Self Service Support

Gain market share and customer base information about the top Self Service Support software. Check out our list of Self Service Support Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

32

Technologies Tracked

10379

Companies Tracked

Categories related to Self Service Support

Live Chat
Customer Experience
Forms And Surveys
Membership Management
Contact Center

Top 5 Self Service Support technologies in 2024

Over 10379 companies are using Self Service Support tools. ServiceNow Service Catalog with 20.21% market share (2098 customers), Microsoft Dynamics 365 for Customer Service with 19.02% market share (1974 customers), Adobe RoboHelp with 16.01% market share (1662 customers).

Technology

Market Share (Est.)

Customers

  • ServiceNow Service Catalog

    20.21%

    2098

  • Microsoft Dynamics 365 for Customer Service

    19.02%

    1974

  • Adobe RoboHelp

    16.01%

    1662

  • Solvvy

    10.75%

    1116

  • Oracle Knowledge Management

    8.58%

    890

  • Others

    25.43%

    2639

  • Self Service Support Customers by Employee Size

    The majority of Self Service Support category falls in the company size of 20 - 49 employees (1520 companies), 10,000+ employees (1497 companies), 1,000 - 4,999 employees (1446 companies).

    Employee Size

    Self Service Support Customers by Geography

    Companies using Self Service Support technology software are majorly from the United States with 5573 (62.26%), United Kingdom with 846 (9.45%), Germany with 611 (6.83%) customers respectively.

    Customers

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    Self Service Support Customers by Industry

    Top industries that use Self Service Support for Consulting (314), Cloud Services (289), Digital Transformation (279).

    Customers

    Market Share for Top Self Service Support Technologies

    Analyze the market share of popular Self Service Support technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1ServiceNow Service Catalog209820.21
    2Microsoft Dynamics 365 for Customer Service197419.02
    3Adobe RoboHelp166216.01
    4Solvvy111610.75
    5Oracle Knowledge Management8908.58
    6HelpSite8257.95
    7Salesforce Desk.com6676.43
    8phpMyFAQ2011.94
    9Do You Dream Up1771.71
    10Synthetix1501.45
    11HelpSpot1051.01
    12Support.com Cloud960.92
    13Aspect Self Service840.81
    14Helpy550.53
    15Magentrix480.46
    16ScreenSteps440.42
    17Talkus340.33
    18Relay Network240.23
    19Magentrix PRM220.21
    20Snappy Helpdesk190.18
    21HelpDocs170.16
    22Gluru AI100.10
    23NABD System90.09
    24UserCare90.09
    25iService90.09
    26Boostopia80.08
    27PortalGuard70.07
    28Eptica70.07
    29Inbenta Natural Language Search40.04
    30iDAvatars40.04
    31KronoDesk20.02
    32HelpCenter.io20.02

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Self Service Support software market leaders?

    Top leaders in the category for Self Service Support software are ServiceNow Service Catalog, Microsoft Dynamics 365 for Customer Service, Adobe RoboHelp. Here, you can view a full list of Self Service Support tools in the market.

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    How many companies use Self Service Support software these days?

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    Which company has the most significant market share in the Self Service Support software space?

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    What are the top industries that usually use Self Service Support softwares?

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    Popular Comparisons

    ServiceNow Service Catalog vs Microsoft Dynamics 365 for Customer Service

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