Customer Self Service

Gain market share and customer base information about the top Customer Self Service software. Check out our list of Customer Self Service Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

6880

Companies

Movements

Categories related to Customer Self Service

Top 5 Customer Self Service technologies in 2023

Over 6,880 companies are using Customer Self Service tools. Ada Support with 19.84% market share (1,365 customers), Helpjuice with 17.12% market share (1,178 customers), ServiceNow Request Management with 8.91% market share (613 customers),

Ada Support

19.84 %

Market Share

1365

Customers
Helpjuice

17.12 %

Market Share

1178

Customers
ServiceNow Request Management

8.91 %

Market Share

613

Customers
Zendesk Answer Bot

7.92 %

Market Share

545

Customers
Inbenta

7.47 %

Market Share

514

Customers
Others

38.74 %

Market Share

2665

Customers

Customer Self Service Customers by Employee Size

The majority of Customer Self Service category falls in the company size of 0 - 9 employees (2,004 companies), 20 - 49 employees (1,462 companies), 100 - 249 employees (673 companies).

Customer Self Service Customers by Geography

Companies using Customer Self Service technology software are majorly from the United States with 3,988 (68.30%), United Kingdom with 416 (7.12%), Canada with 346 (5.93%) customers respectively.

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Customer Self Service Customers by Industry

Top industries that use Customer Self Service for Technology (1,661), Professional Services (1,597), Retail and CPG (537).

Market Share for Top Customer Self Service Technologies

Analyze the market share of popular Customer Self Service technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Ada Support	1365	19.84 (%)
2	Helpjuice	1178	17.12 (%)
3	ServiceNow Request Management	613	8.91 (%)
4	Zendesk Answer Bot	545	7.92 (%)
5	Inbenta	514	7.47 (%)
6	Elevio	373	5.42 (%)
7	inSided	355	5.16 (%)
8	MindTouch	301	4.38 (%)
9	AgentBot	267	3.88 (%)
10	Salesforce Customer Portal	263	3.82 (%)
11	Thumbtack	258	3.75 (%)
12	KnowledgeOwl	147	2.14 (%)
13	HubSpot Service Hub	141	2.05 (%)
14	Support Hero	133	1.93 (%)
15	Jacada	84	1.22 (%)
16	RightAnswers	84	1.22 (%)
17	Creative Virtual V-Person	71	1.03 (%)
18	Bold360	48	0.70 (%)
19	Moxie Concierge	44	0.64 (%)
20	AnswerDash	36	0.52 (%)
21	BotEngine.ai	31	0.45 (%)
22	Chatfuel	21	0.31 (%)
23	Team Sales Agent	5	0.07 (%)
24	Avaya Ava	3	0.04 (%)

Technology	Market share
Ada Support	19.84 (%)
Helpjuice	17.12 (%)
ServiceNow Request Management	8.91 (%)
Zendesk Answer Bot	7.92 (%)
Inbenta	7.47 (%)
Elevio	5.42 (%)
inSided	5.16 (%)
MindTouch	4.38 (%)
AgentBot	3.88 (%)
Salesforce Customer Portal	3.82 (%)
Thumbtack	3.75 (%)
KnowledgeOwl	2.14 (%)
HubSpot Service Hub	2.05 (%)
Support Hero	1.93 (%)
Jacada	1.22 (%)
RightAnswers	1.22 (%)
Creative Virtual V-Person	1.03 (%)
Bold360	0.70 (%)
Moxie Concierge	0.64 (%)
AnswerDash	0.52 (%)
BotEngine.ai	0.45 (%)
Chatfuel	0.31 (%)
Team Sales Agent	0.07 (%)
Avaya Ava	0.04 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Self Service software market leaders?

Top leaders in the category for Customer Self Service software are Ada Support, Helpjuice, ServiceNow Request Management. Here, you can view a full list of Customer Self Service tools in the market.

How many companies use Customer Self Service software these days?

Around the world in 2023, over 6,643 companies are currently using one or more Customer Self Service software. Out of these, there are 3,988 companies using Customer Self Service tools that are originally from the United States .

Which company has the most significant market share in the Customer Self Service software space?

The top few companies that have the most significant market share in the Customer Self Service space are Ada Support with 19.84 % of market share, and Helpjuice with 17.12 % of market share and ServiceNow Request Management with 8.91 % of market share . Check for other Customer Self Service technologies market share here.