Question 1

What are the different markets in which
        Zoho Desk and
        SmileBack compete against each other?

Accepted Answer

Zoho Desk and
        SmileBack compete against each other in
        the Customer Engagement, Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Zoho Desk
        and SmileBack compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Zoho Desk has a
        1.13%
        market share in comparison to
        SmileBack’s
        0.00%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        16th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        SmileBack holds the
        144th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        SmileBack in the
        Customer Engagement segment?

Accepted Answer

Zoho Desk has
        6,016 customers and
        SmileBack has
        23 customers in the
        Customer Engagement
        segment. Zoho Desk has
        5993 more customers than
        SmileBack in this category.

Question 4

What are the countries in which
        Zoho Desk and
        SmileBack has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Canada.
SmileBack has more customers in United States, Canada and Australia.

Zoho Desk Vs SmileBack : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and SmileBack

Comparing the market share of Zoho Desk and SmileBack

Compare Zoho Desk vs SmileBack customers by geography

Customer Movements for this month

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