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Customer Engagement

Q: How many companies use Customer Engagement software these days?

Around the world in 2026, over 303,591 companies are currently using one or more Customer Engagement software. Out of these, there are 266,132 companies using Customer Engagement tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 30.79% of market share, Brevo with 9.30% of market share, LiveChat with 6.05% of market share. Check for other Customer Engagement technologies market share here.

Q: What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Marketing (4,606), Digital Marketing (3,610), Technology (2,908).

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

206

Technologies Tracked

565160

Companies Tracked

Categories related to Customer Engagement

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Customer Engagement technologies in 2026

Over 565160 companies are using Customer Engagement tools. Intercom with 30.79% market share (174015 customers), Brevo with 9.30% market share (52567 customers), LiveChat with 6.05% market share (34179 customers).

Technology

Market Share (Est.)

Customers

Intercom

30.79%

174015

Brevo

9.30%

52567

LiveChat

6.05%

34179

Zoho SalesIQ

5.92%

33460

Pendo

4.67%

26421

Others

43.27%

244518

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (264593 companies), 20 - 49 employees (116372 companies), 100 - 249 employees (55472 companies).

Employee Size

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 266132 (58.18%), United Kingdom with 47308 (10.34%), France with 29554 (6.46%) customers respectively.

Customers

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Marketing (4606), Digital Marketing (3610), Technology (2908).

