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Customer Engagement

Q: How many companies use Customer Engagement software these days?

Around the world in 2026, over 299,841 companies are currently using one or more Customer Engagement software. Out of these, there are 243,104 companies using Customer Engagement tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 31.18% of market share, Brevo with 9.25% of market share, Zoho SalesIQ with 6.36% of market share. Check for other Customer Engagement technologies market share here.

Q: What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Marketing (4,585), Digital Marketing (3,571), Saas (2,795).

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

194

Technologies Tracked

542947

Companies Tracked

Categories related to Customer Engagement

CRM Platforms

Sales Enablement

Sales Management

Live Chat

Customer Experience

Top 5 Customer Engagement technologies in 2026

Over 542947 companies are using Customer Engagement tools. Intercom with 31.18% market share (169307 customers), Brevo with 9.25% market share (50205 customers), Zoho SalesIQ with 6.36% market share (34549 customers).

Technology

Market Share (Est.)

Customers

Intercom

31.18%

169307

Brevo

9.25%

50205

Zoho SalesIQ

6.36%

34549

LiveChat

6.26%

34004

Zoho CRM

4.61%

25056

Others

42.33%

229826

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (248650 companies), 20 - 49 employees (115150 companies), 100 - 249 employees (55013 companies).

Employee Size

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 243104 (56.70%), United Kingdom with 45863 (10.70%), France with 28368 (6.62%) customers respectively.

Customers

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Marketing (4585), Digital Marketing (3571), Saas (2795).

