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Customer Engagement

Q: How many companies use Customer Engagement software these days?

Around the world in 2025, over 771,645 companies are currently using one or more Customer Engagement software. Out of these, there are 478,546 companies using Customer Engagement tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are CINNOX with 56.57% of market share, Intercom with 14.35% of market share, LiveChat with 3.52% of market share. Check for other Customer Engagement technologies market share here.

Q: What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Marketing (13,801), Digital Marketing (10,128), Social Media (9,605).

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

182

Technologies Tracked

940134

Companies Tracked

Categories related to Customer Engagement

Live Chat

Customer Experience

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Customer Engagement technologies in 2025

Over 940134 companies are using Customer Engagement tools. CINNOX with 56.57% market share (531871 customers), Intercom with 14.35% market share (134934 customers), LiveChat with 3.52% market share (33065 customers).

Technology

Market Share (Est.)

Customers

CINNOX

56.57%

531871

Intercom

14.35%

134934

LiveChat

3.52%

33065

Zoho SalesIQ

3.47%

32654

Yotpo

2.50%

23518

Others

19.58%

184092

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (288107 companies), 20 - 49 employees (265196 companies), 100 - 249 employees (132668 companies).

Employee Size

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 478546 (62.14%), United Kingdom with 80776 (10.49%), Canada with 40887 (5.31%) customers respectively.

Customers

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Marketing (13801), Digital Marketing (10128), Social Media (9605).

