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Customer Engagement

Q: How many companies use Customer Engagement software these days?

Around the world in 2024, over 250,451 companies are currently using one or more Customer Engagement software. Out of these, there are 192,192 companies using Customer Engagement tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 19.73% of market share, LiveChat with 9.41% of market share, Zoho SalesIQ with 8.40% of market share. Check for other Customer Engagement technologies market share here.

Q: What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Marketing (4,500), Digital Marketing (3,497), Saas (3,008).

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

135

Technologies Tracked

360479

Companies Tracked

Categories related to Customer Engagement

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Contact Center

Top 5 Customer Engagement technologies in 2024

Over 360479 companies are using Customer Engagement tools. Intercom with 19.73% market share (71127 customers), LiveChat with 9.41% market share (33906 customers), Zoho SalesIQ with 8.40% market share (30294 customers).

Technology

Market Share (Est.)

Customers

Intercom

19.73%

71127

LiveChat

9.41%

33906

Zoho SalesIQ

8.40%

30294

Yotpo

6.68%

24094

Smile.io for Shopify

5.97%

21535

Others

49.80%

179523

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (128827 companies), 20 - 49 employees (75058 companies), 10 - 19 employees (50181 companies).

Employee Size

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 192192 (63.62%), United Kingdom with 32372 (10.72%), Canada with 16286 (5.39%) customers respectively.

Customers

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Marketing (4500), Digital Marketing (3497), Saas (3008).

Customers

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Intercom	71127	19.73
2	LiveChat	33906	9.41
3	Zoho SalesIQ	30294	8.40
4	Yotpo	24094	6.68
5	Smile.io for Shopify	21535	5.97
6	Zoho CRM	20625	5.72
7	Salesforce Service Cloud	15062	4.18
8	Pendo	15055	4.18
9	Sumo	14697	4.08
10	Salesforce Commerce Cloud	14449	4.01
11	Pipedrive	14287	3.96
12	LivePerson	5996	1.66
13	Feefo	5691	1.58
14	Zoho Desk	5384	1.49
15	Survicate	4437	1.23
16	Salesforce Engage	4198	1.16
17	UserVoice	3847	1.07
18	Five9	3428	0.95
19	WalkMe	3367	0.93
20	Genesys PureCloud	3084	0.86
21	Aspect Software	3082	0.85
22	Nosto	2873	0.80
23	Higher Logic	2741	0.76
24	CleverTap	2172	0.60
25	Qzzr	2145	0.60
26	Woobox	2047	0.57
27	Proof	1975	0.55
28	SendX	1799	0.50
29	vCita Business App	1723	0.48
30	CallPage	1541	0.43
31	WebEngage	1485	0.41
32	Gainsight	1411	0.39
33	iZooto	1385	0.38
34	ChurnZero	1276	0.35
35	Skeepers	1138	0.32
36	Iterable	1090	0.30
37	Thunderhead.com	988	0.27
38	amoCRM	936	0.26
39	Get Satisfaction	908	0.25
40	Glofox	785	0.22
41	Agendize	705	0.20
42	Whatfix	687	0.19
43	Creatio	682	0.19
44	Lithium	662	0.18
45	PathFactory	595	0.17
46	yellow.ai Platform	565	0.16
47	Yieldify	524	0.15
48	Cendyn	492	0.14
49	Qualifio	486	0.13
50	xSellco Helpdesk	468	0.13
51	Incentivio	445	0.12
52	ClearSlide	427	0.12
53	Zoho CRM Plus	396	0.11
54	Khoros	376	0.10
55	inSided	371	0.10
56	Thought Industries	336	0.09
57	Totango	331	0.09
58	Falcon.io	286	0.08
59	Clarabridge CX Social	274	0.08
60	REVE Chat	242	0.07
61	Genesys PureEngage	153	0.04
62	Callminer	134	0.04
63	Ebsta	129	0.04
64	VePlatform	123	0.03
65	Bunchball Nitro	121	0.03
66	Skilljar	120	0.03
67	Marketo Sales Connect	120	0.03
68	SurveySparrow	116	0.03
69	BEYABLE	114	0.03
70	Audiense	97	0.03
71	ReviewTrackers	97	0.03
72	Akia	97	0.03
73	Como	95	0.03
74	Vivocha	91	0.03
75	Algonomy	87	0.02
76	UJET	81	0.02
77	UserEngage	79	0.02
78	LiveHelp	75	0.02
79	Rakuten Aquafadas	71	0.02
80	Loyalzoo	69	0.02
81	Huddle	68	0.02
82	ReachEdge	61	0.02
83	Phone2Action	56	0.02
84	Fidelity TouchPoint	56	0.02
85	Aspect Via	44	0.01
86	Gleantap	42	0.01
87	Baremetrics	41	0.01
88	Katabat	40	0.01
89	Trivie	33	0.01
90	Relay	29	0.01
91	SAP Digital CRM	29	0.01
92	VeriShow	27	0.01
93	UXPressia	26	0.01
94	RingCaptcha	25	0.01
95	CustomerGauge	24	0.01
96	CustomShow	23	0.01
97	Whisbi	23	0.01
98	Higher Logic Online Community	22	0.01
99	Opower	20	0.01
100	Antavo	20	0.01
101	Postal.io	20	0.01
102	HCL Unica Interact	19	0.01
103	Adxstudio Portals	18	0.00
104	Feedier	18	0.00
105	IBM ExperienceOne	18	0.00
106	Bloobirds	18	0.00
107	Xperience	17	0.00
108	Salesmachine	14	0.00
109	idomoo	13	0.00
110	Toonimo	11	0.00
111	Socialman	10	0.00
112	Starred	9	0.00
113	SimpleFeedback	8	0.00
114	Answerbase	8	0.00
115	Genesys Multicloud CX	8	0.00
116	Cxense Insight	7	0.00
117	Acromobile	6	0.00
118	Badgeville	6	0.00
119	Optinize	6	0.00
120	BrightInfo	6	0.00
121	HookFeed	5	0.00
122	3CLogic	5	0.00
123	ChurnSpotter	4	0.00
124	PushAd	4	0.00
125	viewneo	4	0.00
126	POPi/o	4	0.00
127	SightMill	3	0.00
128	My Council Services	3	0.00
129	Akita	3	0.00
130	Klaus	3	0.00
131	Callmaker	2	0.00
132	TOTUS	2	0.00
133	DailyStory	2	0.00
134	thirdstream	2	0.00
135	[24]7 AssistTM	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom, LiveChat, Zoho SalesIQ. Here, you can view a full list of Customer Engagement tools in the market.