Question 1

What are the different markets in which
        Zendesk and
        Talkdesk compete against each other?

Accepted Answer

Zendesk and
        Talkdesk compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Call Recording, Communication, Customer Experience.

Question 2

How does the market share of
        Zendesk
        and Talkdesk compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Zendesk has a
        90.71%
        market share in comparison to
        Talkdesk’s
        0.64%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        Talkdesk holds the
        6th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Talkdesk in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Zendesk has
        164,707 customers and
        Talkdesk has
        1,171 customers in the
        Interactive Voice Response (IVR)
        segment. Zendesk has
        163536 more customers than
        Talkdesk in this category.

Question 4

What are the countries in which
        Zendesk and
        Talkdesk has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Talkdesk has more customers in United States, Canada and United Kingdom.

Zendesk Vs Talkdesk : In-Depth Comparison

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Comparing the customer bases of Zendesk and Talkdesk

Comparing the market share of Zendesk and Talkdesk

Compare Zendesk vs Talkdesk customers by geography

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