Customer Engagement

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

147

Technologies

325775

Companies

Movements

Categories related to Customer Engagement

Top 5 Customer Engagement technologies in 2023

Over 325,775 companies are using Customer Engagement tools. Intercom with 16.56% market share (53,949 customers), LiveChat with 9.93% market share (32,357 customers), Zoho SalesIQ with 7.76% market share (25,281 customers),

Intercom

16.56 %

Market Share

53949

Customers
LiveChat

9.93 %

Market Share

32357

Customers
Zoho SalesIQ

7.76 %

Market Share

25281

Customers
Yotpo

6.95 %

Market Share

22638

Customers
Zoho CRM

5.29 %

Market Share

17225

Customers
Others

53.51 %

Market Share

174325

Customers

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (105,367 companies), 20 - 49 employees (72,987 companies), 10 - 19 employees (26,101 companies).

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 155,858 (64.81%), United Kingdom with 25,881 (10.76%), India with 12,460 (5.18%) customers respectively.

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Professional Services (59,069), Technology (43,688), Retail and CPG (29,316).

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Intercom	53949	16.56 (%)
2	LiveChat	32357	9.93 (%)
3	Zoho SalesIQ	25281	7.76 (%)
4	Yotpo	22638	6.95 (%)
5	Zoho CRM	17225	5.29 (%)
6	Smile.io for Shopify	16114	4.95 (%)
7	Sumo	15278	4.69 (%)
8	Pendo	12373	3.80 (%)
9	Salesforce Commerce Cloud	11765	3.61 (%)
10	Pipedrive	11375	3.49 (%)
11	Salesforce Service Cloud	11149	3.42 (%)
12	Zoho CRM Plus	6872	2.11 (%)
13	LivePerson	6771	2.08 (%)
14	Feefo	5275	1.62 (%)
15	Opower	4835	1.48 (%)
16	Como	4674	1.43 (%)
17	Zoho Desk	4668	1.43 (%)
18	Aspect Software	4186	1.28 (%)
19	UserVoice	3982	1.22 (%)
20	Qzzr	3770	1.16 (%)
21	Higher Logic	2871	0.88 (%)
22	Five9	2867	0.88 (%)
23	WalkMe	2614	0.80 (%)
24	Nosto	2610	0.80 (%)
25	Cxense Insight	2324	0.71 (%)
26	Genesys PureCloud	2181	0.67 (%)
27	Proof	1990	0.61 (%)
28	OmniCore	1942	0.60 (%)
29	SendX	1816	0.56 (%)
30	CallPage	1520	0.47 (%)
31	CleverTap	1427	0.44 (%)
32	Gainsight	1224	0.38 (%)
33	Agendize	1193	0.37 (%)
34	Woobox	1178	0.36 (%)
35	WebEngage	1176	0.36 (%)
36	iZooto	1163	0.36 (%)
37	Get Satisfaction	1069	0.33 (%)
38	amoCRM	941	0.29 (%)
39	Thunderhead.com	932	0.29 (%)
40	vCita Business App	919	0.28 (%)
41	Survicate	829	0.25 (%)
42	Whisbi	811	0.25 (%)
43	Iterable	797	0.24 (%)
44	ChurnZero	753	0.23 (%)
45	Whatfix	741	0.23 (%)
46	PathFactory	679	0.21 (%)
47	Yieldify	630	0.19 (%)
48	Creatio	622	0.19 (%)
49	REVE Chat	589	0.18 (%)
50	Glofox	501	0.15 (%)
51	yellow.ai Platform	490	0.15 (%)
52	Qualifio	438	0.13 (%)
