Microsoft Dynamics 365 for Customer Service
Microsoft Dynamics 365 for Customer Service provides a unified platform that makes information available across engagement so agents offer the consist...Read more
Market Share of Microsoft Dynamics 365 for Customer Service
Current Customer(s)
1369
Market Share (Est.)
21.61%
Ranking
#1
Top Competitors and Alternatives of Microsoft Dynamics 365 for Customer Service
The top three of Microsoft Dynamics 365 for Customer Service’s competitors in the Self Service Support category are ServiceNow Service Catalog with 19.73%, Adobe RoboHelp with 16.14%, HelpSite with 12.63% market share.
Popular Comparisons
Top Competitors and Alternatives of Microsoft Dynamics 365 for Customer Service
The top three of Microsoft Dynamics 365 for Customer Service’s competitors in the Self Service Support category are ServiceNow Service Catalog with 19.73%, Adobe RoboHelp with 16.14%, HelpSite with 12.63% market share.
Microsoft Dynamics 365 for Customer Service vs ServiceNow Service Catalog
Microsoft Dynamics 365 for Customer Service vs Adobe RoboHelp
Microsoft Dynamics 365 for Customer Service vs HelpSite
Microsoft Dynamics 365 for Customer Service vs Oracle Knowledge Management
Microsoft Dynamics 365 for Customer Service vs Salesforce Desk.com
Microsoft Dynamics 365 for Customer Service vs Solvvy
Microsoft Dynamics 365 for Customer Service vs Synthetix
Microsoft Dynamics 365 for Customer Service vs Support.com Cloud
Customers of Microsoft Dynamics 365 for Customer Service
Around the world in 2025, over 1346 companies have started using Microsoft Dynamics 365 for Customer Service as Self Service Support tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Sonova | 10,000+ | Stafa | Zurich | Switzerland |     |
| MSC | 10,000+ | Geneve | Geneva | Switzerland | |
| Avanade | 10,000+ | Seattle | Washington | United States | |
| CIBC | 10,000+ | Toronto | Ontario | Canada | |
| Ford Motor Company | 10,000+ | Dearborn | Michigan | United States | |
| Wipro | 10,000+ | Bengaluru | Karnataka | India | |
| Maricopa County | 10,000+ | Phoenix | Arizona | United States | |
| HCLTech | 10,000+ | Noida | Uttar Pradesh | India | |
| Tupperware Brands Corporation | 10,000+ | Orlando | Florida | United States | |
| DB Schenker | 10,000+ | Essen | North Rhine-Westphalia | Germany | |
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Microsoft Dynamics 365 for Customer Service Customers by Products and Services
The top three products and services offering customers that use Microsoft Dynamics 365 for Customer Service for Self Service Support are Crm (52), Cloud Services (48), Consulting (47).
Customers
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Microsoft Dynamics 365 for Customer Service Customers by Employee Size
The majority of Microsoft Dynamics 365 for Customer Service's customers for the self-service-support category fall in the company size of 1,000 - 4,999 employees (271 companies), 100 - 249 employees (271 companies), 10,000+ employees (201 companies).
Employee Size
Microsoft Dynamics 365 for Customer Service Customers by Geography
The top three geographies of Microsoft Dynamics 365 for Customer Service for self-service-support are the United States with 520(48.92%), United Kingdom with 168(15.80%), Canada with 94(8.84%) customers respectively.
Customers
Employees of Microsoft Dynamics 365 for Customer Service
Also see other Products/Services by Microsoft Dynamics 365 for Customer Service in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Microsoft Dynamics 365 for Customer Service competitors?
Microsoft Dynamics 365 for Customer Service’s Top competitors in the self-service-support category are ServiceNow Service Catalog, Adobe RoboHelp, HelpSite. You can view a full list of Microsoft Dynamics 365 for Customer Service competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Microsoft Dynamics 365 for Customer Service and 40,000 other technologies on the internet. You can also compare Microsoft Dynamics 365 for Customer Service and its feature with top competitors here : Microsoft Dynamics 365 for Customer Service vs ServiceNow Service Catalog Microsoft Dynamics 365 for Customer Service vs Adobe RoboHelp Microsoft Dynamics 365 for Customer Service vs HelpSite.
What is Microsoft Dynamics 365 for Customer Service customer distribution based on company size?
What is Microsoft Dynamics 365 for Customer Service market share in the self-service-support?
What are the top countries that use Microsoft Dynamics 365 for Customer Service?
What are the top industries that use Microsoft Dynamics 365 for Customer Service?
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