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Customer Engagement

Q: How many companies use Customer Engagement software these days?

Around the world in 2026, over 297,293 companies are currently using one or more Customer Engagement software. Out of these, there are 258,611 companies using Customer Engagement tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 30.97% of market share, Brevo with 9.41% of market share, Zoho SalesIQ with 5.98% of market share. Check for other Customer Engagement technologies market share here.

Q: What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Marketing (4,449), Digital Marketing (3,495), Technology (2,797).

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

205

Technologies Tracked

556881

Companies Tracked

Categories related to Customer Engagement

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Customer Engagement technologies in 2026

Over 556881 companies are using Customer Engagement tools. Intercom with 30.97% market share (172457 customers), Brevo with 9.41% market share (52414 customers), Zoho SalesIQ with 5.98% market share (33307 customers).

Technology

Market Share (Est.)

Customers

Intercom

30.97%

172457

Brevo

9.41%

52414

Zoho SalesIQ

5.98%

33307

LiveChat

5.74%

31967

Zoho CRM

4.44%

24711

Others

43.46%

242025

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (263434 companies), 20 - 49 employees (112979 companies), 100 - 249 employees (52746 companies).

Employee Size

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 258611 (57.76%), United Kingdom with 46633 (10.42%), France with 29044 (6.49%) customers respectively.

Customers

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Marketing (4449), Digital Marketing (3495), Technology (2797).

