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Microsoft Dynamics 365 for Customer Service

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Microsoft Dynamics 365 for Customer Service provides a unified platform that makes information available across engagement so agents offer the consist...Read more

Self Service Support
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Market Share of Microsoft Dynamics 365 for Customer Service

Current Customer(s)

1974

Market Share (Est.)

19.02%

Ranking

#2

Top Competitors and Alternatives of Microsoft Dynamics 365 for Customer Service

The top three of Microsoft Dynamics 365 for Customer Service’s competitors in the Self Service Support category are ServiceNow Service Catalog with 20.21%, Adobe RoboHelp with 16.01%, Solvvy with 10.75% market share.

TechnologyDomainsMarket Share (Est.)Versus page
ServiceNow Service Catalog209820.21%Microsoft Dynamics 365 for Customer Service vs ServiceNow Service Catalog
Adobe RoboHelp166216.01%Microsoft Dynamics 365 for Customer Service vs Adobe RoboHelp
Solvvy111610.75%Microsoft Dynamics 365 for Customer Service vs Solvvy
Oracle Knowledge Management8908.58%Microsoft Dynamics 365 for Customer Service vs Oracle Knowledge Management
HelpSite8257.95%Microsoft Dynamics 365 for Customer Service vs HelpSite
Salesforce Desk.com6676.43%Microsoft Dynamics 365 for Customer Service vs Salesforce Desk.com
phpMyFAQ2011.94%Microsoft Dynamics 365 for Customer Service vs phpMyFAQ
Do You Dream Up1771.71%Microsoft Dynamics 365 for Customer Service vs Do You Dream Up
Synthetix1501.45%Microsoft Dynamics 365 for Customer Service vs Synthetix
HelpSpot1051.01%Microsoft Dynamics 365 for Customer Service vs HelpSpot
Support.com Cloud960.92%Microsoft Dynamics 365 for Customer Service vs Support.com Cloud
Aspect Self Service840.81%Microsoft Dynamics 365 for Customer Service vs Aspect Self Service
Helpy550.53%Microsoft Dynamics 365 for Customer Service vs Helpy
Magentrix480.46%Microsoft Dynamics 365 for Customer Service vs Magentrix
ScreenSteps440.42%Microsoft Dynamics 365 for Customer Service vs ScreenSteps
Talkus340.33%Microsoft Dynamics 365 for Customer Service vs Talkus
Relay Network240.23%Microsoft Dynamics 365 for Customer Service vs Relay Network
Magentrix PRM220.21%Microsoft Dynamics 365 for Customer Service vs Magentrix PRM
Snappy Helpdesk190.18%Microsoft Dynamics 365 for Customer Service vs Snappy Helpdesk
HelpDocs170.16%Microsoft Dynamics 365 for Customer Service vs HelpDocs
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Popular Comparisons

Top Competitors and Alternatives of Microsoft Dynamics 365 for Customer Service

The top three of Microsoft Dynamics 365 for Customer Service’s competitors in the Self Service Support category are ServiceNow Service Catalog with 20.21%, Adobe RoboHelp with 16.01%, Solvvy with 10.75% market share.

Microsoft Dynamics 365 for Customer Service vs ServiceNow Service Catalog

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Microsoft Dynamics 365 for Customer Service vs Adobe RoboHelp

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Microsoft Dynamics 365 for Customer Service vs Solvvy

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Microsoft Dynamics 365 for Customer Service vs Oracle Knowledge Management

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Microsoft Dynamics 365 for Customer Service vs HelpSite

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Microsoft Dynamics 365 for Customer Service vs Salesforce Desk.com

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Microsoft Dynamics 365 for Customer Service vs phpMyFAQ

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Microsoft Dynamics 365 for Customer Service vs Do You Dream Up

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Customers of Microsoft Dynamics 365 for Customer Service

Around the world in 2024, over 1973 companies have started using Microsoft Dynamics 365 for Customer Service as Self Service Support tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Tribal Group500 - 999BristolEnglandUnited Kingdom
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Integra100 - 249ZaragozaAragonSpain
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Simplanova20 - 49VilniusVilniusLithuania
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Mass Transit Magazine1,000 - 4,999Arlington HeightsIllinoisUnited States
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SUPERFEET100 - 249FerndaleWashingtonUnited States
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Scott Park Group250 - 499Osborne ParkWestern AustraliaAustralia
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JourneyTEAM100 - 249MidvaleUtahUnited States
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Innovior20 - 49MelbourneVictoriaAustralia
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Trelleborg AB10,000+TrelleborgSkaneSweden
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Keste100 - 249PlanoTexasUnited States
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Microsoft Dynamics 365 for Customer Service Customers by Products and Services

The top three products and services offering customers that use Microsoft Dynamics 365 for Customer Service for Self Service Support are Consulting (93), Digital Transformation (92), Crm (81).

Customers

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Microsoft Dynamics 365 for Customer Service Customers by Employee Size

The majority of Microsoft Dynamics 365 for Customer Service's customers for the self-service-support category fall in the company size of 1,000 - 4,999 employees (343 companies), 100 - 249 employees (330 companies), 20 - 49 employees (296 companies).

Employee Size

Microsoft Dynamics 365 for Customer Service Customers by Geography

The top three geographies of Microsoft Dynamics 365 for Customer Service for self-service-support are the United States with 808(50.19%), United Kingdom with 263(16.34%), Canada with 120(7.45%) customers respectively.

Customers

Employees of Microsoft Dynamics 365 for Customer Service

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Also see other Products/Services by Microsoft Dynamics 365 for Customer Service in:

Customer Support Services
Self Service Support

FAQ

Find answers to the most often asked questions by users.

Who are the top Microsoft Dynamics 365 for Customer Service competitors?

Microsoft Dynamics 365 for Customer Service’s Top competitors in the self-service-support category are ServiceNow Service Catalog, Adobe RoboHelp, Solvvy. You can view a full list of Microsoft Dynamics 365 for Customer Service competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Microsoft Dynamics 365 for Customer Service and 40,000 other technologies on the internet. You can also compare Microsoft Dynamics 365 for Customer Service and its feature with top competitors here : Microsoft Dynamics 365 for Customer Service vs ServiceNow Service Catalog Microsoft Dynamics 365 for Customer Service vs Adobe RoboHelp Microsoft Dynamics 365 for Customer Service vs Solvvy.

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What is Microsoft Dynamics 365 for Customer Service customer distribution based on company size?

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What is Microsoft Dynamics 365 for Customer Service market share in the self-service-support?

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What are the top countries that use Microsoft Dynamics 365 for Customer Service?

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What are the top industries that use Microsoft Dynamics 365 for Customer Service?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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