Self Service Support
Gain market share and customer base information about the top Self Service Support software. Check out our list of Self Service Support Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.
30
Technologies Tracked
6166
Companies Tracked
Categories related to Self Service Support
Top 5 Self Service Support technologies in 2025
Over 6166 companies are using Self Service Support tools. ServiceNow Service Catalog with 21.33% market share (1315 customers), Microsoft Dynamics 365 for Customer Service with 18.89% market share (1165 customers), Adobe RoboHelp with 16.30% market share (1005 customers).
Technology
Market Share (Est.)
Customers
21.33%
1315
18.89%
1165
16.30%
1005
11.82%
729
9.75%
601
Others
21.91%
1351
Self Service Support Customers by Employee Size
The majority of Self Service Support category falls in the company size of 10,000+ employees (1255 companies), 1,000 - 4,999 employees (869 companies), 100 - 249 employees (840 companies).
Employee Size
Self Service Support Customers by Geography
Companies using Self Service Support technology software are majorly from the United States with 3339 (62.49%), United Kingdom with 548 (10.26%), Germany with 305 (5.71%) customers respectively.
Customers
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Self Service Support Customers by Industry
Top industries that use Self Service Support for Cloud Services (207), Consulting (196), Cybersecurity (183).
Customers
Market Share for Top Self Service Support Technologies
Analyze the market share of popular Self Service Support technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more
Ranking | Technology | Customers | Market share(Est.)(%) |
|---|---|---|---|
| 1 | ServiceNow Service Catalog | 1315 | 21.33 |
| 2 | Microsoft Dynamics 365 for Customer Service | 1165 | 18.89 |
| 3 | Adobe RoboHelp | 1005 | 16.30 |
| 4 | HelpSite | 729 | 11.82 |
| 5 | Oracle Knowledge Management | 601 | 9.75 |
| 6 | Salesforce Desk.com | 430 | 6.97 |
| 7 | Solvvy | 199 | 3.23 |
| 8 | Synthetix | 165 | 2.68 |
| 9 | Support.com Cloud | 107 | 1.74 |
| 10 | HelpSpot | 67 | 1.09 |
| 11 | Do You Dream Up | 65 | 1.05 |
| 12 | Aspect Self Service | 52 | 0.84 |
| 13 | Magentrix | 42 | 0.68 |
| 14 | Helpy | 41 | 0.66 |
| 15 | ScreenSteps | 34 | 0.55 |
| 16 | Talkus | 25 | 0.41 |
| 17 | Snappy Helpdesk | 17 | 0.28 |
| 18 | Magentrix PRM | 15 | 0.24 |
| 19 | Gluru AI | 13 | 0.21 |
| 20 | HelpDocs | 11 | 0.18 |
| 21 | NABD System | 11 | 0.18 |
| 22 | iDAvatars | 10 | 0.16 |
| 23 | iService | 9 | 0.15 |
| 24 | PortalGuard | 8 | 0.13 |
| 25 | Eptica | 8 | 0.13 |
| 26 | Boostopia | 7 | 0.11 |
| 27 | UserCare | 6 | 0.10 |
| 28 | Inbenta Natural Language Search | 4 | 0.06 |
| 29 | phpMyFAQ | 3 | 0.05 |
| 30 | HelpCenter.io | 2 | 0.03 |
FAQ
Find answers to the most often asked questions by users.
Who are the top Self Service Support software market leaders?
Top leaders in the category for Self Service Support software are ServiceNow Service Catalog, Microsoft Dynamics 365 for Customer Service, Adobe RoboHelp. Here, you can view a full list of Self Service Support tools in the market.
How many companies use Self Service Support software these days?
Which company has the most significant market share in the Self Service Support software space?
What are the top industries that usually use Self Service Support softwares?
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