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Customer Engagement

Q: How many companies use Customer Engagement software these days?

Around the world in 2025, over 304,544 companies are currently using one or more Customer Engagement software. Out of these, there are 230,627 companies using Customer Engagement tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 30.34% of market share, Brevo with 8.79% of market share, Zoho SalesIQ with 6.67% of market share. Check for other Customer Engagement technologies market share here.

Q: What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Marketing (4,884), Digital Marketing (3,838), Technology (3,028).

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

196

Technologies Tracked

510630

Companies Tracked

Categories related to Customer Engagement

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Live Chat

Top 5 Customer Engagement technologies in 2025

Over 510630 companies are using Customer Engagement tools. Intercom with 30.34% market share (154909 customers), Brevo with 8.79% market share (44869 customers), Zoho SalesIQ with 6.67% market share (34042 customers).

Technology

Market Share (Est.)

Customers

Intercom

30.34%

154909

Brevo

8.79%

44869

Zoho SalesIQ

6.67%

34042

LiveChat

6.46%

32993

Zoho CRM

5.03%

25702

Others

42.71%

218115

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (230374 companies), 20 - 49 employees (113983 companies), 100 - 249 employees (55194 companies).

Employee Size

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 230627 (56.31%), United Kingdom with 44432 (10.85%), France with 26601 (6.49%) customers respectively.

Customers

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Marketing (4884), Digital Marketing (3838), Technology (3028).