53	Lithium	415	0.13 (%)
54	xSellco Helpdesk	414	0.13 (%)
55	Khoros	408	0.13 (%)
56	Blue Enterprise Surveys	399	0.12 (%)
57	Antavo	384	0.12 (%)
58	Answerbase	383	0.12 (%)
59	ClearSlide	380	0.12 (%)
60	Thought Industries	379	0.12 (%)
61	Huddle	371	0.11 (%)
62	Totango	364	0.11 (%)
63	inSided	313	0.10 (%)
64	Clarabridge CX Social	263	0.08 (%)
65	Falcon.io	240	0.07 (%)
66	Incentivio	237	0.07 (%)
67	UXPressia	215	0.07 (%)
68	Vivocha	165	0.05 (%)
69	Callminer	163	0.05 (%)
70	Genesys Multicloud CX	158	0.05 (%)
71	Genesys PureEngage	146	0.04 (%)
72	Marketo Sales Connect	138	0.04 (%)
73	Message Mate	134	0.04 (%)
74	idomoo	124	0.04 (%)
75	Skilljar	122	0.04 (%)
76	RandomPicker	122	0.04 (%)
77	PushAd	108	0.03 (%)
78	Baremetrics	105	0.03 (%)
79	ReviewTrackers	103	0.03 (%)
80	UserEngage	103	0.03 (%)
81	Audiense	102	0.03 (%)
82	Feedier	101	0.03 (%)
83	Ebsta	100	0.03 (%)
84	Bunchball Nitro	95	0.03 (%)
85	VePlatform	91	0.03 (%)
86	CustomerGauge	91	0.03 (%)
87	SurveySparrow	88	0.03 (%)
88	DailyStory	79	0.02 (%)
89	BEYABLE	79	0.02 (%)
90	CustomShow	78	0.02 (%)
91	Gleantap	78	0.02 (%)
92	Picnic	71	0.02 (%)
93	Starred	71	0.02 (%)
94	ReachEdge	70	0.02 (%)
95	Phone2Action	69	0.02 (%)
96	Badgeville	68	0.02 (%)
97	UJET	68	0.02 (%)
98	LiveHelp	65	0.02 (%)
99	Fidelity TouchPoint	64	0.02 (%)
100	Loyalzoo	52	0.02 (%)
101	iTouchVision Contact Centre	50	0.02 (%)
102	Moxie Concierge	48	0.01 (%)
103	Xperience	47	0.01 (%)
104	Salesforce Engage	46	0.01 (%)
105	Relay	43	0.01 (%)
106	Rakuten Aquafadas	41	0.01 (%)
107	INDE Broadcast AR	35	0.01 (%)
108	Postal.io	34	0.01 (%)
109	Toonimo	31	0.01 (%)
110	SAP Digital CRM	29	0.01 (%)
111	Adxstudio Portals	28	0.01 (%)
112	Amity	28	0.01 (%)
113	Akita	28	0.01 (%)
114	POPi/o	27	0.01 (%)
115	Higher Logic Online Community	26	0.01 (%)
116	Liveoak	26	0.01 (%)
117	VeriShow	26	0.01 (%)
118	viewneo	25	0.01 (%)
119	Katabat	24	0.01 (%)
120	RingCaptcha	23	0.01 (%)
121	Preferred Patron Loyalty	23	0.01 (%)
122	Aspect Via	22	0.01 (%)
123	Trivie	21	0.01 (%)
124	Klaus	20	0.01 (%)
125	King of App	18	0.01 (%)
126	SightMill	18	0.01 (%)
127	Iridize	16	0.00 (%)
128	Socialman	16	0.00 (%)
129	HCL Unica Interact	15	0.00 (%)
130	My Council Services	14	0.00 (%)
131	Optinize	14	0.00 (%)
132	Journey Sales	13	0.00 (%)
133	IBM ExperienceOne	13	0.00 (%)
134	Bloobirds	10	0.00 (%)
135	Acromobile	9	0.00 (%)
136	Campaign Genius	9	0.00 (%)
137	Callmaker	9	0.00 (%)
138	SimpleFeedback	9	0.00 (%)
139	Salesmachine	7	0.00 (%)
140	BrightInfo	6	0.00 (%)
141	TOTUS	4	0.00 (%)
142	ChurnSpotter	3	0.00 (%)
143	HookFeed	3	0.00 (%)
144	3CLogic	2	0.00 (%)
145	thirdstream	2	0.00 (%)
146	[24]7 AssistTM	2	0.00 (%)
147	Matador AI	2	0.00 (%)

