Self Service Support

Gain market share and customer base information about the top Self Service Support software. Check out our list of Self Service Support Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

9565

Companies

Movements

Categories related to Self Service Support

Top 5 Self Service Support technologies in 2023

Over 9,565 companies are using Self Service Support tools. ServiceNow Service Catalog with 17.51% market share (1,675 customers), Adobe RoboHelp with 15.77% market share (1,508 customers), Microsoft Dynamics 365 for Customer Service with 11.24% market share (1,075 customers),

ServiceNow Service Catalog

17.51 %

Market Share

1675

Customers
Adobe RoboHelp

15.77 %

Market Share

1508

Customers
Microsoft Dynamics 365 for Customer Service

11.24 %

Market Share

1075

Customers
Solvvy

9.85 %

Market Share

942

Customers
HelpDocs

9.29 %

Market Share

889

Customers
Others

36.34 %

Market Share

3476

Customers

Self Service Support Customers by Employee Size

The majority of Self Service Support category falls in the company size of 0 - 9 employees (1,774 companies), 10,000+ employees (1,674 companies), 20 - 49 employees (1,664 companies).

Self Service Support Customers by Geography

Companies using Self Service Support technology software are majorly from the United States with 6,971 (70.96%), United Kingdom with 677 (6.89%), Germany with 452 (4.60%) customers respectively.

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Self Service Support Customers by Industry

Top industries that use Self Service Support for Technology (3,177), Professional Services (2,483), Financial Services (798).

Market Share for Top Self Service Support Technologies

Analyze the market share of popular Self Service Support technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	ServiceNow Service Catalog	1675	17.51 (%)
2	Adobe RoboHelp	1508	15.77 (%)
3	Microsoft Dynamics 365 for Customer Service	1075	11.24 (%)
4	Solvvy	942	9.85 (%)
5	HelpDocs	889	9.29 (%)
6	Oracle Knowledge Management	832	8.70 (%)
7	Salesforce Desk.com	585	6.12 (%)
8	Inbenta Natural Language Search	457	4.78 (%)
9	HelpSite	210	2.20 (%)
10	phpMyFAQ	201	2.10 (%)
11	KronoDesk	157	1.64 (%)
12	HelpSpot	148	1.55 (%)
13	Synthetix	141	1.47 (%)
14	Magentrix	130	1.36 (%)
15	Do You Dream Up	109	1.14 (%)
16	Support.com Cloud	85	0.89 (%)
17	Aspect Self Service	68	0.71 (%)
18	ScreenSteps	54	0.56 (%)
19	Talkus	45	0.47 (%)
20	Relay Network	43	0.45 (%)
21	Helpy	35	0.37 (%)
22	HelpCenter.io	32	0.33 (%)
23	Apervita	28	0.29 (%)
24	PortalGuard	25	0.26 (%)
25	Magentrix PRM	21	0.22 (%)
26	Snappy Helpdesk	15	0.16 (%)
27	NABD System	11	0.12 (%)
28	Gluru AI	11	0.12 (%)
29	UserCare	8	0.08 (%)
30	iService	7	0.07 (%)
31	Boostopia	6	0.06 (%)
32	Eptica	6	0.06 (%)
33	iDAvatars	4	0.04 (%)
34	Support.com Nexus	2	0.02 (%)

Technology	Market share
ServiceNow Service Catalog	17.51 (%)
Adobe RoboHelp	15.77 (%)
Microsoft Dynamics 365 for Customer Service	11.24 (%)
Solvvy	9.85 (%)
HelpDocs	9.29 (%)
Oracle Knowledge Management	8.70 (%)
Salesforce Desk.com	6.12 (%)
Inbenta Natural Language Search	4.78 (%)
HelpSite	2.20 (%)
phpMyFAQ	2.10 (%)
KronoDesk	1.64 (%)
HelpSpot	1.55 (%)
Synthetix	1.47 (%)
Magentrix	1.36 (%)
Do You Dream Up	1.14 (%)
Support.com Cloud	0.89 (%)
Aspect Self Service	0.71 (%)
ScreenSteps	0.56 (%)
Talkus	0.47 (%)
Relay Network	0.45 (%)
Helpy	0.37 (%)
HelpCenter.io	0.33 (%)
Apervita	0.29 (%)
PortalGuard	0.26 (%)
Magentrix PRM	0.22 (%)
Snappy Helpdesk	0.16 (%)
NABD System	0.12 (%)
Gluru AI	0.12 (%)
UserCare	0.08 (%)
iService	0.07 (%)
Boostopia	0.06 (%)
Eptica	0.06 (%)
iDAvatars	0.04 (%)
Support.com Nexus	0.02 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Self Service Support software market leaders?

Top leaders in the category for Self Service Support software are ServiceNow Service Catalog, Adobe RoboHelp, Microsoft Dynamics 365 for Customer Service. Here, you can view a full list of Self Service Support tools in the market.

How many companies use Self Service Support software these days?

Around the world in 2023, over 10,918 companies are currently using one or more Self Service Support software. Out of these, there are 6,971 companies using Self Service Support tools that are originally from the United States .

Which company has the most significant market share in the Self Service Support software space?

The top few companies that have the most significant market share in the Self Service Support space are ServiceNow Service Catalog with 17.51 % of market share, and Adobe RoboHelp with 15.77 % of market share and Microsoft Dynamics 365 for Customer Service with 11.24 % of market share . Check for other Self Service Support technologies market share here.