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Genesys Multicloud CX

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Genesys Multicloud CX Cloud offers service automation, inbound/outbound voice, digital channels/messaging, workforce engagement management and analyti...Read more

Customer Engagement
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Market Share of Genesys Multicloud CX

Current Customer(s)

8

Market Share (Est.)

0.00%

Ranking

#118

Top Competitors and Alternatives of Genesys Multicloud CX

The top three of Genesys Multicloud CX’s competitors in the Customer Engagement category are Intercom with 18.69%, LiveChat with 9.40%, Zoho SalesIQ with 8.49% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Intercom6616118.69%Genesys Multicloud CX vs Intercom
LiveChat332689.40%Genesys Multicloud CX vs LiveChat
Zoho SalesIQ300628.49%Genesys Multicloud CX vs Zoho SalesIQ
Yotpo242256.84%Genesys Multicloud CX vs Yotpo
Smile.io for Shopify217616.15%Genesys Multicloud CX vs Smile.io for Shopify
Zoho CRM205955.82%Genesys Multicloud CX vs Zoho CRM
Salesforce Service Cloud149714.23%Genesys Multicloud CX vs Salesforce Service Cloud
Sumo147424.16%Genesys Multicloud CX vs Sumo
Pendo147174.16%Genesys Multicloud CX vs Pendo
Salesforce Commerce Cloud142924.04%Genesys Multicloud CX vs Salesforce Commerce Cloud
Pipedrive140823.98%Genesys Multicloud CX vs Pipedrive
LivePerson62101.75%Genesys Multicloud CX vs LivePerson
Feefo56421.59%Genesys Multicloud CX vs Feefo
Zoho Desk53311.51%Genesys Multicloud CX vs Zoho Desk
Survicate44031.24%Genesys Multicloud CX vs Survicate
Salesforce Engage41751.18%Genesys Multicloud CX vs Salesforce Engage
UserVoice38961.10%Genesys Multicloud CX vs UserVoice
Five934010.96%Genesys Multicloud CX vs Five9
WalkMe32520.92%Genesys Multicloud CX vs WalkMe
Aspect Software31040.88%Genesys Multicloud CX vs Aspect Software
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Popular Comparisons

Top Competitors and Alternatives of Genesys Multicloud CX

The top three of Genesys Multicloud CX’s competitors in the Customer Engagement category are Intercom with 18.69%, LiveChat with 9.40%, Zoho SalesIQ with 8.49% market share.

Genesys Multicloud CX vs Intercom

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Genesys Multicloud CX vs LiveChat

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Genesys Multicloud CX vs Zoho SalesIQ

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Genesys Multicloud CX vs Yotpo

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Genesys Multicloud CX vs Smile.io for Shopify

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Genesys Multicloud CX vs Zoho CRM

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Genesys Multicloud CX vs Salesforce Service Cloud

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Genesys Multicloud CX vs Sumo

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Customers of Genesys Multicloud CX

Around the world in 2024, over 8 companies have started using Genesys Multicloud CX as Customer Engagement tool.

CustomersEmployee RangeCityRegionCountrySocial Links
International Business Machines Corporation (IBM)10,000+ArmonkNew YorkUnited States
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Genesys (Genesys Telecommunications Laboratories, Inc.)5,000 - 9,999Daly CityCaliforniaUnited States
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Optus5,000 - 9,999Macquarie ParkNew South WalesAustralia
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Singapore Telecommunications Ltd10,000+SingaporeCentral SingaporeSingapore
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Peoplebank250 - 499North SydneyNew South WalesAustralia
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CCR S.A.10,000+Sao PauloSao PauloBrazil
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Bank of Nova Scotia10,000+TorontoOntarioCanada
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Connex Telecommunications500 - 999Richmond HillOntarioCanada
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Genesys Multicloud CX Customers by Products and Services

The top three products and services offering customers that use Genesys Multicloud CX for Customer Engagement are Cloud Computing (2), Mobile Phones (1), Voice and digital channels (1).

Customers

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Genesys Multicloud CX Customers by Employee Size

The majority of Genesys Multicloud CX's customers for the customer-engagement category fall in the company size of 10,000+ employees (4 companies), 5,000 - 9,999 employees (2 companies), 500 - 999 employees (1 companies).

Employee Size

Genesys Multicloud CX Customers by Geography

The top three geographies of Genesys Multicloud CX for customer-engagement are the Australia with 2(25.00%), Canada with 2(25.00%), United States with 2(25.00%) customers respectively.

Customers

Employees of Genesys Multicloud CX

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Also see other Products/Services by Genesys Multicloud CX in:

Customer Engagement

FAQ

Find answers to the most often asked questions by users.

Who are the top Genesys Multicloud CX competitors?

Genesys Multicloud CX’s Top competitors in the customer-engagement category are Intercom, LiveChat, Zoho SalesIQ. You can view a full list of Genesys Multicloud CX competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys Multicloud CX and 40,000 other technologies on the internet. You can also compare Genesys Multicloud CX and its feature with top competitors here : Genesys Multicloud CX vs Intercom Genesys Multicloud CX vs LiveChat Genesys Multicloud CX vs Zoho SalesIQ.

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What is Genesys Multicloud CX customer distribution based on company size?

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What is Genesys Multicloud CX market share in the customer-engagement?

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What are the top countries that use Genesys Multicloud CX?

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What are the top industries that use Genesys Multicloud CX?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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