Customers

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Intercom	169307	31.18
2	Brevo	50205	9.25
3	Zoho SalesIQ	34549	6.36
4	LiveChat	34004	6.26
5	Zoho CRM	25056	4.61
6	Pendo	23260	4.28
7	Yotpo	22737	4.19
8	Pipedrive	18934	3.49
9	Smile.io for Shopify	16507	3.04
10	Salesforce Commerce Cloud	14932	2.75
11	Sumo	14823	2.73
12	Salesforce Service Cloud	12394	2.28
13	Survicate	8519	1.57
14	Zoho Desk	6214	1.14
15	Feefo	6106	1.12
16	SendX	5325	0.98
17	Salesforce Engage	5100	0.94
18	Genesys PureCloud	4788	0.88
19	LivePerson	4493	0.83
20	WalkMe	4392	0.81
21	UserVoice	4062	0.75
22	Skeepers	4042	0.74
23	Five9	3395	0.63
24	Nosto	2656	0.49
25	Aspect Software	2640	0.49
26	Higher Logic	2449	0.45
27	iZooto	2260	0.42
28	CleverTap	2094	0.39
29	Proof	1857	0.34
30	Gainsight	1810	0.33
31	CallPage	1649	0.30
32	Glofox	1639	0.30
33	Woobox	1566	0.29
34	WebEngage	1521	0.28
35	ChurnZero	1439	0.27
36	vCita Business App	1383	0.25
37	Iterable	1322	0.24
38	Creatio	1307	0.24
39	Netcore	976	0.18
40	Whatfix	941	0.17
41	Yieldify	929	0.17
42	CINNOX	895	0.16
43	Get Satisfaction	882	0.16
44	amoCRM	846	0.16
45	yellow.ai Platform	786	0.14
46	inSided	746	0.14
47	Agendize	727	0.13
48	Kaisa	681	0.13
49	PathFactory	585	0.11
50	xSellco Helpdesk	555	0.10
51	Incentivio	552	0.10
52	Qualifio	540	0.10
53	Zoho CRM Plus	537	0.10
54	Khoros	462	0.09
55	Lithium	448	0.08
56	Thunderhead.com	424	0.08
57	QLess	393	0.07
58	Voyado	386	0.07
59	Totango	343	0.06
60	SAP Customer Interaction Center	322	0.06
61	VePlatform	313	0.06
62	involve.me	307	0.06
63	ClearSlide	306	0.06
64	Cendyn	296	0.05
65	Falcon.io	236	0.04
66	Thought Industries	235	0.04
67	Clarabridge CX Social	234	0.04
68	REVE Chat	227	0.04
69	SurveySparrow	227	0.04
70	Skilljar	224	0.04
71	Akia	218	0.04
72	idomoo	201	0.04
73	Callminer	191	0.04
74	Craver	190	0.03
75	Audiense	165	0.03
76	Genesys PureEngage	164	0.03
77	Verint Messaging	153	0.03
78	Genesys Multicloud CX	150	0.03
79	ReviewTrackers	135	0.02
80	Ochatbot	134	0.02
81	Baremetrics	131	0.02
82	Algonomy	127	0.02
83	Emitrr	121	0.02
84	Como	110	0.02
85	BEYABLE	109	0.02
86	Huddle	106	0.02
87	DailyStory	106	0.02
88	Vivocha	101	0.02
89	Chattigo	97	0.02
90	CustomerGauge	95	0.02
91	Uliza	90	0.02
92	Oracle Simphony POS	88	0.02
93	Bunchball Nitro	86	0.02
94	UJET	86	0.02
95	Loyalzoo	86	0.02
96	Oracle Cloud CX	86	0.02
97	Higher Logic Online Community	83	0.02
98	Desk360	81	0.01
99	Pega Customer Service	74	0.01
100	Rakuten Aquafadas	73	0.01
101	UserEngage	72	0.01
102	UXPressia	71	0.01
103	Linkando	70	0.01
104	Marketo Sales Connect	68	0.01
105	Antavo	67	0.01
106	UserTesting EnjoyHQ	62	0.01
107	easyfeedback	62	0.01
108	Fidelity TouchPoint	61	0.01
109	Customer Monitor	60	0.01
110	LiveHelp	58	0.01
111	Vonage Contact Center	54	0.01
112	SAP Digital CRM	52	0.01
113	Xperience	51	0.01
114	Qzzr	49	0.01
115	Gleantap	48	0.01
116	Postal.io	46	0.01
117	Phone2Action	44	0.01
118	Kapture CX	41	0.01
119	RingCaptcha	39	0.01
120	TechSee	38	0.01
121	ReachEdge	37	0.01
122	Ebsta	35	0.01
123	Merchant Centric	35	0.01
124	Bonzo	35	0.01
125	Artera	35	0.01
126	Aspect Via	34	0.01
127	Feedier	31	0.01
128	Relay	28	0.01
129	Adxstudio Portals	28	0.01
130	Bloobirds	26	0.00
131	Salesmachine	25	0.00
132	Toonimo	24	0.00
133	LitmusWorld	24	0.00
134	respondelligent	24	0.00
135	Socialman	21	0.00
136	3CLogic	20	0.00
137	SmileBack	20	0.00
138	Katabat	19	0.00
139	HCL Leap	19	0.00
140	Whisbi	16	0.00
141	TurnFriendly	16	0.00
142	HCL Unica Interact	15	0.00
143	Matador AI	15	0.00
144	CustomShow	14	0.00
145	Oracle Siebel Web Marketing	14	0.00
146	Acoustic Tealeaf	13	0.00
147	surveysquare	13	0.00
148	WeHelp Software	13	0.00
149	Verint Channel Automation	13	0.00
150	Opower	12	0.00
151	FICO Customer Communication Services	12	0.00
152	viewneo	11	0.00
153	IBM ExperienceOne	11	0.00
154	SATISFYD	11	0.00
155	Pegasystems Customer Engagement Suite	11	0.00
156	VCA Software	11	0.00
157	WebMaxy	10	0.00
158	SimpleFeedback	9	0.00
159	Campaign Genius	9	0.00
160	Verint Engagement Data Hub	9	0.00
161	onvisource	8	0.00
162	Heyday AI	7	0.00
163	Answerbase	6	0.00
164	CROSS CX	6	0.00
165	Letter AI	6	0.00
166	Callmaker	5	0.00
167	POPi/o	5	0.00
168	sandsiv+	5	0.00
169	Waterfield technologies	5	0.00
170	Valuecase	5	0.00
171	SightMill	4	0.00
172	Cxense Insight	4	0.00
173	Localyser	4	0.00
174	Acromobile	3	0.00
175	TOTUS	3	0.00
176	Trivie	3	0.00
177	Badgeville	3	0.00
178	Oracle Siebel Loyalty Management	3	0.00
179	Hyllo	3	0.00
180	Enhencer	3	0.00
181	eComEngine	3	0.00
182	Spark Chart	3	0.00
183	ProteusEngage	3	0.00
184	HookFeed	2	0.00
185	My Council Services	2	0.00
186	Akita	2	0.00
187	Optinize	2	0.00
188	BrightInfo	2	0.00
189	Klaus	2	0.00
190	[24]7 AssistTM	2	0.00
191	cxomni	2	0.00
192	Tellody	2	0.00
193	Appier AIQUA	2	0.00
194	VideoAsk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom, Brevo, Zoho SalesIQ. Here, you can view a full list of Customer Engagement tools in the market.