HelpSpot
HelpSpot is a helpdesk and customer service software that is available both via SaaS as well as on-premise
Market Share of HelpSpot
Current Customer(s)
105
Market Share (Est.)
1.13%
Ranking
#10
Top Competitors and Alternatives of HelpSpot
The top three of HelpSpot’s competitors in the Self Service Support category are ServiceNow Service Catalog with 27.13%, Microsoft Dynamics 365 for Customer Service with 25.77%, Adobe RoboHelp with 12.34% market share.
Popular Comparisons
Top Competitors and Alternatives of HelpSpot
The top three of HelpSpot’s competitors in the Self Service Support category are ServiceNow Service Catalog with 27.13%, Microsoft Dynamics 365 for Customer Service with 25.77%, Adobe RoboHelp with 12.34% market share.
HelpSpot vs ServiceNow Service Catalog
HelpSpot vs Microsoft Dynamics 365 for Customer Service
HelpSpot vs Adobe RoboHelp
HelpSpot vs Oracle Knowledge Management
HelpSpot vs HelpSite
HelpSpot vs Salesforce Desk.com
HelpSpot vs Synthetix
HelpSpot vs Solvvy
Customers of HelpSpot
Around the world in 2026, over 103 companies have started using HelpSpot as Self Service Support tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| University Of Cincinnati | 10,000+ | Cincinnati | Ohio | United States |     |
| Mott MacDonald | 10,000+ | London | England | United Kingdom | |
| Avanade | 10,000+ | Seattle | Washington | United States | |
| CSUSM School Of Education | 10,000+ | San Marcos | California | United States | |
| Xerox | 10,000+ | Norwalk | Connecticut | United States | |
| Novartis | 10,000+ | Basel | Basel-City | Switzerland | |
| Mitsubishi UFJ Financial Group | 10,000+ | Tokyo | Tokyo | Japan | |
| American Red Cross | 10,000+ | Washington, D.C. | Washington, D.C. | United States | |
| Northrop Grumman | 10,000+ | Falls Church | Virginia | United States | |
| University Of Michigan | 10,000+ | Ann Arbor | Michigan | United States | |
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HelpSpot Customers by Products and Services
The top three products and services offering customers that use HelpSpot for Self Service Support are Online Learning (7), Student Services (7), Continuing Education (6).
Customers
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HelpSpot Customers by Employee Size
The majority of HelpSpot's customers for the self-service-support category fall in the company size of 10,000+ employees (31 companies), 1,000 - 4,999 employees (16 companies), 100 - 249 employees (15 companies).
Employee Size
HelpSpot Customers by Geography
The top three geographies of HelpSpot for self-service-support are the United States with 78(82.11%), United Kingdom with 4(4.21%), Canada with 4(4.21%) customers respectively.
Customers
Employees of HelpSpot
Also see other Products/Services by HelpSpot in:
FAQ
Find answers to the most often asked questions by users.
Who are the top HelpSpot competitors?
HelpSpot’s Top competitors in the self-service-support category are ServiceNow Service Catalog, Microsoft Dynamics 365 for Customer Service, Adobe RoboHelp. You can view a full list of HelpSpot competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of HelpSpot and 40,000 other technologies on the internet. You can also compare HelpSpot and its feature with top competitors here : HelpSpot vs ServiceNow Service Catalog HelpSpot vs Microsoft Dynamics 365 for Customer Service HelpSpot vs Adobe RoboHelp.
What is HelpSpot customer distribution based on company size?
What is HelpSpot market share in the self-service-support?
What are the top countries that use HelpSpot?
What are the top industries that use HelpSpot?
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