Customers

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Intercom	172457	30.97
2	Brevo	52414	9.41
3	Zoho SalesIQ	33307	5.98
4	LiveChat	31967	5.74
5	Zoho CRM	24711	4.44
6	Pendo	24310	4.37
7	Yotpo	20817	3.74
8	Pipedrive	18766	3.37
9	Smile.io for Shopify	15887	2.85
10	Sumo	14335	2.57
11	Salesforce Commerce Cloud	13993	2.51
12	Genesys PureCloud	13474	2.42
13	Salesforce Service Cloud	11968	2.15
14	Salesforce Engage	10932	1.96
15	Survicate	7897	1.42
16	WalkMe	7813	1.40
17	Zoho Desk	6232	1.12
18	Feefo	5859	1.05
19	SendX	5259	0.94
20	LivePerson	4274	0.77
21	Skeepers	4136	0.74
22	UserVoice	4016	0.72
23	Five9	3362	0.60
24	Aspect Software	2610	0.47
25	Nosto	2439	0.44
26	Higher Logic	2381	0.43
27	CleverTap	2202	0.40
28	iZooto	2198	0.39
29	Gainsight	1822	0.33
30	Proof	1697	0.30
31	Glofox	1645	0.30
32	CallPage	1558	0.28
33	WebEngage	1470	0.26
34	Iterable	1467	0.26
35	Woobox	1454	0.26
36	ChurnZero	1408	0.25
37	Creatio	1326	0.24
38	Netcore	1025	0.18
39	Get Satisfaction	1001	0.18
40	vCita Business App	944	0.17
41	Whatfix	894	0.16
42	amoCRM	830	0.15
43	inSided	772	0.14
44	yellow.ai Platform	767	0.14
45	Agendize	700	0.13
46	CINNOX	586	0.11
47	Kaisa	570	0.10
48	xSellco Helpdesk	556	0.10
49	PathFactory	541	0.10
50	Qualifio	539	0.10
51	Yieldify	528	0.09
52	Zoho CRM Plus	521	0.09
53	Incentivio	514	0.09
54	Khoros	443	0.08
55	Thunderhead.com	425	0.08
56	QLess	398	0.07
57	Totango	393	0.07
58	Voyado	381	0.07
59	Lithium	375	0.07
60	Qzzr	361	0.06
61	VePlatform	358	0.06
62	SAP Customer Interaction Center	318	0.06
63	ClearSlide	317	0.06
64	involve.me	302	0.05
65	Cendyn	298	0.05
66	Skilljar	246	0.04
67	REVE Chat	234	0.04
68	Akia	234	0.04
69	Falcon.io	230	0.04
70	Thought Industries	230	0.04
71	Clarabridge CX Social	228	0.04
72	SurveySparrow	212	0.04
73	idomoo	209	0.04
74	Callminer	192	0.03
75	Audiense	173	0.03
76	Ochatbot	162	0.03
77	Verint Messaging	162	0.03
78	Genesys PureEngage	155	0.03
79	Baremetrics	133	0.02
80	ReviewTrackers	129	0.02
81	Emitrr	128	0.02
82	Algonomy	121	0.02
83	Kapture CX	112	0.02
84	Como	111	0.02
85	DailyStory	111	0.02
86	BEYABLE	107	0.02
87	Huddle	105	0.02
88	Vivocha	98	0.02
89	Uliza	94	0.02
90	Oracle Simphony POS	92	0.02
91	Higher Logic Online Community	91	0.02
92	Chattigo	89	0.02
93	SATISFYD	89	0.02
94	UJET	86	0.02
95	Loyalzoo	86	0.02
96	Bunchball Nitro	85	0.02
97	Oracle Cloud CX	85	0.02
98	Desk360	84	0.02
99	CustomerGauge	80	0.01
100	Pega Customer Service	79	0.01
101	LiveHelp	77	0.01
102	Craver	74	0.01
103	Rakuten Aquafadas	72	0.01
104	Linkando	71	0.01
105	UXPressia	67	0.01
106	easyfeedback	67	0.01
107	UserEngage	66	0.01
108	Genesys Multicloud CX	66	0.01
109	Fidelity TouchPoint	62	0.01
110	Marketo Sales Connect	61	0.01
111	UserTesting EnjoyHQ	61	0.01
112	Customer Monitor	60	0.01
113	Merchant Centric	56	0.01
114	Xperience	55	0.01
115	Antavo	55	0.01
116	TechSee	55	0.01
117	Enhencer	50	0.01
118	Gleantap	46	0.01
119	Phone2Action	46	0.01
120	Postal.io	45	0.01
121	respondelligent	44	0.01
122	Bonzo	43	0.01
123	ReachEdge	37	0.01
124	RingCaptcha	37	0.01
125	Artera	35	0.01
126	Aspect Via	34	0.01
127	Adxstudio Portals	32	0.01
128	sandsiv+	32	0.01
129	TalkToTheManager	31	0.01
130	Wiseback	31	0.01
131	Salesmachine	29	0.01
132	Feedier	28	0.01
133	Relay	26	0.00
134	Bloobirds	26	0.00
135	onvisource	26	0.00
136	Ebsta	25	0.00
137	WebMaxy	25	0.00
138	BSI Software CX	25	0.00
139	eComEngine	25	0.00
140	3CLogic	24	0.00
141	Toonimo	24	0.00
142	SAP Digital CRM	24	0.00
143	LitmusWorld	24	0.00
144	Socialman	22	0.00
145	HCL Leap	21	0.00
146	SmileBack	21	0.00
147	WeHelp Software	21	0.00
148	Katabat	19	0.00
149	CROSS CX	19	0.00
150	NICE Enlighten AI	19	0.00
151	Acoustic Tealeaf	19	0.00
152	cxomni	19	0.00
153	Matador AI	18	0.00
154	Whisbi	16	0.00
155	Vonage Contact Center	16	0.00
156	SightMill	15	0.00
157	TurnFriendly	15	0.00
158	Localyser	15	0.00
159	Constellation HomeBuilder TouchPoint	15	0.00
160	CustomShow	14	0.00
161	Oracle Siebel Web Marketing	14	0.00
162	Verint Channel Automation	14	0.00
163	Opower	13	0.00
164	HCL Unica Interact	13	0.00
165	IBM ExperienceOne	12	0.00
166	FICO Customer Communication Services	12	0.00
167	surveysquare	11	0.00
168	Pegasystems Customer Engagement Suite	11	0.00
169	viewneo	10	0.00
170	Tellody	10	0.00
171	Letter AI	10	0.00
172	VCA Software	10	0.00
173	Campaign Genius	9	0.00
174	Hyllo	9	0.00
175	Verint Engagement Data Hub	9	0.00
176	SimpleFeedback	8	0.00
177	Akita	7	0.00
178	Waterfield technologies	7	0.00
179	Callmaker	6	0.00
180	Klaus	6	0.00
181	ReplyOne	6	0.00
182	Spark Chart	6	0.00
183	VirtlX	6	0.00
184	My Council Services	5	0.00
185	Trivie	5	0.00
186	Answerbase	5	0.00
187	POPi/o	5	0.00
188	Heyday AI	5	0.00
189	Appier AIQUA	5	0.00
190	Valuecase	5	0.00
191	HookFeed	4	0.00
192	Cxense Insight	4	0.00
193	Umanest	4	0.00
194	ProteusEngage	4	0.00
195	Acromobile	3	0.00
196	TOTUS	3	0.00
197	Badgeville	3	0.00
198	Oracle Siebel Loyalty Management	3	0.00
199	PushAd	2	0.00
200	360 WiFi	2	0.00
201	BrightInfo	2	0.00
202	[24]7 AssistTM	2	0.00
203	Inspiretec	2	0.00
204	Qmatic Experience Cloud	2	0.00
205	VideoAsk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom, Brevo, Zoho SalesIQ. Here, you can view a full list of Customer Engagement tools in the market.