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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Engagement
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Market Share of Salesforce Service Cloud

Current Customer(s)

8767

Market Share (Est.)

0.93%

Ranking

#12

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are CINNOX with 56.57%, Intercom with 14.35%, LiveChat with 3.52% market share.

TechnologyDomainsMarket Share (Est.)Versus page
CINNOX53187156.57%Salesforce Service Cloud vs CINNOX
Intercom13493414.35%Salesforce Service Cloud vs Intercom
LiveChat330653.52%Salesforce Service Cloud vs LiveChat
Zoho SalesIQ326543.47%Salesforce Service Cloud vs Zoho SalesIQ
Yotpo235182.50%Salesforce Service Cloud vs Yotpo
Zoho CRM196812.09%Salesforce Service Cloud vs Zoho CRM
Pendo169881.81%Salesforce Service Cloud vs Pendo
Smile.io for Shopify161831.72%Salesforce Service Cloud vs Smile.io for Shopify
Pipedrive142481.52%Salesforce Service Cloud vs Pipedrive
Sumo138401.47%Salesforce Service Cloud vs Sumo
Salesforce Commerce Cloud124071.32%Salesforce Service Cloud vs Salesforce Commerce Cloud
Feefo58680.62%Salesforce Service Cloud vs Feefo
WalkMe55800.59%Salesforce Service Cloud vs WalkMe
Zoho Desk52720.56%Salesforce Service Cloud vs Zoho Desk
LivePerson41910.45%Salesforce Service Cloud vs LivePerson
UserVoice36450.39%Salesforce Service Cloud vs UserVoice
Salesforce Engage28670.30%Salesforce Service Cloud vs Salesforce Engage
Genesys PureCloud27940.30%Salesforce Service Cloud vs Genesys PureCloud
Five927150.29%Salesforce Service Cloud vs Five9
Higher Logic25930.28%Salesforce Service Cloud vs Higher Logic
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are CINNOX with 56.57%, Intercom with 14.35%, LiveChat with 3.52% market share.

Salesforce Service Cloud vs CINNOX

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs LiveChat

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Salesforce Service Cloud vs Zoho SalesIQ

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Salesforce Service Cloud vs Yotpo

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Salesforce Service Cloud vs Zoho CRM

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Salesforce Service Cloud vs Pendo

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Salesforce Service Cloud vs Smile.io for Shopify

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Customers of Salesforce Service Cloud

Around the world in 2025, over 8765 companies have started using Salesforce Service Cloud as Customer Engagement tool.

CustomersEmployee RangeCityRegionCountrySocial Links
University Of Miami10,000+Coral GablesFloridaUnited States
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Canadian National Railway10,000+MontrealQuebecCanada
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Rakuten10,000+TokyoTokyoJapan
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State Of California10,000+SacramentoCaliforniaUnited States
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MetLife10,000+New York CityNew YorkUnited States
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Progressive Insurance10,000+ClevelandOhioUnited States
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BIOTRONIK10,000+BerlinBerlinGermany
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Sally Beauty10,000+DentonTexasUnited States
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JELD - WEN10,000+CharlotteNorth CarolinaUnited States
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Corning10,000+CorningNew YorkUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Engagement are Salesforce (219), Crm (175), Consulting (149).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-engagement category fall in the company size of 1,000 - 4,999 employees (1340 companies), 100 - 249 employees (1332 companies), 20 - 49 employees (1185 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-engagement are the United States with 4708(64.45%), United Kingdom with 648(8.87%), Canada with 376(5.15%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Support Services
Customer Experience
Contact Center
Customer Engagement
Knowledge Management

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-engagement category are CINNOX, Intercom, LiveChat. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs CINNOX Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs LiveChat.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-engagement?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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