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Salesforce Desk.com

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Desk.com is a customer service app for small businesses.

Self Service Support
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Market Share of Salesforce Desk.com

Current Customer(s)

430

Market Share (Est.)

7.07%

Ranking

#6

Top Competitors and Alternatives of Salesforce Desk.com

The top three of Salesforce Desk.com’s competitors in the Self Service Support category are ServiceNow Service Catalog with 20.30%, Microsoft Dynamics 365 for Customer Service with 19.72%, Adobe RoboHelp with 16.04% market share.

TechnologyDomainsMarket Share (Est.)Versus page
ServiceNow Service Catalog123520.30%Salesforce Desk.com vs ServiceNow Service Catalog
Microsoft Dynamics 365 for Customer Service120019.72%Salesforce Desk.com vs Microsoft Dynamics 365 for Customer Service
Adobe RoboHelp97616.04%Salesforce Desk.com vs Adobe RoboHelp
HelpSite72611.93%Salesforce Desk.com vs HelpSite
Oracle Knowledge Management6039.91%Salesforce Desk.com vs Oracle Knowledge Management
Solvvy1933.17%Salesforce Desk.com vs Solvvy
Synthetix1632.68%Salesforce Desk.com vs Synthetix
Support.com Cloud1071.76%Salesforce Desk.com vs Support.com Cloud
HelpSpot681.12%Salesforce Desk.com vs HelpSpot
Do You Dream Up661.08%Salesforce Desk.com vs Do You Dream Up
Aspect Self Service530.87%Salesforce Desk.com vs Aspect Self Service
Magentrix420.69%Salesforce Desk.com vs Magentrix
Helpy410.67%Salesforce Desk.com vs Helpy
ScreenSteps340.56%Salesforce Desk.com vs ScreenSteps
Talkus250.41%Salesforce Desk.com vs Talkus
Snappy Helpdesk170.28%Salesforce Desk.com vs Snappy Helpdesk
Magentrix PRM150.25%Salesforce Desk.com vs Magentrix PRM
Gluru AI130.21%Salesforce Desk.com vs Gluru AI
HelpDocs110.18%Salesforce Desk.com vs HelpDocs
NABD System110.18%Salesforce Desk.com vs NABD System
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Desk.com

The top three of Salesforce Desk.com’s competitors in the Self Service Support category are ServiceNow Service Catalog with 20.30%, Microsoft Dynamics 365 for Customer Service with 19.72%, Adobe RoboHelp with 16.04% market share.

Salesforce Desk.com vs ServiceNow Service Catalog

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Salesforce Desk.com vs Microsoft Dynamics 365 for Customer Service

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Salesforce Desk.com vs Adobe RoboHelp

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Salesforce Desk.com vs HelpSite

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Salesforce Desk.com vs Oracle Knowledge Management

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Salesforce Desk.com vs Solvvy

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Salesforce Desk.com vs Synthetix

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Salesforce Desk.com vs Support.com Cloud

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Customers of Salesforce Desk.com

Around the world in 2025, over 430 companies have started using Salesforce Desk.com as Self Service Support tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Rutgers University10,000+New BrunswickNew JerseyUnited States
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Mitel10,000+OttawaOntarioCanada
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Ogilvy10,000+New York CityNew YorkUnited States
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Infosys10,000+BengaluruKarnatakaIndia
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International SOS10,000+SingaporeCentral SingaporeSingapore
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HCL Technologies10,000+NoidaUttar PradeshIndia
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Universal Music Group10,000+Santa MonicaCaliforniaUnited States
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Square10,000+San FranciscoCaliforniaUnited States
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Robert Half10,000+Menlo ParkCaliforniaUnited States
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IBM10,000+ArmonkNew YorkUnited States
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Salesforce Desk.com Customers by Products and Services

The top three products and services offering customers that use Salesforce Desk.com for Self Service Support are Technology (16), Saas (14), Education (12).

Customers

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Salesforce Desk.com Customers by Employee Size

The majority of Salesforce Desk.com's customers for the self-service-support category fall in the company size of 100 - 249 employees (109 companies), 20 - 49 employees (87 companies), 1,000 - 4,999 employees (55 companies).

Employee Size

Salesforce Desk.com Customers by Geography

The top three geographies of Salesforce Desk.com for self-service-support are the United States with 348(84.67%), Canada with 19(4.62%), United Kingdom with 15(3.65%) customers respectively.

Customers

Employees of Salesforce Desk.com

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Also see other Products/Services by Salesforce Desk.com in:

Customer Support Services
Help Desk And Ticketing
Helpdesk Tools
Self Service Support

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Desk.com competitors?

Salesforce Desk.com’s Top competitors in the self-service-support category are ServiceNow Service Catalog, Microsoft Dynamics 365 for Customer Service, Adobe RoboHelp. You can view a full list of Salesforce Desk.com competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Desk.com and 40,000 other technologies on the internet. You can also compare Salesforce Desk.com and its feature with top competitors here : Salesforce Desk.com vs ServiceNow Service Catalog Salesforce Desk.com vs Microsoft Dynamics 365 for Customer Service Salesforce Desk.com vs Adobe RoboHelp.

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What is Salesforce Desk.com customer distribution based on company size?

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What is Salesforce Desk.com market share in the self-service-support?

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What are the top countries that use Salesforce Desk.com?

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What are the top industries that use Salesforce Desk.com?

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