Question 1

What are the different markets in which
        Salesforce Service Cloud and
        SmileBack compete against each other?

Accepted Answer

Salesforce Service Cloud and
        SmileBack compete against each other in
        the Customer Engagement, Contact Center, Customer Experience, Customer Support Services, Instant Messaging And Chat.

Question 2

How does the market share of
        Salesforce Service Cloud
        and SmileBack compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Salesforce Service Cloud has a
        1.99%
        market share in comparison to
        SmileBack’s
        0.00%.
        Since it has a better market share coverage,
        Salesforce Service Cloud holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        SmileBack holds the
        144th spot.

Question 3

How many customers are acquired by
        Salesforce Service Cloud and
        SmileBack in the
        Customer Engagement segment?

Accepted Answer

Salesforce Service Cloud has
        10,613 customers and
        SmileBack has
        23 customers in the
        Customer Engagement
        segment. Salesforce Service Cloud has
        10590 more customers than
        SmileBack in this category.

Question 4

What are the countries in which
        Salesforce Service Cloud and
        SmileBack has more customers?

Accepted Answer

Salesforce Service Cloud has more customers in United States, United Kingdom and India.
SmileBack has more customers in United States, Canada and Australia.

Salesforce Service Cloud Vs SmileBack : In-Depth Comparison

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Comparing the customer bases of Salesforce Service Cloud and SmileBack

Comparing the market share of Salesforce Service Cloud and SmileBack

Compare Salesforce Service Cloud vs SmileBack customers by geography

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