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Customer Engagement

Q: How many companies use Customer Engagement software these days?

Around the world in 2025, over 299,930 companies are currently using one or more Customer Engagement software. Out of these, there are 227,091 companies using Customer Engagement tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 30.42% of market share, Brevo with 8.60% of market share, Zoho SalesIQ with 6.68% of market share. Check for other Customer Engagement technologies market share here.

Q: What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Marketing (4,807), Digital Marketing (3,772), Technology (2,994).

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

196

Technologies Tracked

501617

Companies Tracked

Categories related to Customer Engagement

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Live Chat

Top 5 Customer Engagement technologies in 2025

Over 501617 companies are using Customer Engagement tools. Intercom with 30.42% market share (152611 customers), Brevo with 8.60% market share (43132 customers), Zoho SalesIQ with 6.68% market share (33498 customers).

Technology

Market Share (Est.)

Customers

Intercom

30.42%

152611

Brevo

8.60%

43132

Zoho SalesIQ

6.68%

33498

LiveChat

6.46%

32414

Zoho CRM

5.02%

25175

Others

42.82%

214787

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (226190 companies), 20 - 49 employees (111786 companies), 100 - 249 employees (54220 companies).

Employee Size

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 227091 (56.39%), United Kingdom with 43817 (10.88%), France with 25964 (6.45%) customers respectively.

Customers

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Marketing (4807), Digital Marketing (3772), Technology (2994).

