Question 1

What are the different markets in which
        Genesys and
        Magnetic North compete against each other?

Accepted Answer

Genesys and
        Magnetic North compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Communication, Customer Experience.

Question 2

How does the market share of
        Genesys
        and Magnetic North compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Genesys has a
        2.50%
        market share in comparison to
        Magnetic North’s
        0.02%.
        Since it has a better market share coverage,
        Genesys holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        Magnetic North holds the
        17th spot.

Question 3

How many customers are acquired by
        Genesys and
        Magnetic North in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Genesys has
        4,540 customers and
        Magnetic North has
        36 customers in the
        Interactive Voice Response (IVR)
        segment. Genesys has
        4504 more customers than
        Magnetic North in this category.

Question 4

What are the countries in which
        Genesys and
        Magnetic North has more customers?

Accepted Answer

Genesys has more customers in United States, United Kingdom and Australia.
Magnetic North has more customers in United States, United Kingdom and Canada.

Genesys Vs Magnetic North : In-Depth Comparison

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Comparing the customer bases of Genesys and Magnetic North

Comparing the market share of Genesys and Magnetic North

Compare Genesys vs Magnetic North customers by geography

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