Genesys
Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as wel...Read more
Market Share of Genesys
Current Customer(s)
4540
Market Share (Est.)
2.50%
Ranking
#2
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.71%, NICE inContact with 1.61%, Genesys PureCloud with 1.57% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 164707 | 90.71% | Genesys vs Zendesk |
| NICE inContact | 2926 | 1.61% | Genesys vs NICE inContact |
| Genesys PureCloud | 2842 | 1.57% | Genesys vs Genesys PureCloud |
| Five9 | 2734 | 1.51% | Genesys vs Five9 |
| Talkdesk | 1171 | 0.64% | Genesys vs Talkdesk |
| NewVoiceMedia | 946 | 0.52% | Genesys vs NewVoiceMedia |
| MessageBird | 615 | 0.34% | Genesys vs MessageBird |
| MiContact Center | 224 | 0.12% | Genesys vs MiContact Center |
| RingCentral Contact Center | 195 | 0.11% | Genesys vs RingCentral Contact Center |
| CallFire | 150 | 0.08% | Genesys vs CallFire |
| PhoneBurner | 77 | 0.04% | Genesys vs PhoneBurner |
| Bright Pattern | 75 | 0.04% | Genesys vs Bright Pattern |
| Plum Voice Hosted IVR | 58 | 0.03% | Genesys vs Plum Voice Hosted IVR |
| UJET | 55 | 0.03% | Genesys vs UJET |
| Sharpen | 43 | 0.02% | Genesys vs Sharpen |
| Magnetic North | 36 | 0.02% | Genesys vs Magnetic North |
| Aspect Zipwire | 29 | 0.02% | Genesys vs Aspect Zipwire |
| Kixie | 28 | 0.02% | Genesys vs Kixie |
| contactSPACE | 19 | 0.01% | Genesys vs contactSPACE |
| Aspect CXP Pro | 16 | 0.01% | Genesys vs Aspect CXP Pro |
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.71%, NICE inContact with 1.61%, Genesys PureCloud with 1.57% market share.
Genesys vs Zendesk
Genesys vs NICE inContact
Genesys vs Genesys PureCloud
Genesys vs Five9
Genesys vs Talkdesk
Genesys vs NewVoiceMedia
Genesys vs MessageBird
Genesys vs MiContact Center
Customers of Genesys
Around the world in 2025, over 4540 companies have started using Genesys as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Maytag | 10,000+ | Benton Harbor | Michigan | United States |     |
| ACEA | 10,000+ | Rome | Latium | Italy | |
| Whirlpool | 10,000+ | Benton Harbor | Michigan | United States | |
| PCCW Ltd | 10,000+ | Hong Kong | Hong Kong SAR | People's Republic of China | |
| PGNiG | 10,000+ | Warsaw | Mazovia | Poland | |
| The Hartford | 10,000+ | Hartford | Connecticut | United States | |
| MAIF | 5,000 - 9,999 | Niort | Nouvelle-Aquitaine | France | |
| Pennsylvania LIquor Control Board | 5,000 - 9,999 | Harrisburg | Pennsylvania | United States | |
| Allied Bank | 5,000 - 9,999 | Lahore | Punjab | Pakistan | |
| SDGE | 5,000 - 9,999 | San Diego | California | United States | |
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Genesys Customers by Products and Services
The top three products and services offering customers that use Genesys for Interactive Voice Response (IVR) are Insurance (168), Cloud Services (148), Managed Services (124).
Customers
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Genesys Customers by Employee Size
The majority of Genesys's customers for the ivr category fall in the company size of 10,000+ employees (860 companies), 1,000 - 4,999 employees (822 companies), 100 - 249 employees (541 companies).
Employee Size
Genesys Customers by Geography
The top three geographies of Genesys for ivr are the United States with 2028(56.62%), United Kingdom with 310(8.65%), Australia with 303(8.46%) customers respectively.
Customers
Employees of Genesys
Also see other Products/Services by Genesys in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the ivr category are Zendesk, NICE inContact, Genesys PureCloud. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Zendesk Genesys vs NICE inContact Genesys vs Genesys PureCloud.
What is Genesys customer distribution based on company size?
What is Genesys market share in the ivr?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
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