Question 1

What are the different markets in which
        Adobe RoboHelp and
        HelpSite compete against each other?

Accepted Answer

Adobe RoboHelp and
        HelpSite compete against each other in
        the Self Service Support, Customer Support Services, Help Desk And Ticketing.

Question 2

How does the market share of
        Adobe RoboHelp
        and HelpSite compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        Adobe RoboHelp has a
        16.30%
        market share in comparison to
        HelpSite’s
        11.82%.
        Since it has a better market share coverage,
        Adobe RoboHelp holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        HelpSite holds the
        4th spot.

Question 3

How many customers are acquired by
        Adobe RoboHelp and
        HelpSite in the
        Self Service Support segment?

Accepted Answer

Adobe RoboHelp has
        1,005 customers and
        HelpSite has
        729 customers in the
        Self Service Support
        segment. Adobe RoboHelp has
        276 more customers than
        HelpSite in this category.

Question 4

What are the countries in which
        Adobe RoboHelp and
        HelpSite has more customers?

Accepted Answer

Adobe RoboHelp has more customers in United States, Germany and India.
HelpSite has more customers in United States, United Kingdom and Canada.

Adobe RoboHelp Vs HelpSite : In-Depth Comparison

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Comparing the customer bases of Adobe RoboHelp and HelpSite

Comparing the market share of Adobe RoboHelp and HelpSite

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