Solutions

6sense Revenue AI™ for Marketing

6sense Revenue AI™ for Sales

Copied

Customer Engagement

Q: How many companies use Customer Engagement software these days?

Around the world in 2026, over 297,953 companies are currently using one or more Customer Engagement software. Out of these, there are 239,860 companies using Customer Engagement tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 30.92% of market share, Brevo with 9.01% of market share, LiveChat with 6.50% of market share. Check for other Customer Engagement technologies market share here.

Q: What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Marketing (4,643), Digital Marketing (3,617), Technology (2,831).

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

193

Technologies Tracked

534397

Companies Tracked

Categories related to Customer Engagement

CRM Platforms

Sales Enablement

Sales Management

Live Chat

Customer Experience

Top 5 Customer Engagement technologies in 2026

Over 534397 companies are using Customer Engagement tools. Intercom with 30.92% market share (165242 customers), Brevo with 9.01% market share (48124 customers), LiveChat with 6.50% market share (34720 customers).

Technology

Market Share (Est.)

Customers

Intercom

30.92%

165242

Brevo

9.01%

48124

LiveChat

6.50%

34720

Zoho SalesIQ

6.44%

34417

Zoho CRM

4.66%

24898

Others

42.48%

226996

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (242980 companies), 20 - 49 employees (114794 companies), 100 - 249 employees (55327 companies).

Employee Size

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 239860 (56.59%), United Kingdom with 45523 (10.74%), France with 27990 (6.60%) customers respectively.

Customers

Sign up for 6sense Revenue AI™ to get FREE verified B2B contact data.

Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Marketing (4643), Digital Marketing (3617), Technology (2831).

