Solutions

6sense Revenue AI™ for Marketing

6sense Revenue AI™ for Sales

Copied

Customer Engagement

Q: How many companies use Customer Engagement software these days?

Around the world in 2025, over 771,631 companies are currently using one or more Customer Engagement software. Out of these, there are 479,572 companies using Customer Engagement tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are CINNOX with 56.46% of market share, Intercom with 14.32% of market share, LiveChat with 3.54% of market share. Check for other Customer Engagement technologies market share here.

Q: What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Marketing (13,844), Digital Marketing (10,182), Social Media (9,629).

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

182

Technologies Tracked

942094

Companies Tracked

Categories related to Customer Engagement

Customer Experience

Live Chat

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Customer Engagement technologies in 2025

Over 942094 companies are using Customer Engagement tools. CINNOX with 56.46% market share (531873 customers), Intercom with 14.32% market share (134900 customers), LiveChat with 3.54% market share (33313 customers).

Technology

Market Share (Est.)

Customers

CINNOX

56.46%

531873

Intercom

14.32%

134900

LiveChat

3.54%

33313

Zoho SalesIQ

3.48%

32804

Yotpo

2.52%

23747

Others

19.69%

185457

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (287883 companies), 20 - 49 employees (265833 companies), 100 - 249 employees (133169 companies).

Employee Size

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 479572 (62.13%), United Kingdom with 81252 (10.53%), Canada with 40990 (5.31%) customers respectively.

Customers

Sign up for 6sense Revenue AI™ to get FREE verified B2B contact data.

Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Marketing (13844), Digital Marketing (10182), Social Media (9629).