Customers

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Intercom	152611	30.42
2	Brevo	43132	8.60
3	Zoho SalesIQ	33498	6.68
4	LiveChat	32414	6.46
5	Zoho CRM	25175	5.02
6	Yotpo	22814	4.55
7	Pipedrive	18718	3.73
8	Pendo	18323	3.65
9	Smile.io for Shopify	15629	3.12
10	Sumo	14913	2.97
11	Salesforce Commerce Cloud	13013	2.59
12	Salesforce Service Cloud	12924	2.58
13	Zoho Desk	6208	1.24
14	Salesforce Engage	6204	1.24
15	Feefo	5882	1.17
16	SendX	5242	1.05
17	LivePerson	4306	0.86
18	UserVoice	3794	0.76
19	Skeepers	3662	0.73
20	Genesys PureCloud	3658	0.73
21	Five9	3548	0.71
22	WalkMe	3353	0.67
23	Aspect Software	3031	0.60
24	Nosto	2579	0.51
25	Higher Logic	2410	0.48
26	Survicate	2363	0.47
27	CleverTap	2158	0.43
28	iZooto	1995	0.40
29	Gainsight	1883	0.38
30	Proof	1831	0.37
31	CallPage	1631	0.33
32	WebEngage	1629	0.32
33	Woobox	1537	0.31
34	vCita Business App	1490	0.30
35	Glofox	1422	0.28
36	Iterable	1403	0.28
37	ChurnZero	1386	0.28
38	Creatio	1350	0.27
39	Netcore	1143	0.23
40	Yieldify	1033	0.21
41	CINNOX	901	0.18
42	Whatfix	863	0.17
43	amoCRM	842	0.17
44	Get Satisfaction	813	0.16
45	yellow.ai Platform	810	0.16
46	Agendize	711	0.14
47	inSided	677	0.13
48	Kaisa	602	0.12
49	PathFactory	594	0.12
50	xSellco Helpdesk	536	0.11
51	Khoros	535	0.11
52	Zoho CRM Plus	525	0.10
53	Incentivio	496	0.10
54	Thunderhead.com	484	0.10
55	Qualifio	456	0.09
56	QLess	410	0.08
57	Totango	409	0.08
58	ClearSlide	404	0.08
59	SAP Customer Interaction Center	396	0.08
60	Lithium	387	0.08
61	Voyado	365	0.07
62	Cendyn	334	0.07
63	Falcon.io	332	0.07
64	involve.me	309	0.06
65	Clarabridge CX Social	276	0.06
66	VePlatform	273	0.05
67	Thought Industries	249	0.05
68	Skilljar	248	0.05
69	SurveySparrow	240	0.05
70	REVE Chat	215	0.04
71	Callminer	205	0.04
72	Akia	199	0.04
73	Genesys PureEngage	194	0.04
74	Audiense	189	0.04
75	Craver	187	0.04
76	Verint Messaging	184	0.04
77	Genesys Multicloud CX	160	0.03
78	SAP Digital CRM	143	0.03
79	Algonomy	132	0.03
80	Ochatbot	129	0.03
81	Emitrr	120	0.02
82	ReviewTrackers	119	0.02
83	Pegasystems Customer Engagement Suite	116	0.02
84	Como	110	0.02
85	Huddle	107	0.02
86	BEYABLE	105	0.02
87	Customer Monitor	99	0.02
88	UJET	96	0.02
89	DailyStory	95	0.02
90	Chattigo	94	0.02
91	Pega Customer Service	89	0.02
92	Oracle Simphony POS	86	0.02
93	Uliza	86	0.02
94	Vivocha	85	0.02
95	Bunchball Nitro	82	0.02
96	Rakuten Aquafadas	79	0.02
97	Higher Logic Online Community	79	0.02
98	Desk360	79	0.02
99	Loyalzoo	77	0.02
100	Oracle Cloud CX	76	0.02
101	CustomerGauge	75	0.01
102	UserEngage	73	0.01
103	Marketo Sales Connect	73	0.01
104	Linkando	73	0.01
105	LiveHelp	71	0.01
106	Xperience	70	0.01
107	Antavo	70	0.01
108	Fidelity TouchPoint	68	0.01
109	Vonage Contact Center	62	0.01
110	Phone2Action	58	0.01
111	UserTesting EnjoyHQ	56	0.01
112	Aspect Via	49	0.01
113	Postal.io	48	0.01
114	easyfeedback	48	0.01
115	Baremetrics	44	0.01
116	TechSee	43	0.01
117	Merchant Centric	41	0.01
118	Kapture CX	40	0.01
119	Gleantap	39	0.01
120	UXPressia	38	0.01
121	Qzzr	38	0.01
122	ReachEdge	38	0.01
123	Ebsta	36	0.01
124	Artera	34	0.01
125	Relay	28	0.01
126	Salesmachine	28	0.01
127	RingCaptcha	26	0.01
128	Feedier	26	0.01
129	Bonzo	26	0.01
130	Toonimo	25	0.00
131	respondelligent	25	0.00
132	Adxstudio Portals	24	0.00
133	Katabat	22	0.00
134	Whisbi	22	0.00
135	Verint Channel Automation	22	0.00
136	HCL Leap	21	0.00
137	SmileBack	21	0.00
138	CustomShow	20	0.00
139	Bloobirds	20	0.00
140	idomoo	18	0.00
141	LitmusWorld	18	0.00
142	IBM ExperienceOne	17	0.00
143	Oracle Siebel Web Marketing	17	0.00
144	TurnFriendly	17	0.00
145	Opower	16	0.00
146	Acoustic Tealeaf	15	0.00
147	Socialman	14	0.00
148	HCL Unica Interact	13	0.00
149	surveysquare	13	0.00
150	FICO Customer Communication Services	13	0.00
151	SATISFYD	12	0.00
152	WeHelp Software	12	0.00
153	onvisource	11	0.00
154	VCA Software	11	0.00
155	SimpleFeedback	9	0.00
156	WebMaxy	9	0.00
157	Answerbase	8	0.00
158	CROSS CX	7	0.00
159	Verint Engagement Data Hub	7	0.00
160	Oracle Siebel Loyalty Management	6	0.00
161	Heyday AI	6	0.00
162	sandsiv+	6	0.00
163	Waterfield technologies	6	0.00
164	Callmaker	5	0.00
165	Badgeville	5	0.00
166	Cxense Insight	5	0.00
167	Localyser	5	0.00
168	Letter AI	5	0.00
169	Valuecase	5	0.00
170	SightMill	4	0.00
171	My Council Services	4	0.00
172	Trivie	4	0.00
173	BrightInfo	4	0.00
174	POPi/o	4	0.00
175	ProteusEngage	4	0.00
176	Acromobile	3	0.00
177	TOTUS	3	0.00
178	viewneo	3	0.00
179	Optinize	3	0.00
180	Oracle Siebel Task Based User Interface	3	0.00
181	Hyllo	3	0.00
182	Enhencer	3	0.00
183	ReplyOne	3	0.00
184	eComEngine	3	0.00
185	Spark Chart	3	0.00
186	Appier AIQUA	3	0.00
187	HookFeed	2	0.00
188	3CLogic	2	0.00
189	PushAd	2	0.00
190	Akita	2	0.00
191	Klaus	2	0.00
192	[24]7 AssistTM	2	0.00
193	Matador AI	2	0.00
194	cxomni	2	0.00
195	Tellody	2	0.00
196	VideoAsk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom, Brevo, Zoho SalesIQ. Here, you can view a full list of Customer Engagement tools in the market.