Customers

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	CINNOX	531871	56.57
2	Intercom	134934	14.35
3	LiveChat	33065	3.52
4	Zoho SalesIQ	32654	3.47
5	Yotpo	23518	2.50
6	Zoho CRM	19681	2.09
7	Pendo	16988	1.81
8	Smile.io for Shopify	16183	1.72
9	Pipedrive	14248	1.52
10	Sumo	13840	1.47
11	Salesforce Commerce Cloud	12407	1.32
12	Salesforce Service Cloud	8767	0.93
13	Feefo	5868	0.62
14	WalkMe	5580	0.59
15	Zoho Desk	5272	0.56
16	LivePerson	4191	0.45
17	UserVoice	3645	0.39
18	Salesforce Engage	2867	0.30
19	Genesys PureCloud	2794	0.30
20	Five9	2715	0.29
21	Higher Logic	2593	0.28
22	Nosto	2435	0.26
23	Skeepers	2102	0.22
24	Proof	1947	0.21
25	Woobox	1913	0.20
26	Aspect Software	1892	0.20
27	iZooto	1775	0.19
28	CleverTap	1712	0.18
29	WebEngage	1654	0.18
30	CallPage	1621	0.17
31	SendX	1620	0.17
32	Survicate	1545	0.16
33	vCita Business App	1510	0.16
34	ChurnZero	1440	0.15
35	Lithium	1286	0.14
36	Whatfix	1251	0.13
37	Zoho CRM Plus	1233	0.13
38	Glofox	1173	0.12
39	Gainsight	1155	0.12
40	Yieldify	1017	0.11
41	Iterable	1005	0.11
42	Get Satisfaction	837	0.09
43	Creatio	821	0.09
44	Agendize	700	0.07
45	amoCRM	693	0.07
46	yellow.ai Platform	608	0.06
47	Brevo	595	0.06
48	Netcore	567	0.06
49	PathFactory	536	0.06
50	xSellco Helpdesk	513	0.05
51	Incentivio	513	0.05
52	Thunderhead.com	493	0.05
53	Kaisa	486	0.05
54	Qualifio	470	0.05
55	ClearSlide	374	0.04
56	Khoros	349	0.04
57	inSided	325	0.03
58	QLess	302	0.03
59	involve.me	298	0.03
60	Cendyn	255	0.03
61	SAP Customer Interaction Center	235	0.02
62	Totango	227	0.02
63	Voyado	227	0.02
64	REVE Chat	223	0.02
65	Vivocha	202	0.02
66	Clarabridge CX Social	185	0.02
67	Falcon.io	174	0.02
68	Thought Industries	168	0.02
69	Baremetrics	145	0.02
70	Craver	141	0.01
71	Akia	136	0.01
72	BEYABLE	117	0.01
73	Audiense	115	0.01
74	Ochatbot	115	0.01
75	Emitrr	114	0.01
76	Skilljar	107	0.01
77	Chattigo	106	0.01
78	SurveySparrow	104	0.01
79	Bunchball Nitro	103	0.01
80	Genesys PureEngage	101	0.01
81	Marketo Sales Connect	95	0.01
82	ReviewTrackers	89	0.01
83	Callminer	88	0.01
84	Como	86	0.01
85	Uliza	86	0.01
86	UserEngage	85	0.01
87	Loyalzoo	75	0.01
88	CustomerGauge	73	0.01
89	Xperience	73	0.01
90	Desk360	71	0.01
91	Customer Monitor	69	0.01
92	Huddle	61	0.01
93	DailyStory	55	0.01
94	UserTesting EnjoyHQ	55	0.01
95	Gleantap	54	0.01
96	Rakuten Aquafadas	54	0.01
97	UJET	51	0.01
98	LiveHelp	50	0.01
99	ReachEdge	47	0.00
100	easyfeedback	40	0.00
101	Oracle Cloud CX	39	0.00
102	Ebsta	38	0.00
103	Qzzr	37	0.00
104	Fidelity TouchPoint	37	0.00
105	Kapture CX	37	0.00
106	Oracle Simphony POS	36	0.00
107	Phone2Action	35	0.00
108	RingCaptcha	35	0.00
109	Relay	33	0.00
110	Aspect Via	29	0.00
111	Badgeville	27	0.00
112	respondelligent	24	0.00
113	TurnFriendly	23	0.00
114	Merchant Centric	22	0.00
115	UXPressia	20	0.00
116	VePlatform	20	0.00
117	Algonomy	20	0.00
118	Bonzo	19	0.00
119	Whisbi	18	0.00
120	Toonimo	18	0.00
121	Adxstudio Portals	18	0.00
122	Yalo	18	0.00
123	TechSee	18	0.00
124	Feedier	17	0.00
125	Postal.io	16	0.00
126	Opower	15	0.00
127	SAP Digital CRM	15	0.00
128	Katabat	14	0.00
129	Antavo	14	0.00
130	IBM ExperienceOne	14	0.00
131	SATISFYD	14	0.00
132	CustomShow	13	0.00
133	Higher Logic Online Community	13	0.00
134	idomoo	12	0.00
135	Bloobirds	12	0.00
136	WebMaxy	12	0.00
137	surveysquare	12	0.00
138	Socialman	11	0.00
139	Salesmachine	11	0.00
140	Oracle Siebel Web Marketing	11	0.00
141	LitmusWorld	11	0.00
142	WeHelp Software	11	0.00
143	SimpleFeedback	9	0.00
144	HCL Leap	9	0.00
145	Acoustic Tealeaf	9	0.00
146	Vonage Contact Center	9	0.00
147	HCL Unica Interact	8	0.00
148	Starred	7	0.00
149	SmileBack	7	0.00
150	CROSS CX	6	0.00
151	Callmaker	4	0.00
152	3CLogic	4	0.00
153	Acromobile	4	0.00
154	Cxense Insight	4	0.00
155	Optinize	4	0.00
156	BrightInfo	4	0.00
157	Genesys Multicloud CX	4	0.00
158	POPi/o	4	0.00
159	Oracle Siebel Loyalty Management	4	0.00
160	onvisource	4	0.00
161	Linkando	4	0.00
162	HookFeed	3	0.00
163	My Council Services	3	0.00
164	PushAd	3	0.00
165	Trivie	3	0.00
166	Answerbase	3	0.00
167	Klaus	3	0.00
168	Oracle Siebel Task Based User Interface	3	0.00
169	Inspiretec	3	0.00
170	Heyday AI	3	0.00
171	Localyser	3	0.00
172	Appier AIQUA	3	0.00
173	SightMill	2	0.00
174	Akita	2	0.00
175	TOTUS	2	0.00
176	viewneo	2	0.00
177	Hyllo	2	0.00
178	ReplyOne	2	0.00
179	sandsiv+	2	0.00
180	Waterfield technologies	2	0.00
181	Letter AI	2	0.00
182	Pinvo	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are CINNOX, Intercom, LiveChat. Here, you can view a full list of Customer Engagement tools in the market.