Self Service Support

Gain market share and customer base information about the top Self Service Support software. Check out our list of Self Service Support Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

11745

Companies

Movements

Categories related to Self Service Support

Top 5 Self Service Support technologies in 2023

Over 11,745 companies are using Self Service Support tools. ServiceNow Service Catalog with 15.61% market share (1,833 customers), HelpDocs with 15.39% market share (1,808 customers), Adobe RoboHelp with 13.95% market share (1,639 customers),

ServiceNow Service Catalog

15.61 %

Market Share

1833

Customers
HelpDocs

15.39 %

Market Share

1808

Customers
Adobe RoboHelp

13.95 %

Market Share

1639

Customers
Microsoft Dynamics 365 for Customer Service

13.63 %

Market Share

1601

Customers
Solvvy

9.52 %

Market Share

1118

Customers
Others

31.89 %

Market Share

3746

Customers

Self Service Support Customers by Employee Size

The majority of Self Service Support category falls in the company size of 0 - 9 employees (1,774 companies), 10,000+ employees (1,674 companies), 20 - 49 employees (1,664 companies).

Self Service Support Customers by Geography

Companies using Self Service Support technology software are majorly from the United States with 6,971 (70.96%), United Kingdom with 677 (6.89%), Germany with 452 (4.60%) customers respectively.

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Self Service Support Customers by Industry

Top industries that use Self Service Support for Technology (3,177), Professional Services (2,483), Financial Services (798).

Market Share for Top Self Service Support Technologies

Analyze the market share of popular Self Service Support technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	ServiceNow Service Catalog	1833	15.61 (%)
2	HelpDocs	1808	15.39 (%)
3	Adobe RoboHelp	1639	13.95 (%)
4	Microsoft Dynamics 365 for Customer Service	1601	13.63 (%)
5	Solvvy	1118	9.52 (%)
6	Oracle Knowledge Management	875	7.45 (%)
7	Salesforce Desk.com	643	5.47 (%)
8	Inbenta Natural Language Search	513	4.37 (%)
9	HelpSite	249	2.12 (%)
10	phpMyFAQ	212	1.81 (%)
11	KronoDesk	180	1.53 (%)
12	HelpSpot	162	1.38 (%)
13	Synthetix	141	1.20 (%)
14	Magentrix	131	1.12 (%)
15	Do You Dream Up	126	1.07 (%)
16	Support.com Cloud	91	0.77 (%)
17	Aspect Self Service	71	0.60 (%)
18	ScreenSteps	56	0.48 (%)
19	Talkus	44	0.37 (%)
20	HelpCenter.io	36	0.31 (%)
21	Helpy	36	0.31 (%)
22	Relay Network	35	0.30 (%)
23	Apervita	26	0.22 (%)
24	PortalGuard	25	0.21 (%)
25	Magentrix PRM	22	0.19 (%)
26	NABD System	14	0.12 (%)
27	Snappy Helpdesk	14	0.12 (%)
28	Gluru AI	12	0.10 (%)
29	UserCare	8	0.07 (%)
30	Eptica	7	0.06 (%)
31	iService	6	0.05 (%)
32	Boostopia	5	0.04 (%)
33	iDAvatars	4	0.03 (%)
34	Support.com Nexus	2	0.02 (%)

Technology	Market share
ServiceNow Service Catalog	15.61 (%)
HelpDocs	15.39 (%)
Adobe RoboHelp	13.95 (%)
Microsoft Dynamics 365 for Customer Service	13.63 (%)
Solvvy	9.52 (%)
Oracle Knowledge Management	7.45 (%)
Salesforce Desk.com	5.47 (%)
Inbenta Natural Language Search	4.37 (%)
HelpSite	2.12 (%)
phpMyFAQ	1.81 (%)
KronoDesk	1.53 (%)
HelpSpot	1.38 (%)
Synthetix	1.20 (%)
Magentrix	1.12 (%)
Do You Dream Up	1.07 (%)
Support.com Cloud	0.77 (%)
Aspect Self Service	0.60 (%)
ScreenSteps	0.48 (%)
Talkus	0.37 (%)
HelpCenter.io	0.31 (%)
Helpy	0.31 (%)
Relay Network	0.30 (%)
Apervita	0.22 (%)
PortalGuard	0.21 (%)
Magentrix PRM	0.19 (%)
NABD System	0.12 (%)
Snappy Helpdesk	0.12 (%)
Gluru AI	0.10 (%)
UserCare	0.07 (%)
Eptica	0.06 (%)
iService	0.05 (%)
Boostopia	0.04 (%)
iDAvatars	0.03 (%)
Support.com Nexus	0.02 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Self Service Support software market leaders?

Top leaders in the category for Self Service Support software are ServiceNow Service Catalog, HelpDocs, Adobe RoboHelp. Here, you can view a full list of Self Service Support tools in the market.

How many companies use Self Service Support software these days?

Around the world in 2023, over 10,918 companies are currently using one or more Self Service Support software. Out of these, there are 6,971 companies using Self Service Support tools that are originally from the United States .

Which company has the most significant market share in the Self Service Support software space?

The top few companies that have the most significant market share in the Self Service Support space are ServiceNow Service Catalog with 15.61 % of market share, and HelpDocs with 15.39 % of market share and Adobe RoboHelp with 13.95 % of market share . Check for other Self Service Support technologies market share here.