Question 1

What are the different markets in which
        Genesys and
        Five9 compete against each other?

Accepted Answer

Genesys and
        Five9 compete against each other in
        the Communication, Contact Center, Customer Experience, Interactive Voice Response (IVR), Auto Dialer.

Question 2

How does the market share of
        Genesys
        and Five9 compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Genesys has a
        3.51%
        market share in comparison to
        Five9’s
        1.79%.
        Since it has a better market share coverage,
        Genesys holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        Five9 holds the
        4th spot.

Question 3

How many customers are acquired by
        Genesys and
        Five9 in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Genesys has
        6,710 customers and
        Five9 has
        3,428 customers in the
        Interactive Voice Response (IVR)
        segment. Genesys has
        3282 more customers than
        Five9 in this category.

Question 4

What are the countries in which
        Genesys and
        Five9 has more customers?

Accepted Answer

Genesys has more customers in United States, United Kingdom and Australia.
Five9 has more customers in United States, Canada and United Kingdom.

Genesys Vs Five9 : In-Depth Comparison

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Comparing the customer bases of Genesys and Five9

Comparing the market share of Genesys and Five9

Compare Genesys vs Five9 customers by geography

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