HelpSpot
HelpSpot is a helpdesk and customer service software that is available both via SaaS as well as on-premise
Market Share of HelpSpot
Current Customer(s)
167
Market Share (Est.)
1.12%
Ranking
#10
Top Competitors and Alternatives of HelpSpot
The top three of HelpSpot’s competitors in the Self Service Support category are ServiceNow Service Catalog with 30.68%, Microsoft Dynamics 365 for Customer Service with 26.19%, Oracle Knowledge Management with 11.41% market share.
Popular Comparisons
Top Competitors and Alternatives of HelpSpot
The top three of HelpSpot’s competitors in the Self Service Support category are ServiceNow Service Catalog with 30.68%, Microsoft Dynamics 365 for Customer Service with 26.19%, Oracle Knowledge Management with 11.41% market share.
HelpSpot vs ServiceNow Service Catalog
HelpSpot vs Microsoft Dynamics 365 for Customer Service
HelpSpot vs Oracle Knowledge Management
HelpSpot vs Adobe RoboHelp
HelpSpot vs Salesforce Desk.com
HelpSpot vs HelpSite
HelpSpot vs Synthetix
HelpSpot vs Solvvy
Customers of HelpSpot
Around the world in 2026, over 165 companies have started using HelpSpot as Self Service Support tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Northrop Grumman | 10,000+ | Falls Church | Virginia | United States |     |
| American Red Cross | 10,000+ | Washington, D.C. | Washington, D.C. | United States | |
| The Ohio State University | 10,000+ | Columbus | Ohio | United States | |
| UConn School Of Business | 10,000+ | Storrs | Connecticut | United States | |
| Dachser | 10,000+ | Kempten (Allgaeu) | Bavaria | Germany | |
| Avanade | 10,000+ | Seattle | Washington | United States | |
| OpenText | 10,000+ | Waterloo | Ontario | Canada | |
| Xerox | 10,000+ | Norwalk | Connecticut | United States | |
| Pitney Bowes | 10,000+ | Stamford | Connecticut | United States | |
| Rutgers University–New Brunswick | 10,000+ | New Brunswick | New Jersey | United States | |
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HelpSpot Customers by Products and Services
The top three products and services offering customers that use HelpSpot for Self Service Support are Online Learning (8), Student Services (8), Athletics (7).
Customers
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HelpSpot Customers by Employee Size
The majority of HelpSpot's customers for the self-service-support category fall in the company size of 10,000+ employees (41 companies), 100 - 249 employees (25 companies), 1,000 - 4,999 employees (23 companies).
Employee Size
HelpSpot Customers by Geography
The top three geographies of HelpSpot for self-service-support are the United States with 122(78.21%), Canada with 11(7.05%), United Kingdom with 8(5.13%) customers respectively.
Customers
Employees of HelpSpot
Also see other Products/Services by HelpSpot in:
FAQ
Find answers to the most often asked questions by users.
Who are the top HelpSpot competitors?
HelpSpot’s Top competitors in the self-service-support category are ServiceNow Service Catalog, Microsoft Dynamics 365 for Customer Service, Oracle Knowledge Management. You can view a full list of HelpSpot competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of HelpSpot and 40,000 other technologies on the internet. You can also compare HelpSpot and its feature with top competitors here : HelpSpot vs ServiceNow Service Catalog HelpSpot vs Microsoft Dynamics 365 for Customer Service HelpSpot vs Oracle Knowledge Management.
What is HelpSpot customer distribution based on company size?
What is HelpSpot market share in the self-service-support?
What are the top countries that use HelpSpot?
What are the top industries that use HelpSpot?
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