Customers

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Intercom	174015	30.79
2	Brevo	52567	9.30
3	LiveChat	34179	6.05
4	Zoho SalesIQ	33460	5.92
5	Pendo	26421	4.67
6	Zoho CRM	24597	4.35
7	Yotpo	23192	4.10
8	Pipedrive	18945	3.35
9	Smile.io for Shopify	16143	2.86
10	Sumo	14479	2.56
11	Salesforce Commerce Cloud	14301	2.53
12	Salesforce Service Cloud	11985	2.12
13	Genesys PureCloud	11901	2.11
14	Salesforce Engage	9333	1.65
15	WalkMe	8369	1.48
16	Survicate	8048	1.42
17	Zoho Desk	6255	1.11
18	Feefo	6000	1.06
19	SendX	5316	0.94
20	LivePerson	4453	0.79
21	Skeepers	4191	0.74
22	UserVoice	3974	0.70
23	Five9	3440	0.61
24	Aspect Software	2587	0.46
25	Nosto	2507	0.44
26	CleverTap	2462	0.44
27	Higher Logic	2371	0.42
28	iZooto	2176	0.39
29	Gainsight	1832	0.32
30	Proof	1681	0.30
31	Iterable	1646	0.29
32	Glofox	1645	0.29
33	WebEngage	1573	0.28
34	CallPage	1570	0.28
35	Woobox	1406	0.25
36	ChurnZero	1395	0.25
37	Creatio	1346	0.24
38	vCita Business App	1163	0.21
39	Netcore	1011	0.18
40	Get Satisfaction	993	0.18
41	Whatfix	919	0.16
42	amoCRM	817	0.14
43	yellow.ai Platform	791	0.14
44	inSided	771	0.14
45	Agendize	687	0.12
46	CINNOX	587	0.10
47	PathFactory	573	0.10
48	xSellco Helpdesk	545	0.10
49	Qualifio	544	0.10
50	Yieldify	544	0.10
51	Incentivio	504	0.09
52	Zoho CRM Plus	500	0.09
53	Kaisa	484	0.09
54	Qzzr	469	0.08
55	Khoros	436	0.08
56	Thunderhead.com	421	0.07
57	Totango	415	0.07
58	QLess	387	0.07
59	Voyado	381	0.07
60	VePlatform	354	0.06
61	Lithium	350	0.06
62	ClearSlide	318	0.06
63	SAP Customer Interaction Center	318	0.06
64	involve.me	302	0.05
65	Cendyn	301	0.05
66	Skilljar	249	0.04
67	Akia	239	0.04
68	REVE Chat	230	0.04
69	Clarabridge CX Social	229	0.04
70	Thought Industries	228	0.04
71	idomoo	224	0.04
72	SurveySparrow	209	0.04
73	Falcon.io	194	0.03
74	Callminer	193	0.03
75	Kapture CX	181	0.03
76	Audiense	176	0.03
77	Ochatbot	165	0.03
78	Verint Messaging	159	0.03
79	Genesys PureEngage	156	0.03
80	Baremetrics	138	0.02
81	ReviewTrackers	126	0.02
82	Algonomy	123	0.02
83	Emitrr	123	0.02
84	Uliza	120	0.02
85	Como	118	0.02
86	DailyStory	111	0.02
87	Vivocha	107	0.02
88	BEYABLE	105	0.02
89	Huddle	104	0.02
90	Bunchball Nitro	91	0.02
91	Chattigo	89	0.02
92	SATISFYD	89	0.02
93	UJET	86	0.02
94	Higher Logic Online Community	86	0.02
95	Loyalzoo	84	0.01
96	Desk360	84	0.01
97	Oracle Simphony POS	82	0.01
98	CustomerGauge	79	0.01
99	Pega Customer Service	79	0.01
100	Antavo	78	0.01
101	LiveHelp	77	0.01
102	Craver	75	0.01
103	UXPressia	73	0.01
104	Oracle Cloud CX	73	0.01
105	Linkando	71	0.01
106	Rakuten Aquafadas	70	0.01
107	UserEngage	66	0.01
108	Marketo Sales Connect	66	0.01
109	Genesys Multicloud CX	66	0.01
110	easyfeedback	64	0.01
111	Gleantap	60	0.01
112	UserTesting EnjoyHQ	60	0.01
113	Customer Monitor	60	0.01
114	Fidelity TouchPoint	59	0.01
115	TechSee	58	0.01
116	Merchant Centric	57	0.01
117	Xperience	55	0.01
118	Enhencer	51	0.01
119	Phone2Action	45	0.01
120	Bonzo	44	0.01
121	respondelligent	43	0.01
122	Postal.io	42	0.01
123	RingCaptcha	41	0.01
124	Ebsta	39	0.01
125	ReachEdge	37	0.01
126	sandsiv+	37	0.01
127	Aspect Via	35	0.01
128	Feedier	34	0.01
129	TalkToTheManager	33	0.01
130	Adxstudio Portals	32	0.01
131	Wiseback	31	0.01
132	3CLogic	29	0.01
133	BSI Software CX	29	0.01
134	SAP Digital CRM	28	0.00
135	Bloobirds	28	0.00
136	onvisource	28	0.00
137	Artera	28	0.00
138	Salesmachine	27	0.00
139	WebMaxy	26	0.00
140	Relay	25	0.00
141	eComEngine	25	0.00
142	Toonimo	24	0.00
143	LitmusWorld	24	0.00
144	HCL Leap	22	0.00
145	NICE Enlighten AI	22	0.00
146	SmileBack	22	0.00
147	WeHelp Software	22	0.00
148	CROSS CX	21	0.00
149	cxomni	21	0.00
150	Socialman	20	0.00
151	Katabat	19	0.00
152	Matador AI	19	0.00
153	Acoustic Tealeaf	18	0.00
154	TurnFriendly	16	0.00
155	SightMill	15	0.00
156	Whisbi	15	0.00
157	Constellation HomeBuilder TouchPoint	15	0.00
158	CustomShow	14	0.00
159	Oracle Siebel Web Marketing	14	0.00
160	Localyser	14	0.00
161	Opower	13	0.00
162	Vonage Contact Center	13	0.00
163	IBM ExperienceOne	12	0.00
164	FICO Customer Communication Services	12	0.00
165	Verint Channel Automation	12	0.00
166	Campaign Genius	11	0.00
167	Hyllo	11	0.00
168	surveysquare	11	0.00
169	Pegasystems Customer Engagement Suite	11	0.00
170	viewneo	10	0.00
171	HCL Unica Interact	10	0.00
172	Tellody	10	0.00
173	Letter AI	10	0.00
174	VCA Software	10	0.00
175	SimpleFeedback	8	0.00
176	ReplyOne	8	0.00
177	VirtlX	8	0.00
178	Waterfield technologies	7	0.00
179	Akita	6	0.00
180	Klaus	6	0.00
181	Spark Chart	6	0.00
182	Verint Engagement Data Hub	6	0.00
183	Callmaker	5	0.00
184	My Council Services	5	0.00
185	Trivie	5	0.00
186	Answerbase	5	0.00
187	POPi/o	5	0.00
188	Heyday AI	5	0.00
189	Appier AIQUA	5	0.00
190	Valuecase	5	0.00
191	HookFeed	4	0.00
192	Cxense Insight	4	0.00
193	Umanest	4	0.00
194	ProteusEngage	4	0.00
195	PushAd	3	0.00
196	TOTUS	3	0.00
197	Badgeville	3	0.00
198	Oracle Siebel Loyalty Management	3	0.00
199	Inspiretec	3	0.00
200	Acromobile	2	0.00
201	Optinize	2	0.00
202	360 WiFi	2	0.00
203	BrightInfo	2	0.00
204	[24]7 AssistTM	2	0.00
205	Qmatic Experience Cloud	2	0.00
206	VideoAsk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom, Brevo, LiveChat. Here, you can view a full list of Customer Engagement tools in the market.