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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Engagement
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Market Share of Salesforce Service Cloud

Current Customer(s)

8549

Market Share (Est.)

0.91%

Ranking

#12

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are CINNOX with 56.44%, Intercom with 14.70%, LiveChat with 3.55% market share.

TechnologyDomainsMarket Share (Est.)Versus page
CINNOX53186356.44%Salesforce Service Cloud vs CINNOX
Intercom13850414.70%Salesforce Service Cloud vs Intercom
LiveChat334603.55%Salesforce Service Cloud vs LiveChat
Zoho SalesIQ328493.49%Salesforce Service Cloud vs Zoho SalesIQ
Yotpo231392.46%Salesforce Service Cloud vs Yotpo
Zoho CRM199352.12%Salesforce Service Cloud vs Zoho CRM
Pendo170311.81%Salesforce Service Cloud vs Pendo
Smile.io for Shopify149851.59%Salesforce Service Cloud vs Smile.io for Shopify
Pipedrive145831.55%Salesforce Service Cloud vs Pipedrive
Sumo138091.47%Salesforce Service Cloud vs Sumo
Salesforce Commerce Cloud118741.26%Salesforce Service Cloud vs Salesforce Commerce Cloud
WalkMe59240.63%Salesforce Service Cloud vs WalkMe
Feefo58340.62%Salesforce Service Cloud vs Feefo
Zoho Desk51960.55%Salesforce Service Cloud vs Zoho Desk
LivePerson41440.44%Salesforce Service Cloud vs LivePerson
UserVoice35550.38%Salesforce Service Cloud vs UserVoice
Salesforce Engage28570.30%Salesforce Service Cloud vs Salesforce Engage
Genesys PureCloud27890.30%Salesforce Service Cloud vs Genesys PureCloud
Five927030.29%Salesforce Service Cloud vs Five9
Higher Logic24840.26%Salesforce Service Cloud vs Higher Logic
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are CINNOX with 56.44%, Intercom with 14.70%, LiveChat with 3.55% market share.

Salesforce Service Cloud vs CINNOX

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs LiveChat

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Salesforce Service Cloud vs Zoho SalesIQ

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Salesforce Service Cloud vs Yotpo

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Salesforce Service Cloud vs Zoho CRM

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Salesforce Service Cloud vs Pendo

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Salesforce Service Cloud vs Smile.io for Shopify

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Customers of Salesforce Service Cloud

Around the world in 2025, over 8549 companies have started using Salesforce Service Cloud as Customer Engagement tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Dentsply Sirona10,000+CharlotteNorth CarolinaUnited States
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KUKA10,000+AugsburgBavariaGermany
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Opel10,000+SheltonConnecticutUnited States
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Timberland10,000+North ConwayNew HampshireUnited States
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Rite Aid10,000+Camp HillPennsylvaniaUnited States
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First American Financial10,000+Santa AnaCaliforniaUnited States
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PT United Tractors Tbk10,000+JakartaJakartaIndonesia
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KCProfessional10,000+RoswellGeorgiaUnited States
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Pearson10,000+LondonEnglandUnited Kingdom
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Denver10,000+DenverColoradoUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Engagement are Salesforce (218), Crm (175), Digital Transformation (144).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-engagement category fall in the company size of 1,000 - 4,999 employees (1315 companies), 100 - 249 employees (1295 companies), 20 - 49 employees (1136 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-engagement are the United States with 4582(64.48%), United Kingdom with 610(8.58%), Canada with 366(5.15%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Support Services
Knowledge Management
Customer Experience
Contact Center
Customer Engagement

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-engagement category are CINNOX, Intercom, LiveChat. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs CINNOX Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs LiveChat.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-engagement?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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