Customers

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Intercom	165242	30.92
2	Brevo	48124	9.01
3	LiveChat	34720	6.50
4	Zoho SalesIQ	34417	6.44
5	Zoho CRM	24898	4.66
6	Yotpo	23128	4.33
7	Pendo	21222	3.97
8	Pipedrive	18789	3.52
9	Smile.io for Shopify	16695	3.12
10	Sumo	14956	2.80
11	Salesforce Commerce Cloud	14317	2.68
12	Salesforce Service Cloud	12416	2.32
13	Survicate	8237	1.54
14	Zoho Desk	6186	1.16
15	Feefo	6042	1.13
16	SendX	5178	0.97
17	Salesforce Engage	5101	0.95
18	Genesys PureCloud	4877	0.91
19	LivePerson	4506	0.84
20	WalkMe	4253	0.80
21	UserVoice	4041	0.76
22	Skeepers	3943	0.74
23	Five9	3426	0.64
24	Aspect Software	2669	0.50
25	Nosto	2666	0.50
26	Higher Logic	2406	0.45
27	iZooto	2250	0.42
28	CleverTap	2134	0.40
29	Proof	1859	0.35
30	Gainsight	1835	0.34
31	CallPage	1644	0.31
32	Glofox	1547	0.29
33	WebEngage	1535	0.29
34	Woobox	1507	0.28
35	vCita Business App	1487	0.28
36	ChurnZero	1424	0.27
37	Iterable	1328	0.25
38	Creatio	1287	0.24
39	Yieldify	1021	0.19
40	Netcore	983	0.18
41	Whatfix	937	0.18
42	CINNOX	879	0.16
43	Get Satisfaction	878	0.16
44	amoCRM	842	0.16
45	yellow.ai Platform	796	0.15
46	inSided	728	0.14
47	Agendize	713	0.13
48	Kaisa	666	0.12
49	PathFactory	575	0.11
50	xSellco Helpdesk	554	0.10
51	Qualifio	528	0.10
52	Zoho CRM Plus	527	0.10
53	Incentivio	525	0.10
54	Khoros	461	0.09
55	Lithium	455	0.09
56	Thunderhead.com	423	0.08
57	QLess	392	0.07
58	Totango	378	0.07
59	Voyado	373	0.07
60	SAP Customer Interaction Center	323	0.06
61	VePlatform	307	0.06
62	involve.me	303	0.06
63	ClearSlide	299	0.06
64	Cendyn	297	0.06
65	Falcon.io	272	0.05
66	Clarabridge CX Social	236	0.04
67	Thought Industries	234	0.04
68	Skilljar	223	0.04
69	REVE Chat	216	0.04
70	SurveySparrow	212	0.04
71	Akia	211	0.04
72	idomoo	199	0.04
73	Craver	189	0.04
74	Callminer	186	0.03
75	Audiense	165	0.03
76	Genesys PureEngage	165	0.03
77	Genesys Multicloud CX	157	0.03
78	Verint Messaging	153	0.03
79	SAP Digital CRM	136	0.03
80	Ochatbot	134	0.03
81	Baremetrics	131	0.02
82	Algonomy	129	0.02
83	Emitrr	119	0.02
84	ReviewTrackers	114	0.02
85	Como	110	0.02
86	Huddle	105	0.02
87	DailyStory	100	0.02
88	BEYABLE	97	0.02
89	Chattigo	96	0.02
90	CustomerGauge	95	0.02
91	Uliza	89	0.02
92	Oracle Simphony POS	88	0.02
93	Oracle Cloud CX	88	0.02
94	UJET	86	0.02
95	Bunchball Nitro	84	0.02
96	Vivocha	84	0.02
97	Loyalzoo	84	0.02
98	Higher Logic Online Community	82	0.02
99	Desk360	81	0.02
100	Rakuten Aquafadas	74	0.01
101	Pega Customer Service	74	0.01
102	UserEngage	71	0.01
103	Marketo Sales Connect	71	0.01
104	Linkando	70	0.01
105	Antavo	67	0.01
106	Xperience	64	0.01
107	Fidelity TouchPoint	63	0.01
108	UserTesting EnjoyHQ	60	0.01
109	Customer Monitor	60	0.01
110	easyfeedback	59	0.01
111	LiveHelp	58	0.01
112	Vonage Contact Center	55	0.01
113	Postal.io	45	0.01
114	Phone2Action	44	0.01
115	Qzzr	41	0.01
116	Kapture CX	41	0.01
117	Gleantap	40	0.01
118	TechSee	38	0.01
119	ReachEdge	37	0.01
120	Ebsta	35	0.01
121	Merchant Centric	35	0.01
122	Artera	35	0.01
123	Aspect Via	34	0.01
124	Bonzo	33	0.01
125	UXPressia	29	0.01
126	Adxstudio Portals	28	0.01
127	Relay	27	0.01
128	Feedier	27	0.01
129	RingCaptcha	26	0.00
130	Salesmachine	25	0.00
131	LitmusWorld	25	0.00
132	Toonimo	24	0.00
133	respondelligent	22	0.00
134	Socialman	20	0.00
135	TurnFriendly	20	0.00
136	SmileBack	20	0.00
137	Katabat	19	0.00
138	HCL Leap	18	0.00
139	Bloobirds	17	0.00
140	Whisbi	16	0.00
141	HCL Unica Interact	15	0.00
142	CustomShow	14	0.00
143	Oracle Siebel Web Marketing	14	0.00
144	Acoustic Tealeaf	14	0.00
145	surveysquare	13	0.00
146	WeHelp Software	13	0.00
147	Verint Channel Automation	13	0.00
148	Opower	12	0.00
149	FICO Customer Communication Services	12	0.00
150	IBM ExperienceOne	11	0.00
151	SATISFYD	11	0.00
152	Pegasystems Customer Engagement Suite	11	0.00
153	VCA Software	11	0.00
154	WebMaxy	10	0.00
155	SimpleFeedback	9	0.00
156	Verint Engagement Data Hub	9	0.00
157	onvisource	8	0.00
158	Answerbase	6	0.00
159	Matador AI	6	0.00
160	Heyday AI	6	0.00
161	CROSS CX	6	0.00
162	Letter AI	6	0.00
163	Callmaker	5	0.00
164	POPi/o	5	0.00
165	sandsiv+	5	0.00
166	Waterfield technologies	5	0.00
167	Valuecase	5	0.00
168	SightMill	4	0.00
169	Cxense Insight	4	0.00
170	Localyser	4	0.00
171	3CLogic	3	0.00
172	Acromobile	3	0.00
173	TOTUS	3	0.00
174	Trivie	3	0.00
175	viewneo	3	0.00
176	Badgeville	3	0.00
177	Oracle Siebel Loyalty Management	3	0.00
178	Hyllo	3	0.00
179	Enhencer	3	0.00
180	eComEngine	3	0.00
181	Spark Chart	3	0.00
182	ProteusEngage	3	0.00
183	HookFeed	2	0.00
184	My Council Services	2	0.00
185	Akita	2	0.00
186	Optinize	2	0.00
187	BrightInfo	2	0.00
188	Klaus	2	0.00
189	[24]7 AssistTM	2	0.00
190	cxomni	2	0.00
191	Tellody	2	0.00
192	Appier AIQUA	2	0.00
193	VideoAsk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom, Brevo, LiveChat. Here, you can view a full list of Customer Engagement tools in the market.