SmileBack
SmileBack is a customer satisfaction tool specifically for MSPs using ConnectWise or Zendesk.
Market Share of SmileBack
Current Customer(s)
49
Market Share (Est.)
0.01%
Ranking
#126
Top Competitors and Alternatives of SmileBack
The top three of SmileBack’s competitors in the Customer Engagement category are Intercom with 28.69%, Brevo with 9.11%, Zoho CRM with 5.63% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Intercom | 161360 | 28.69% | SmileBack vs Intercom |
| Brevo | 51242 | 9.11% | SmileBack vs Brevo |
| Zoho CRM | 31668 | 5.63% | SmileBack vs Zoho CRM |
| Zoho SalesIQ | 30554 | 5.43% | SmileBack vs Zoho SalesIQ |
| LiveChat | 29449 | 5.24% | SmileBack vs LiveChat |
| Pendo | 25756 | 4.58% | SmileBack vs Pendo |
| Pipedrive | 22473 | 4.00% | SmileBack vs Pipedrive |
| Yotpo | 21154 | 3.76% | SmileBack vs Yotpo |
| Salesforce Service Cloud | 15895 | 2.83% | SmileBack vs Salesforce Service Cloud |
| Sumo | 15748 | 2.80% | SmileBack vs Sumo |
| Salesforce Commerce Cloud | 14281 | 2.54% | SmileBack vs Salesforce Commerce Cloud |
| Smile.io for Shopify | 13563 | 2.41% | SmileBack vs Smile.io for Shopify |
| Salesforce Engage | 12824 | 2.28% | SmileBack vs Salesforce Engage |
| Genesys PureCloud | 10554 | 1.88% | SmileBack vs Genesys PureCloud |
| WalkMe | 8660 | 1.54% | SmileBack vs WalkMe |
| Zoho Desk | 7296 | 1.30% | SmileBack vs Zoho Desk |
| Feefo | 5773 | 1.03% | SmileBack vs Feefo |
| Survicate | 5406 | 0.96% | SmileBack vs Survicate |
| SendX | 5196 | 0.92% | SmileBack vs SendX |
| Five9 | 4952 | 0.88% | SmileBack vs Five9 |
Popular Comparisons
Top Competitors and Alternatives of SmileBack
The top three of SmileBack’s competitors in the Customer Engagement category are Intercom with 28.69%, Brevo with 9.11%, Zoho CRM with 5.63% market share.
SmileBack vs Intercom
SmileBack vs Brevo
SmileBack vs Zoho CRM
SmileBack vs Zoho SalesIQ
SmileBack vs LiveChat
SmileBack vs Pendo
SmileBack vs Pipedrive
SmileBack vs Yotpo
Customers of SmileBack
Around the world in 2026, over 49 companies have started using SmileBack as Customer Engagement tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Sage | 10,000+ | Newcastle upon Tyne | England | United Kingdom |     |
| ConnectWise | 1,000 - 4,999 | Tampa | Florida | United States | |
| PAL Aerospace | 1,000 - 4,999 | St. John's | Newfoundland and Labrador | Canada | |
| Marco Technologies | 1,000 - 4,999 | Saint Cloud | Minnesota | United States | |
| Thrive Operations, LLC | 1,000 - 4,999 | Foxborough | Massachusetts | United States | |
| IT Solutions | 500 - 999 | Fort Washington | Pennsylvania | United States | |
| VC3 | 500 - 999 | Columbia | South Carolina | United States | |
| Netsurit | 250 - 499 | New York City | New York | United States | |
| Harbor IT | 250 - 499 | San Jose | California | United States | |
| DAS Health | 250 - 499 | Tampa | Florida | United States | |
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SmileBack Customers by Products and Services
The top three products and services offering customers that use SmileBack for Customer Engagement are Managed Services (12), Disaster Recovery (8), Cloud Computing (7).
Customers
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SmileBack Customers by Employee Size
The majority of SmileBack's customers for the customer-engagement category fall in the company size of 20 - 49 employees (15 companies), 100 - 249 employees (10 companies), 0 - 9 employees (7 companies).
Employee Size
SmileBack Customers by Geography
The top three geographies of SmileBack for customer-engagement are the United States with 40(81.63%), Canada with 4(8.16%), United Kingdom with 2(4.08%) customers respectively.
Customers
Employees of SmileBack
Also see other Products/Services by SmileBack in:
FAQ
Find answers to the most often asked questions by users.
Who are the top SmileBack competitors?
SmileBack’s Top competitors in the customer-engagement category are Intercom, Brevo, Zoho CRM. You can view a full list of SmileBack competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of SmileBack and 40,000 other technologies on the internet. You can also compare SmileBack and its feature with top competitors here : SmileBack vs Intercom SmileBack vs Brevo SmileBack vs Zoho CRM.
What is SmileBack customer distribution based on company size?
What is SmileBack market share in the customer-engagement?
What are the top countries that use SmileBack?
What are the top industries that use SmileBack?
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