Not sure if Microsoft Dynamics 365 for Customer Service, or Salesforce Desk.com is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Microsoft Dynamics 365 for Customer Service and Salesforce Desk.com compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Microsoft Dynamics 365 for Customer Service vs Salesforce Desk.com customers by industry, by geography and by buying patterns.
Microsoft Dynamics 365 for Customer Service competes with other products in the Customer Support Services, Self Service Support categories. It has a 19.72% market share in the Self Service Support category, and Microsoft Dynamics 365 for Customer Service has 1,200 customers in 10 countries.
Salesforce Desk.com competes with other products in the Project Collaboration, Help Desk And Ticketing categories. It has a 7.07% market share in the Self Service Support category, and Salesforce Desk.com has 430 customers in 10 countries.
Categories where Microsoft Dynamics 365 for Customer Service and Salesforce Desk.com compete
Microsoft Dynamics 365 for Customer Service
Comparing the customer bases of Microsoft Dynamics 365 for Customer Service and Salesforce Desk.com, we can see that Microsoft Dynamics 365 for Customer Service has 1,200 customer(s), while Salesforce Desk.com has 430 customer(s). In the Self Service Support category, with 1,200 customer(s) Microsoft Dynamics 365 for Customer Service stands at 2nd place by ranking, while Salesforce Desk.com with 430 customer(s), is at the 6th place.
Microsoft Dynamics 365 for Customer Service
2nd
1,200 Customer
Salesforce Desk.com
6th
430 Customer
Microsoft Dynamics 365 for Customer Service has a 19.72% market share in the Self Service Support category, while Salesforce Desk.com has a 7.07% market share in the same space.
Comparing Microsoft Dynamics 365 for Customer Service and Salesforce Desk.com customers based on their geographic location, we can see that Microsoft Dynamics 365 for Customer Service has more customers in United States, United Kingdom and Canada, while Salesforce Desk.com has more customers in United States.
Microsoft Dynamics 365 for Customer Service
Salesforce Desk.com
Gain actionable insights about the buying patterns of Microsoft Dynamics 365 for Customer Service vs Salesforce Desk.com’s target audience.
Microsoft Dynamics 365 for Customer Service
New
11 Customer
Lost
37 Customer
Salesforce Desk.com
New
0 Customer
Lost
1 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Microsoft Dynamics 365 for Customer Service and Salesforce Desk.com compete against each other?
Microsoft Dynamics 365 for Customer Service and Salesforce Desk.com compete against each other in the Customer Support Services, Self Service Support, Help Desk And Ticketing.
How does the market share of Microsoft Dynamics 365 for Customer Service and Salesforce Desk.com compare in the Self Service Support market?
In the Self Service Support market, Microsoft Dynamics 365 for Customer Service has a 19.72% market share in comparison to Salesforce Desk.com’s 7.07%. Since it has a better market share coverage, Microsoft Dynamics 365 for Customer Service holds the 2nd spot in 6sense's Market Share Ranking Index for the Self Service Support category, while Salesforce Desk.com holds the 6th spot.
How many customers are acquired by Microsoft Dynamics 365 for Customer Service and Salesforce Desk.com in the Self Service Support segment?
Microsoft Dynamics 365 for Customer Service has 1,200 customers and Salesforce Desk.com has 430 customers in the Self Service Support segment. Microsoft Dynamics 365 for Customer Service has 770 more customers than Salesforce Desk.com in this category.
What are the countries in which Microsoft Dynamics 365 for Customer Service and Salesforce Desk.com has more customers?
Microsoft Dynamics 365 for Customer Service has more customers in
United States, United Kingdom and Canada.
Salesforce Desk.com
has more customers in United States, Canada and United Kingdom.
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Microsoft Dynamics 365 for Customer Service vs Salesforce Desk.com: Self Service Support Comparison
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