Question 1

What are the different markets in which
        Intercom and
        SmileBack compete against each other?

Accepted Answer

Intercom and
        SmileBack compete against each other in
        the Customer Engagement, Communication, Customer Experience, Instant Messaging And Chat, Live Chat.

Question 2

How does the market share of
        Intercom
        and SmileBack compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Intercom has a
        30.92%
        market share in comparison to
        SmileBack’s
        0.00%.
        Since it has a better market share coverage,
        Intercom holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        SmileBack holds the
        136th spot.

Question 3

How many customers are acquired by
        Intercom and
        SmileBack in the
        Customer Engagement segment?

Accepted Answer

Intercom has
        165,242 customers and
        SmileBack has
        20 customers in the
        Customer Engagement
        segment. Intercom has
        165222 more customers than
        SmileBack in this category.

Question 4

What are the countries in which
        Intercom and
        SmileBack has more customers?

Accepted Answer

Intercom has more customers in United States, United Kingdom and France.
SmileBack has more customers in United States, Canada and Australia.

Intercom Vs SmileBack : In-Depth Comparison

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Comparing the customer bases of Intercom and SmileBack

Comparing the market share of Intercom and SmileBack

Compare Intercom vs SmileBack customers by geography

Customer Movements for this month

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