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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Engagement
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Market Share of Salesforce Service Cloud

Current Customer(s)

14100

Market Share (Est.)

4.01%

Ranking

#10

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are Intercom with 20.04%, LiveChat with 9.61%, Zoho SalesIQ with 8.61% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Intercom7044820.04%Salesforce Service Cloud vs Intercom
LiveChat337939.61%Salesforce Service Cloud vs LiveChat
Zoho SalesIQ302718.61%Salesforce Service Cloud vs Zoho SalesIQ
Yotpo239976.83%Salesforce Service Cloud vs Yotpo
Smile.io for Shopify215256.12%Salesforce Service Cloud vs Smile.io for Shopify
Zoho CRM193265.50%Salesforce Service Cloud vs Zoho CRM
Pendo150104.27%Salesforce Service Cloud vs Pendo
Salesforce Commerce Cloud141324.02%Salesforce Service Cloud vs Salesforce Commerce Cloud
Sumo141114.01%Salesforce Service Cloud vs Sumo
Pipedrive135183.85%Salesforce Service Cloud vs Pipedrive
LivePerson58011.65%Salesforce Service Cloud vs LivePerson
Feefo56461.61%Salesforce Service Cloud vs Feefo
Zoho Desk52431.49%Salesforce Service Cloud vs Zoho Desk
Survicate44181.26%Salesforce Service Cloud vs Survicate
UserVoice37961.08%Salesforce Service Cloud vs UserVoice
WalkMe31890.91%Salesforce Service Cloud vs WalkMe
Five930780.88%Salesforce Service Cloud vs Five9
Salesforce Engage30590.87%Salesforce Service Cloud vs Salesforce Engage
Genesys PureCloud30210.86%Salesforce Service Cloud vs Genesys PureCloud
Nosto28530.81%Salesforce Service Cloud vs Nosto
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are Intercom with 20.04%, LiveChat with 9.61%, Zoho SalesIQ with 8.61% market share.

Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs LiveChat

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Salesforce Service Cloud vs Zoho SalesIQ

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Salesforce Service Cloud vs Yotpo

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Salesforce Service Cloud vs Smile.io for Shopify

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Salesforce Service Cloud vs Zoho CRM

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Salesforce Service Cloud vs Pendo

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Salesforce Service Cloud vs Salesforce Commerce Cloud

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Customers of Salesforce Service Cloud

Around the world in 2024, over 14094 companies have started using Salesforce Service Cloud as Customer Engagement tool.

CustomersEmployee RangeCityRegionCountrySocial Links
The Warehouse10,000+AucklandAucklandNew Zealand
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Tapestry, Inc.10,000+New York CityNew YorkUnited States
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Audi10,000+HerndonVirginiaUnited States
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Nissan North America10,000+FranklinTennesseeUnited States
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University Of Southern California10,000+Los AngelesCaliforniaUnited States
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City Of Toronto10,000+TorontoOntarioCanada
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Starbucks Corporation10,000+SeattleWashingtonUnited States
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Carrefour Express10,000+MadridMadridSpain
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City & County Of Denver10,000+DenverColoradoUnited States
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Hy-Vee, Inc.10,000+West Des MoinesIowaUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Engagement are Salesforce (308), Consulting (253), Crm (241).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-engagement category fall in the company size of 0 - 9 employees (2541 companies), 20 - 49 employees (2312 companies), 100 - 249 employees (1999 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-engagement are the United States with 8106(67.41%), United Kingdom with 934(7.77%), India with 652(5.42%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Support Services
Customer Engagement
Knowledge Management
Customer Experience
Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-engagement category are Intercom, LiveChat, Zoho SalesIQ. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs LiveChat Salesforce Service Cloud vs Zoho SalesIQ.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-engagement?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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