Genesys Vs MiContact Center : In-Depth Comparison

What are the different markets in which Genesys and MiContact Center compete against each other?

Genesys and MiContact Center compete against each other in the Contact Center, Interactive Voice Response (IVR), Communication, Customer Experience.

How does the market share of Genesys and MiContact Center compare in the Interactive Voice Response (IVR) market?

In the Interactive Voice Response (IVR) market, Genesys has a 2.50% market share in comparison to MiContact Center’s 0.12%. Since it has a better market share coverage, Genesys holds the 2nd spot in 6sense's Market Share Ranking Index for the Interactive Voice Response (IVR) category, while MiContact Center holds the 9th spot.

How many customers are acquired by Genesys and MiContact Center in the Interactive Voice Response (IVR) segment?

Genesys has 4,540 customers and MiContact Center has 224 customers in the Interactive Voice Response (IVR) segment. Genesys has 4316 more customers than MiContact Center in this category.

What are the countries in which Genesys and MiContact Center has more customers?

Genesys has more customers in United States, United Kingdom and Australia.
MiContact Center has more customers in United States, United Kingdom and Netherlands.