Customer Self Service

Gain market share and customer base information about the top Customer Self Service software. Check out our list of Customer Self Service Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

10673

Companies

Movements

Categories related to Customer Self Service

Top 5 Customer Self Service technologies in 2023

Over 10,673 companies are using Customer Self Service tools. Elevio with 38.98% market share (4,160 customers), Ada Support with 17.83% market share (1,903 customers), Helpjuice with 9.59% market share (1,024 customers),

Elevio

38.98 %

Market Share

4160

Customers
Ada Support

17.83 %

Market Share

1903

Customers
Helpjuice

9.59 %

Market Share

1024

Customers
ServiceNow Request Management

5.46 %

Market Share

583

Customers
Zendesk Answer Bot

4.66 %

Market Share

497

Customers
Others

23.48 %

Market Share

2506

Customers

Customer Self Service Customers by Employee Size

The majority of Customer Self Service category falls in the company size of 0 - 9 employees (2,004 companies), 20 - 49 employees (1,462 companies), 100 - 249 employees (673 companies).

Customer Self Service Customers by Geography

Companies using Customer Self Service technology software are majorly from the United States with 3,988 (68.30%), United Kingdom with 416 (7.12%), Canada with 346 (5.93%) customers respectively.

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Customer Self Service Customers by Industry

Top industries that use Customer Self Service for Technology (1,661), Professional Services (1,597), Retail and CPG (537).

Market Share for Top Customer Self Service Technologies

Analyze the market share of popular Customer Self Service technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Elevio	4160	38.98 (%)
2	Ada Support	1903	17.83 (%)
3	Helpjuice	1024	9.59 (%)
4	ServiceNow Request Management	583	5.46 (%)
5	Zendesk Answer Bot	497	4.66 (%)
6	Inbenta	457	4.28 (%)
7	inSided	313	2.93 (%)
8	MindTouch	272	2.55 (%)
9	Thumbtack	248	2.32 (%)
10	Salesforce Customer Portal	227	2.13 (%)
11	AgentBot	208	1.95 (%)
12	KnowledgeOwl	134	1.26 (%)
13	HubSpot Service Hub	123	1.15 (%)
14	Support Hero	120	1.12 (%)
15	Jacada	84	0.79 (%)
16	RightAnswers	74	0.69 (%)
17	Creative Virtual V-Person	65	0.61 (%)
18	Moxie Concierge	48	0.45 (%)
19	Bold360	37	0.35 (%)
20	AnswerDash	36	0.34 (%)
21	BotEngine.ai	32	0.30 (%)
22	Chatfuel	18	0.17 (%)
23	Avaya Ava	5	0.05 (%)
24	Team Sales Agent	5	0.05 (%)

Technology	Market share
Elevio	38.98 (%)
Ada Support	17.83 (%)
Helpjuice	9.59 (%)
ServiceNow Request Management	5.46 (%)
Zendesk Answer Bot	4.66 (%)
Inbenta	4.28 (%)
inSided	2.93 (%)
MindTouch	2.55 (%)
Thumbtack	2.32 (%)
Salesforce Customer Portal	2.13 (%)
AgentBot	1.95 (%)
KnowledgeOwl	1.26 (%)
HubSpot Service Hub	1.15 (%)
Support Hero	1.12 (%)
Jacada	0.79 (%)
RightAnswers	0.69 (%)
Creative Virtual V-Person	0.61 (%)
Moxie Concierge	0.45 (%)
Bold360	0.35 (%)
AnswerDash	0.34 (%)
BotEngine.ai	0.30 (%)
Chatfuel	0.17 (%)
Avaya Ava	0.05 (%)
Team Sales Agent	0.05 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Self Service software market leaders?

Top leaders in the category for Customer Self Service software are Elevio, Ada Support, Helpjuice. Here, you can view a full list of Customer Self Service tools in the market.

How many companies use Customer Self Service software these days?

Around the world in 2023, over 6,643 companies are currently using one or more Customer Self Service software. Out of these, there are 3,988 companies using Customer Self Service tools that are originally from the United States .

Which company has the most significant market share in the Customer Self Service software space?

The top few companies that have the most significant market share in the Customer Self Service space are Elevio with 38.98 % of market share, and Ada Support with 17.83 % of market share and Helpjuice with 9.59 % of market share . Check for other Customer Self Service technologies market share here.