Self Service Support

Gain market share and customer base information about the top Self Service Support software. Check out our list of Self Service Support Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

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Categories related to Self Service Support

Top 5 Self Service Support technologies in 2023

Over 9,565 companies are using Self Service Support tools. ServiceNow Service Catalog with 17.51% market share (1,675 customers), Adobe RoboHelp with 15.77% market share (1,508 customers), Microsoft Dynamics 365 for Customer Service with 11.24% market share (1,075 customers),

Self Service Support Customers by Employee Size

The majority of Self Service Support category falls in the company size of 0 - 9 employees (1,774 companies), 10,000+ employees (1,674 companies), 20 - 49 employees (1,664 companies).

Self Service Support Customers by Geography

Companies using Self Service Support technology software are majorly from the United States with 6,971 (70.96%), United Kingdom with 677 (6.89%), Germany with 452 (4.60%) customers respectively.

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Self Service Support Customers by Industry

Top industries that use Self Service Support for Technology (3,177), Professional Services (2,483), Financial Services (798).

Market Share for Top Self Service Support Technologies

Analyze the market share of popular Self Service Support technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 ServiceNow Service Catalog 1675 17.51 (%)
2 Adobe RoboHelp 1508 15.77 (%)
3 Microsoft Dynamics 365 for Customer Service 1075 11.24 (%)
4 Solvvy 942 9.85 (%)
5 HelpDocs 889 9.29 (%)
6 Oracle Knowledge Management 832 8.70 (%)
7 Salesforce Desk.com 585 6.12 (%)
8 Inbenta Natural Language Search 457 4.78 (%)
9 HelpSite 210 2.20 (%)
10 phpMyFAQ 201 2.10 (%)
11 KronoDesk 157 1.64 (%)
12 HelpSpot 148 1.55 (%)
13 Synthetix 141 1.47 (%)
14 Magentrix 130 1.36 (%)
15 Do You Dream Up 109 1.14 (%)
16 Support.com Cloud 85 0.89 (%)
17 Aspect Self Service 68 0.71 (%)
18 ScreenSteps 54 0.56 (%)
19 Talkus 45 0.47 (%)
20 Relay Network 43 0.45 (%)
21 Helpy 35 0.37 (%)
22 HelpCenter.io 32 0.33 (%)
23 Apervita 28 0.29 (%)
24 PortalGuard 25 0.26 (%)
25 Magentrix PRM 21 0.22 (%)
26 Snappy Helpdesk 15 0.16 (%)
27 NABD System 11 0.12 (%)
28 Gluru AI 11 0.12 (%)
29 UserCare 8 0.08 (%)
30 iService 7 0.07 (%)
31 Boostopia 6 0.06 (%)
32 Eptica 6 0.06 (%)
33 iDAvatars 4 0.04 (%)
34 Support.com Nexus 2 0.02 (%)
Technology Market share
ServiceNow Service Catalog 17.51 (%)
Adobe RoboHelp 15.77 (%)
Microsoft Dynamics 365 for Customer Service 11.24 (%)
Solvvy 9.85 (%)
HelpDocs 9.29 (%)
Oracle Knowledge Management 8.70 (%)
Salesforce Desk.com 6.12 (%)
Inbenta Natural Language Search 4.78 (%)
HelpSite 2.20 (%)
phpMyFAQ 2.10 (%)
KronoDesk 1.64 (%)
HelpSpot 1.55 (%)
Synthetix 1.47 (%)
Magentrix 1.36 (%)
Do You Dream Up 1.14 (%)
Support.com Cloud 0.89 (%)
Aspect Self Service 0.71 (%)
ScreenSteps 0.56 (%)
Talkus 0.47 (%)
Relay Network 0.45 (%)
Helpy 0.37 (%)
HelpCenter.io 0.33 (%)
Apervita 0.29 (%)
PortalGuard 0.26 (%)
Magentrix PRM 0.22 (%)
Snappy Helpdesk 0.16 (%)
NABD System 0.12 (%)
Gluru AI 0.12 (%)
UserCare 0.08 (%)
iService 0.07 (%)
Boostopia 0.06 (%)
Eptica 0.06 (%)
iDAvatars 0.04 (%)
Support.com Nexus 0.02 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Self Service Support software market leaders?

Top leaders in the category for Self Service Support software are ServiceNow Service Catalog, Adobe RoboHelp, Microsoft Dynamics 365 for Customer Service. Here, you can view a full list of Self Service Support tools in the market.

How many companies use Self Service Support software these days?

Around the world in 2023, over 10,918 companies are currently using one or more Self Service Support software. Out of these, there are 6,971 companies using Self Service Support tools that are originally from the United States .

Which company has the most significant market share in the Self Service Support software space?

The top few companies that have the most significant market share in the Self Service Support space are ServiceNow Service Catalog with 17.51 % of market share, and Adobe RoboHelp with 15.77 % of market share and Microsoft Dynamics 365 for Customer Service with 11.24 % of market share . Check for other Self Service Support technologies market share here.

What are the top industries that usually use Self Service Support softwares?

The top industries that use Self Service Support software are Technology (3,177) , Professional Services (2,483) , Financial Services (798) .

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