Question 1

What are the different markets in which
        Genesys and
        Talkdesk compete against each other?

Accepted Answer

Genesys and
        Talkdesk compete against each other in
        the Communication, Contact Center, Interactive Voice Response (IVR), Call Recording, Customer Experience.

Question 2

How does the market share of
        Genesys
        and Talkdesk compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Genesys has a
        2.50%
        market share in comparison to
        Talkdesk’s
        0.64%.
        Since it has a better market share coverage,
        Genesys holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        Talkdesk holds the
        6th spot.

Question 3

How many customers are acquired by
        Genesys and
        Talkdesk in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Genesys has
        4,540 customers and
        Talkdesk has
        1,171 customers in the
        Interactive Voice Response (IVR)
        segment. Genesys has
        3369 more customers than
        Talkdesk in this category.

Question 4

What are the countries in which
        Genesys and
        Talkdesk has more customers?

Accepted Answer

Genesys has more customers in United States, United Kingdom and Australia.
Talkdesk has more customers in United States, Canada and United Kingdom.

Genesys Vs Talkdesk : In-Depth Comparison

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Comparing the customer bases of Genesys and Talkdesk

Comparing the market share of Genesys and Talkdesk

Compare Genesys vs Talkdesk customers by geography

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