Technology	Market share
Intercom	16.56 (%)
LiveChat	9.93 (%)
Zoho SalesIQ	7.76 (%)
Yotpo	6.95 (%)
Zoho CRM	5.29 (%)
Smile.io for Shopify	4.95 (%)
Sumo	4.69 (%)
Pendo	3.80 (%)
Salesforce Commerce Cloud	3.61 (%)
Pipedrive	3.49 (%)
Salesforce Service Cloud	3.42 (%)
Zoho CRM Plus	2.11 (%)
LivePerson	2.08 (%)
Feefo	1.62 (%)
Opower	1.48 (%)
Como	1.43 (%)
Zoho Desk	1.43 (%)
Aspect Software	1.28 (%)
UserVoice	1.22 (%)
Qzzr	1.16 (%)
Higher Logic	0.88 (%)
Five9	0.88 (%)
WalkMe	0.80 (%)
Nosto	0.80 (%)
Cxense Insight	0.71 (%)
Genesys PureCloud	0.67 (%)
Proof	0.61 (%)
OmniCore	0.60 (%)
SendX	0.56 (%)
CallPage	0.47 (%)
CleverTap	0.44 (%)
Gainsight	0.38 (%)
Agendize	0.37 (%)
Woobox	0.36 (%)
WebEngage	0.36 (%)
iZooto	0.36 (%)
Get Satisfaction	0.33 (%)
amoCRM	0.29 (%)
Thunderhead.com	0.29 (%)
vCita Business App	0.28 (%)
Survicate	0.25 (%)
Whisbi	0.25 (%)
Iterable	0.24 (%)
ChurnZero	0.23 (%)
Whatfix	0.23 (%)
PathFactory	0.21 (%)
Yieldify	0.19 (%)
Creatio	0.19 (%)
REVE Chat	0.18 (%)
Glofox	0.15 (%)
yellow.ai Platform	0.15 (%)
Qualifio	0.13 (%)
Lithium	0.13 (%)
xSellco Helpdesk	0.13 (%)
Khoros	0.13 (%)
Blue Enterprise Surveys	0.12 (%)
Antavo	0.12 (%)
Answerbase	0.12 (%)
ClearSlide	0.12 (%)
Thought Industries	0.12 (%)
Huddle	0.11 (%)
Totango	0.11 (%)
inSided	0.10 (%)
Clarabridge CX Social	0.08 (%)
Falcon.io	0.07 (%)
Incentivio	0.07 (%)
UXPressia	0.07 (%)
Vivocha	0.05 (%)
Callminer	0.05 (%)
Genesys Multicloud CX	0.05 (%)
Genesys PureEngage	0.04 (%)
Marketo Sales Connect	0.04 (%)
Message Mate	0.04 (%)
idomoo	0.04 (%)
Skilljar	0.04 (%)
RandomPicker	0.04 (%)
PushAd	0.03 (%)
Baremetrics	0.03 (%)
ReviewTrackers	0.03 (%)
UserEngage	0.03 (%)
Audiense	0.03 (%)
Feedier	0.03 (%)
Ebsta	0.03 (%)
Bunchball Nitro	0.03 (%)
VePlatform	0.03 (%)
CustomerGauge	0.03 (%)
SurveySparrow	0.03 (%)
DailyStory	0.02 (%)
BEYABLE	0.02 (%)
CustomShow	0.02 (%)
Gleantap	0.02 (%)
Picnic	0.02 (%)
Starred	0.02 (%)
ReachEdge	0.02 (%)
Phone2Action	0.02 (%)
Badgeville	0.02 (%)
UJET	0.02 (%)
LiveHelp	0.02 (%)
Fidelity TouchPoint	0.02 (%)
Loyalzoo	0.02 (%)
iTouchVision Contact Centre	0.02 (%)
Moxie Concierge	0.01 (%)
Xperience	0.01 (%)
Salesforce Engage	0.01 (%)
Relay	0.01 (%)
Rakuten Aquafadas	0.01 (%)
INDE Broadcast AR	0.01 (%)
Postal.io	0.01 (%)
Toonimo	0.01 (%)
SAP Digital CRM	0.01 (%)
Adxstudio Portals	0.01 (%)
Amity	0.01 (%)
Akita	0.01 (%)
POPi/o	0.01 (%)
Higher Logic Online Community	0.01 (%)
Liveoak	0.01 (%)
VeriShow	0.01 (%)
viewneo	0.01 (%)
Katabat	0.01 (%)
RingCaptcha	0.01 (%)
Preferred Patron Loyalty	0.01 (%)
Aspect Via	0.01 (%)
Trivie	0.01 (%)
Klaus	0.01 (%)
King of App	0.01 (%)
SightMill	0.01 (%)
Iridize	0.00 (%)
Socialman	0.00 (%)
HCL Unica Interact	0.00 (%)
My Council Services	0.00 (%)
Optinize	0.00 (%)
Journey Sales	0.00 (%)
IBM ExperienceOne	0.00 (%)
Bloobirds	0.00 (%)
Acromobile	0.00 (%)
Campaign Genius	0.00 (%)
Callmaker	0.00 (%)
SimpleFeedback	0.00 (%)
Salesmachine	0.00 (%)
BrightInfo	0.00 (%)
TOTUS	0.00 (%)
ChurnSpotter	0.00 (%)
HookFeed	0.00 (%)
3CLogic	0.00 (%)
thirdstream	0.00 (%)
[24]7 AssistTM	0.00 (%)
Matador AI	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom, LiveChat, Zoho SalesIQ. Here, you can view a full list of Customer Engagement tools in the market.

How many companies use Customer Engagement software these days?

Around the world in 2023, over 285,386 companies are currently using one or more Customer Engagement software. Out of these, there are 155,858 companies using Customer Engagement tools that are originally from the United States .

Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 16.56 % of market share, and LiveChat with 9.93 % of market share and Zoho SalesIQ with 7.76 % of market share . Check for other Customer Engagement technologies market share here.