Customers

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Intercom	154909	30.34
2	Brevo	44869	8.79
3	Zoho SalesIQ	34042	6.67
4	LiveChat	32993	6.46
5	Zoho CRM	25702	5.03
6	Yotpo	22967	4.50
7	Pipedrive	19139	3.75
8	Pendo	18871	3.70
9	Smile.io for Shopify	15704	3.08
10	Sumo	14999	2.94
11	Salesforce Commerce Cloud	13361	2.62
12	Salesforce Service Cloud	13079	2.56
13	Zoho Desk	6302	1.23
14	Salesforce Engage	6209	1.22
15	Feefo	5981	1.17
16	SendX	5244	1.03
17	LivePerson	4423	0.87
18	UserVoice	3845	0.75
19	Skeepers	3760	0.74
20	Genesys PureCloud	3725	0.73
21	Five9	3591	0.70
22	WalkMe	3456	0.68
23	Aspect Software	3066	0.60
24	Nosto	2656	0.52
25	Survicate	2471	0.48
26	Higher Logic	2460	0.48
27	CleverTap	2177	0.43
28	iZooto	2008	0.39
29	Gainsight	1935	0.38
30	Proof	1848	0.36
31	WebEngage	1655	0.32
32	CallPage	1650	0.32
33	Woobox	1593	0.31
34	vCita Business App	1495	0.29
35	Glofox	1444	0.28
36	ChurnZero	1435	0.28
37	Iterable	1434	0.28
38	Creatio	1357	0.27
39	Netcore	1148	0.22
40	Yieldify	1039	0.20
41	CINNOX	901	0.18
42	Whatfix	867	0.17
43	amoCRM	846	0.17
44	Get Satisfaction	821	0.16
45	yellow.ai Platform	814	0.16
46	Agendize	713	0.14
47	inSided	688	0.13
48	Kaisa	630	0.12
49	PathFactory	602	0.12
50	xSellco Helpdesk	547	0.11
51	Khoros	541	0.11
52	Zoho CRM Plus	540	0.11
53	Incentivio	507	0.10
54	Thunderhead.com	488	0.10
55	Qualifio	474	0.09
56	Totango	419	0.08
57	QLess	416	0.08
58	Lithium	408	0.08
59	ClearSlide	406	0.08
60	SAP Customer Interaction Center	402	0.08
61	Voyado	380	0.07
62	Cendyn	337	0.07
63	Falcon.io	333	0.07
64	involve.me	308	0.06
65	VePlatform	279	0.05
66	Clarabridge CX Social	276	0.05
67	Thought Industries	249	0.05
68	Skilljar	248	0.05
69	SurveySparrow	240	0.05
70	REVE Chat	219	0.04
71	Callminer	207	0.04
72	Akia	203	0.04
73	Genesys PureEngage	194	0.04
74	Audiense	190	0.04
75	Craver	187	0.04
76	Verint Messaging	186	0.04
77	Genesys Multicloud CX	160	0.03
78	SAP Digital CRM	143	0.03
79	Algonomy	133	0.03
80	Ochatbot	131	0.03
81	Emitrr	121	0.02
82	ReviewTrackers	120	0.02
83	Pegasystems Customer Engagement Suite	116	0.02
84	Como	111	0.02
85	Huddle	108	0.02
86	BEYABLE	106	0.02
87	Customer Monitor	99	0.02
88	UJET	96	0.02
89	Chattigo	96	0.02
90	DailyStory	95	0.02
91	Uliza	90	0.02
92	Pega Customer Service	90	0.02
93	Oracle Simphony POS	87	0.02
94	Bunchball Nitro	85	0.02
95	Vivocha	85	0.02
96	Loyalzoo	80	0.02
97	Rakuten Aquafadas	79	0.02
98	Higher Logic Online Community	79	0.02
99	Desk360	79	0.02
100	Oracle Cloud CX	77	0.02
101	CustomerGauge	75	0.01
102	UserEngage	74	0.01
103	Marketo Sales Connect	74	0.01
104	Linkando	73	0.01
105	LiveHelp	71	0.01
106	Antavo	71	0.01
107	Xperience	70	0.01
108	Fidelity TouchPoint	69	0.01
109	Vonage Contact Center	62	0.01
110	Phone2Action	58	0.01
111	UserTesting EnjoyHQ	57	0.01
112	easyfeedback	54	0.01
113	Aspect Via	49	0.01
114	Postal.io	48	0.01
115	Baremetrics	44	0.01
116	Qzzr	44	0.01
117	TechSee	43	0.01
118	Gleantap	41	0.01
119	Kapture CX	41	0.01
120	Merchant Centric	41	0.01
121	UXPressia	38	0.01
122	ReachEdge	38	0.01
123	Ebsta	37	0.01
124	Artera	34	0.01
125	Relay	29	0.01
126	Salesmachine	29	0.01
127	Bonzo	27	0.01
128	RingCaptcha	26	0.01
129	Feedier	26	0.01
130	Toonimo	25	0.00
131	respondelligent	25	0.00
132	Adxstudio Portals	24	0.00
133	Katabat	22	0.00
134	Whisbi	22	0.00
135	Verint Channel Automation	22	0.00
136	HCL Leap	21	0.00
137	SmileBack	21	0.00
138	CustomShow	20	0.00
139	Bloobirds	20	0.00
140	idomoo	18	0.00
141	LitmusWorld	18	0.00
142	IBM ExperienceOne	17	0.00
143	Oracle Siebel Web Marketing	17	0.00
144	TurnFriendly	17	0.00
145	Socialman	16	0.00
146	Opower	16	0.00
147	Acoustic Tealeaf	15	0.00
148	HCL Unica Interact	14	0.00
149	surveysquare	13	0.00
150	FICO Customer Communication Services	13	0.00
151	SATISFYD	12	0.00
152	WeHelp Software	12	0.00
153	onvisource	11	0.00
154	VCA Software	11	0.00
155	SimpleFeedback	9	0.00
156	WebMaxy	9	0.00
157	Answerbase	8	0.00
158	CROSS CX	7	0.00
159	Verint Engagement Data Hub	7	0.00
160	Oracle Siebel Loyalty Management	6	0.00
161	Heyday AI	6	0.00
162	sandsiv+	6	0.00
163	Waterfield technologies	6	0.00
164	Callmaker	5	0.00
165	Badgeville	5	0.00
166	Cxense Insight	5	0.00
167	Localyser	5	0.00
168	Letter AI	5	0.00
169	Valuecase	5	0.00
170	SightMill	4	0.00
171	My Council Services	4	0.00
172	Trivie	4	0.00
173	BrightInfo	4	0.00
174	POPi/o	4	0.00
175	ProteusEngage	4	0.00
176	Acromobile	3	0.00
177	TOTUS	3	0.00
178	viewneo	3	0.00
179	Optinize	3	0.00
180	Oracle Siebel Task Based User Interface	3	0.00
181	Hyllo	3	0.00
182	Enhencer	3	0.00
183	ReplyOne	3	0.00
184	eComEngine	3	0.00
185	Spark Chart	3	0.00
186	Appier AIQUA	3	0.00
187	HookFeed	2	0.00
188	3CLogic	2	0.00
189	PushAd	2	0.00
190	Akita	2	0.00
191	Klaus	2	0.00
192	[24]7 AssistTM	2	0.00
193	Matador AI	2	0.00
194	cxomni	2	0.00
195	Tellody	2	0.00
196	VideoAsk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom, Brevo, Zoho SalesIQ. Here, you can view a full list of Customer Engagement tools in the market.