost
1,700 Customer
NICE inContact
New
12 Customer
Lost
25 Customer
FAQ
Find answers to the most often asked questions by users.
What are the different markets in which Zendesk and NICE inContact compete against each other?
Zendesk and NICE inContact compete against each other in the Contact Center, Interactive Voice Response (IVR), Call Recording, Cloud Contact Center Software, Communication.
How does the market share of Zendesk and NICE inContact compare in the Interactive Voice Response (IVR) market?
How many customers are acquired by Zendesk and NICE inContact in the Interactive Voice Response (IVR) segment?
What are the countries in which Zendesk and NICE inContact has more customers?
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