Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.
Current Customer(s)
Market Share (Est.)
Ranking
The top three of Genesys PureCloud’s competitors in the Customer Engagement category are CINNOX with 56.57%, Intercom with 14.35%, LiveChat with 3.52% market share.
Popular Comparisons
The top three of Genesys PureCloud’s competitors in the Customer Engagement category are CINNOX with 56.57%, Intercom with 14.35%, LiveChat with 3.52% market share.
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Around the world in 2025, over 2794 companies have started using Genesys PureCloud as Customer Engagement tool.
Customers | Employee Range | City | Region | Country | Social Links |
---|---|---|---|---|---|
Sogeti | 10,000+ | Issy-les-Moulineaux | Ile-de-France | France | |
Kennametal | 10,000+ | Pittsburgh | Pennsylvania | United States | |
Tech Mahindra | 10,000+ | Pune | Maharashtra | India | |
Advocate Health Care | 10,000+ | Downers Grove | Illinois | United States | |
The Coca‑Cola Company | 10,000+ | Atlanta | Georgia | United States | |
Sabre | 10,000+ | Southlake | Texas | United States | |
Virgin Media O2 | 10,000+ | London | England | United Kingdom | |
TIAA | 10,000+ | New York City | New York | United States | |
Sage | 10,000+ | Newcastle upon Tyne | England | United Kingdom | |
Samsung SDS | 10,000+ | Seoul | Seoul | Korea |
The top three products and services offering customers that use Genesys PureCloud for Customer Engagement are Insurance (72), Financial Services (54), Cloud Services (52).
Customers
The majority of Genesys PureCloud's customers for the customer-engagement category fall in the company size of 100 - 249 employees (464 companies), 1,000 - 4,999 employees (374 companies), 20 - 49 employees (338 companies).
Employee Size
The top three geographies of Genesys PureCloud for customer-engagement are the United States with 1167(51.03%), Australia with 358(15.65%), United Kingdom with 352(15.39%) customers respectively.
Customers
Find answers to the most often asked questions by users.
Who are the top Genesys PureCloud competitors?
Genesys PureCloud’s Top competitors in the customer-engagement category are CINNOX, Intercom, LiveChat. You can view a full list of Genesys PureCloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureCloud and 40,000 other technologies on the internet. You can also compare Genesys PureCloud and its feature with top competitors here : Genesys PureCloud vs CINNOX Genesys PureCloud vs Intercom Genesys PureCloud vs LiveChat.
What is Genesys PureCloud customer distribution based on company size?
What is Genesys PureCloud market share in the customer-engagement?
What are the top countries that use Genesys PureCloud?
What are the top industries that use Genesys PureCloud?
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