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Salesforce Commerce Cloud

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Salesforce Commerce Cloud is a cloud-based service for unifying the way businesses engage with customers over any channel or device.

Customer Engagement
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Market Share of Salesforce Commerce Cloud

Current Customer(s)

12407

Market Share (Est.)

1.32%

Ranking

#11

Top Competitors and Alternatives of Salesforce Commerce Cloud

The top three of Salesforce Commerce Cloud’s competitors in the Customer Engagement category are CINNOX with 56.57%, Intercom with 14.35%, LiveChat with 3.52% market share.

TechnologyDomainsMarket Share (Est.)Versus page
CINNOX53187156.57%Salesforce Commerce Cloud vs CINNOX
Intercom13493414.35%Salesforce Commerce Cloud vs Intercom
LiveChat330653.52%Salesforce Commerce Cloud vs LiveChat
Zoho SalesIQ326543.47%Salesforce Commerce Cloud vs Zoho SalesIQ
Yotpo235182.50%Salesforce Commerce Cloud vs Yotpo
Zoho CRM196812.09%Salesforce Commerce Cloud vs Zoho CRM
Pendo169881.81%Salesforce Commerce Cloud vs Pendo
Smile.io for Shopify161831.72%Salesforce Commerce Cloud vs Smile.io for Shopify
Pipedrive142481.52%Salesforce Commerce Cloud vs Pipedrive
Sumo138401.47%Salesforce Commerce Cloud vs Sumo
Salesforce Service Cloud87670.93%Salesforce Commerce Cloud vs Salesforce Service Cloud
Feefo58680.62%Salesforce Commerce Cloud vs Feefo
WalkMe55800.59%Salesforce Commerce Cloud vs WalkMe
Zoho Desk52720.56%Salesforce Commerce Cloud vs Zoho Desk
LivePerson41910.45%Salesforce Commerce Cloud vs LivePerson
UserVoice36450.39%Salesforce Commerce Cloud vs UserVoice
Salesforce Engage28670.30%Salesforce Commerce Cloud vs Salesforce Engage
Genesys PureCloud27940.30%Salesforce Commerce Cloud vs Genesys PureCloud
Five927150.29%Salesforce Commerce Cloud vs Five9
Higher Logic25930.28%Salesforce Commerce Cloud vs Higher Logic
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Commerce Cloud

The top three of Salesforce Commerce Cloud’s competitors in the Customer Engagement category are CINNOX with 56.57%, Intercom with 14.35%, LiveChat with 3.52% market share.

Salesforce Commerce Cloud vs CINNOX

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Salesforce Commerce Cloud vs Intercom

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Salesforce Commerce Cloud vs LiveChat

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Salesforce Commerce Cloud vs Zoho SalesIQ

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Salesforce Commerce Cloud vs Yotpo

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Salesforce Commerce Cloud vs Zoho CRM

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Salesforce Commerce Cloud vs Pendo

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Salesforce Commerce Cloud vs Smile.io for Shopify

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Customers of Salesforce Commerce Cloud

Around the world in 2025, over 12405 companies have started using Salesforce Commerce Cloud as Customer Engagement tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Deloitte Digital10,000+New York CityNew YorkUnited States
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Ferrari10,000+MaranelloEmilia-RomagnaItaly
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Costa Coffee10,000+DunstableEnglandUnited Kingdom
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Currys10,000+LondonEnglandUnited Kingdom
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Hallmark Cards, Inc.10,000+Kansas CityMissouriUnited States
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Teradata10,000+San DiegoCaliforniaUnited States
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Deluxe Corporation10,000+McKinneyTexasUnited States
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Panasonic10,000+KadomaOsakaJapan
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Gymboree10,000+San FranciscoCaliforniaUnited States
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Lululemon Athletica10,000+VancouverBritish ColumbiaCanada
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Salesforce Commerce Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Commerce Cloud for Customer Engagement are Accessories (280), Footwear (178), Retail (167).

Customers

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Salesforce Commerce Cloud Customers by Employee Size

The majority of Salesforce Commerce Cloud's customers for the customer-engagement category fall in the company size of 0 - 9 employees (4236 companies), 20 - 49 employees (2378 companies), 10 - 19 employees (1420 companies).

Employee Size

Salesforce Commerce Cloud Customers by Geography

The top three geographies of Salesforce Commerce Cloud for customer-engagement are the United States with 5652(56.75%), United Kingdom with 867(8.70%), Germany with 718(7.21%) customers respectively.

Customers

Employees of Salesforce Commerce Cloud

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Also see other Products/Services by Salesforce Commerce Cloud in:

Customer Engagement
Ecommerce Platform

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Commerce Cloud competitors?

Salesforce Commerce Cloud’s Top competitors in the customer-engagement category are CINNOX, Intercom, LiveChat. You can view a full list of Salesforce Commerce Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Commerce Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Commerce Cloud and its feature with top competitors here : Salesforce Commerce Cloud vs CINNOX Salesforce Commerce Cloud vs Intercom Salesforce Commerce Cloud vs LiveChat.

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What is Salesforce Commerce Cloud customer distribution based on company size?

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What is Salesforce Commerce Cloud market share in the customer-engagement?

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What are the top countries that use Salesforce Commerce Cloud?

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What are the top industries that use Salesforce Commerce Cloud?

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