Question 1

What are the different markets in which
        Five9 and
        MiContact Center compete against each other?

Accepted Answer

Five9 and
        MiContact Center compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Auto Dialer, Call Recording, Communication.

Question 2

How does the market share of
        Five9
        and MiContact Center compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Five9 has a
        1.51%
        market share in comparison to
        MiContact Center’s
        0.12%.
        Since it has a better market share coverage,
        Five9 holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        MiContact Center holds the
        9th spot.

Question 3

How many customers are acquired by
        Five9 and
        MiContact Center in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Five9 has
        2,734 customers and
        MiContact Center has
        224 customers in the
        Interactive Voice Response (IVR)
        segment. Five9 has
        2510 more customers than
        MiContact Center in this category.

Question 4

What are the countries in which
        Five9 and
        MiContact Center has more customers?

Accepted Answer

Five9 has more customers in United States, Canada and United Kingdom.
MiContact Center has more customers in United States, United Kingdom and Netherlands.

Five9 Vs MiContact Center : In-Depth Comparison

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Comparing the customer bases of Five9 and MiContact Center

Comparing the market share of Five9 and MiContact Center

Compare Five9 vs MiContact Center customers by geography

Customer Movements for this month

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