SmileBack
SmileBack is a customer satisfaction tool specifically for MSPs using ConnectWise or Zendesk.
Market Share of SmileBack
Current Customer(s)
21
Market Share (Est.)
0.00%
Ranking
#137
Top Competitors and Alternatives of SmileBack
The top three of SmileBack’s competitors in the Customer Engagement category are Intercom with 30.42%, Brevo with 8.60%, Zoho SalesIQ with 6.68% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Intercom | 152611 | 30.42% | SmileBack vs Intercom |
| Brevo | 43132 | 8.60% | SmileBack vs Brevo |
| Zoho SalesIQ | 33498 | 6.68% | SmileBack vs Zoho SalesIQ |
| LiveChat | 32414 | 6.46% | SmileBack vs LiveChat |
| Zoho CRM | 25175 | 5.02% | SmileBack vs Zoho CRM |
| Yotpo | 22814 | 4.55% | SmileBack vs Yotpo |
| Pipedrive | 18718 | 3.73% | SmileBack vs Pipedrive |
| Pendo | 18323 | 3.65% | SmileBack vs Pendo |
| Smile.io for Shopify | 15629 | 3.12% | SmileBack vs Smile.io for Shopify |
| Sumo | 14913 | 2.97% | SmileBack vs Sumo |
| Salesforce Commerce Cloud | 13013 | 2.59% | SmileBack vs Salesforce Commerce Cloud |
| Salesforce Service Cloud | 12924 | 2.58% | SmileBack vs Salesforce Service Cloud |
| Zoho Desk | 6208 | 1.24% | SmileBack vs Zoho Desk |
| Salesforce Engage | 6204 | 1.24% | SmileBack vs Salesforce Engage |
| Feefo | 5882 | 1.17% | SmileBack vs Feefo |
| SendX | 5242 | 1.05% | SmileBack vs SendX |
| LivePerson | 4306 | 0.86% | SmileBack vs LivePerson |
| UserVoice | 3794 | 0.76% | SmileBack vs UserVoice |
| Skeepers | 3662 | 0.73% | SmileBack vs Skeepers |
| Genesys PureCloud | 3658 | 0.73% | SmileBack vs Genesys PureCloud |
Popular Comparisons
Top Competitors and Alternatives of SmileBack
The top three of SmileBack’s competitors in the Customer Engagement category are Intercom with 30.42%, Brevo with 8.60%, Zoho SalesIQ with 6.68% market share.
SmileBack vs Intercom
SmileBack vs Brevo
SmileBack vs Zoho SalesIQ
SmileBack vs LiveChat
SmileBack vs Zoho CRM
SmileBack vs Yotpo
SmileBack vs Pipedrive
SmileBack vs Pendo
Customers of SmileBack
Around the world in 2025, over 21 companies have started using SmileBack as Customer Engagement tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Sage | 10,000+ | Newcastle upon Tyne | England | United Kingdom |     |
| Marco Technologies | 1,000 - 4,999 | Saint Cloud | Minnesota | United States | |
| ConnectWise | 1,000 - 4,999 | Tampa | Florida | United States | |
| Supra ITS | 250 - 499 | Mississauga | Ontario | Canada | |
| UDT | 250 - 499 | Miramar | Florida | United States | |
| General Informatics | 100 - 249 | Baton Rouge | Louisiana | United States | |
| Idealogical | 100 - 249 | Markham | Ontario | Canada | |
| Managed Solution | 50 - 99 | San Diego | California | United States | |
| AVIT | 50 - 99 | Tampa | Florida | United States | |
| Network Builders | 20 - 49 | Modesto | California | United States | |
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SmileBack Customers by Products and Services
The top three products and services offering customers that use SmileBack for Customer Engagement are Disaster Recovery (6), Cloud Computing (4), It Consulting (4).
Customers
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SmileBack Customers by Employee Size
The majority of SmileBack's customers for the customer-engagement category fall in the company size of 20 - 49 employees (6 companies), 0 - 9 employees (5 companies), 100 - 249 employees (3 companies).
Employee Size
SmileBack Customers by Geography
The top three geographies of SmileBack for customer-engagement are the United States with 15(71.43%), Canada with 2(9.52%), Australia with 2(9.52%) customers respectively.
Customers
Employees of SmileBack
Also see other Products/Services by SmileBack in:
FAQ
Find answers to the most often asked questions by users.
Who are the top SmileBack competitors?
SmileBack’s Top competitors in the customer-engagement category are Intercom, Brevo, Zoho SalesIQ. You can view a full list of SmileBack competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of SmileBack and 40,000 other technologies on the internet. You can also compare SmileBack and its feature with top competitors here : SmileBack vs Intercom SmileBack vs Brevo SmileBack vs Zoho SalesIQ.
What is SmileBack customer distribution based on company size?
What is SmileBack market share in the customer-engagement?
What are the top countries that use SmileBack?
What are the top industries that use SmileBack?
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