Customers

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	CINNOX	531873	56.46
2	Intercom	134900	14.32
3	LiveChat	33313	3.54
4	Zoho SalesIQ	32804	3.48
5	Yotpo	23747	2.52
6	Zoho CRM	19586	2.08
7	Pendo	16748	1.78
8	Smile.io for Shopify	16606	1.76
9	Pipedrive	14353	1.52
10	Sumo	14007	1.49
11	Salesforce Commerce Cloud	12583	1.34
12	Salesforce Service Cloud	9090	0.96
13	Feefo	5900	0.63
14	WalkMe	5587	0.59
15	Zoho Desk	5179	0.55
16	LivePerson	4240	0.45
17	UserVoice	3649	0.39
18	Salesforce Engage	2863	0.30
19	Genesys PureCloud	2842	0.30
20	Five9	2734	0.29
21	Higher Logic	2552	0.27
22	Nosto	2467	0.26
23	Skeepers	2071	0.22
24	Aspect Software	1942	0.21
25	Proof	1928	0.20
26	Woobox	1925	0.20
27	iZooto	1776	0.19
28	CleverTap	1749	0.19
29	WebEngage	1677	0.18
30	CallPage	1639	0.17
31	SendX	1619	0.17
32	Survicate	1558	0.17
33	vCita Business App	1549	0.16
34	ChurnZero	1428	0.15
35	Lithium	1272	0.14
36	Zoho CRM Plus	1237	0.13
37	Whatfix	1233	0.13
38	Glofox	1173	0.12
39	Gainsight	1149	0.12
40	Iterable	1029	0.11
41	Yieldify	1028	0.11
42	Get Satisfaction	841	0.09
43	Creatio	826	0.09
44	amoCRM	700	0.07
45	Agendize	699	0.07
46	Thunderhead.com	694	0.07
47	Brevo	625	0.07
48	yellow.ai Platform	599	0.06
49	Netcore	588	0.06
50	PathFactory	543	0.06
51	xSellco Helpdesk	517	0.05
52	Incentivio	514	0.05
53	Kaisa	499	0.05
54	Qualifio	478	0.05
55	Khoros	351	0.04
56	ClearSlide	346	0.04
57	inSided	321	0.03
58	QLess	301	0.03
59	involve.me	295	0.03
60	Cendyn	258	0.03
61	SAP Customer Interaction Center	237	0.03
62	Totango	230	0.02
63	REVE Chat	227	0.02
64	Voyado	226	0.02
65	Vivocha	206	0.02
66	Clarabridge CX Social	184	0.02
67	Falcon.io	174	0.02
68	Thought Industries	166	0.02
69	Baremetrics	143	0.02
70	Craver	143	0.02
71	Akia	135	0.01
72	BEYABLE	117	0.01
73	Emitrr	114	0.01
74	Ochatbot	113	0.01
75	Audiense	111	0.01
76	Chattigo	106	0.01
77	Skilljar	105	0.01
78	SurveySparrow	103	0.01
79	Genesys PureEngage	103	0.01
80	Bunchball Nitro	101	0.01
81	Marketo Sales Connect	96	0.01
82	Callminer	93	0.01
83	ReviewTrackers	90	0.01
84	Como	86	0.01
85	Uliza	86	0.01
86	UserEngage	85	0.01
87	Loyalzoo	77	0.01
88	CustomerGauge	73	0.01
89	Xperience	73	0.01
90	Desk360	71	0.01
91	Customer Monitor	70	0.01
92	Huddle	61	0.01
93	UserTesting EnjoyHQ	56	0.01
94	UJET	55	0.01
95	DailyStory	55	0.01
96	Rakuten Aquafadas	54	0.01
97	Gleantap	52	0.01
98	LiveHelp	50	0.01
99	Qzzr	47	0.00
100	ReachEdge	47	0.00
101	Oracle Cloud CX	44	0.00
102	easyfeedback	39	0.00
103	Phone2Action	38	0.00
104	VePlatform	38	0.00
105	Fidelity TouchPoint	38	0.00
106	Oracle Simphony POS	38	0.00
107	Ebsta	37	0.00
108	RingCaptcha	37	0.00
109	Kapture CX	37	0.00
110	Relay	33	0.00
111	Aspect Via	30	0.00
112	Badgeville	27	0.00
113	respondelligent	24	0.00
114	Merchant Centric	24	0.00
115	TurnFriendly	23	0.00
116	UXPressia	20	0.00
117	Algonomy	20	0.00
118	Feedier	19	0.00
119	Whisbi	18	0.00
120	Toonimo	18	0.00
121	Adxstudio Portals	18	0.00
122	Yalo	18	0.00
123	TechSee	18	0.00
124	Bonzo	18	0.00
125	SAP Digital CRM	17	0.00
126	SATISFYD	16	0.00
127	Postal.io	15	0.00
128	Katabat	14	0.00
129	Opower	14	0.00
130	Antavo	14	0.00
131	IBM ExperienceOne	14	0.00
132	CustomShow	13	0.00
133	Higher Logic Online Community	13	0.00
134	Oracle Siebel Web Marketing	13	0.00
135	idomoo	12	0.00
136	Bloobirds	12	0.00
137	WebMaxy	12	0.00
138	surveysquare	12	0.00
139	Socialman	11	0.00
140	Salesmachine	11	0.00
141	LitmusWorld	11	0.00
142	WeHelp Software	11	0.00
143	HCL Leap	10	0.00
144	SimpleFeedback	9	0.00
145	HCL Unica Interact	9	0.00
146	Acoustic Tealeaf	9	0.00
147	Vonage Contact Center	9	0.00
148	SmileBack	8	0.00
149	Starred	7	0.00
150	CROSS CX	6	0.00
151	Linkando	5	0.00
152	Callmaker	4	0.00
153	3CLogic	4	0.00
154	Acromobile	4	0.00
155	Cxense Insight	4	0.00
156	Optinize	4	0.00
157	BrightInfo	4	0.00
158	Genesys Multicloud CX	4	0.00
159	POPi/o	4	0.00
160	Oracle Siebel Loyalty Management	4	0.00
161	onvisource	4	0.00
162	HookFeed	3	0.00
163	My Council Services	3	0.00
164	PushAd	3	0.00
165	Trivie	3	0.00
166	Answerbase	3	0.00
167	Oracle Siebel Task Based User Interface	3	0.00
168	Inspiretec	3	0.00
169	Heyday AI	3	0.00
170	Localyser	3	0.00
171	Appier AIQUA	3	0.00
172	SightMill	2	0.00
173	Akita	2	0.00
174	TOTUS	2	0.00
175	viewneo	2	0.00
176	Klaus	2	0.00
177	Hyllo	2	0.00
178	ReplyOne	2	0.00
179	sandsiv+	2	0.00
180	Waterfield technologies	2	0.00
181	Letter AI	2	0.00
182	Pinvo	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are CINNOX, Intercom, LiveChat. Here, you can view a full list of Customer Engagement tools in the market.