Solutions

6sense Revenue AI™ for Marketing

6sense Revenue AI™ for Sales

Copied

Customer Self Service

Q: How many companies use Customer Self Service software these days?

Around the world in 2025, over 7,365 companies are currently using one or more Customer Self Service software. Out of these, there are 4,656 companies using Customer Self Service tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Self Service software space?

The top few companies that have the most significant market share in the Customer Self Service space are Ada Support with 29.03% of market share, Helpjuice with 17.64% of market share, Support Hero with 9.82% of market share. Check for other Customer Self Service technologies market share here.

Q: What are the top industries that usually use Customer Self Service softwares?

The top industries that use Customer Self Service software are Saas (168), Technology (133), Marketing (120).

Gain market share and customer base information about the top Customer Self Service software. Check out our list of Customer Self Service Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

8397

Companies Tracked

Categories related to Customer Self Service

Customer Experience

Live Chat

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Customer Self Service technologies in 2025

Over 8397 companies are using Customer Self Service tools. Ada Support with 29.03% market share (2438 customers), Helpjuice with 17.64% market share (1481 customers), Support Hero with 9.82% market share (825 customers).

Technology

Market Share (Est.)

Customers

Ada Support

29.03%

2438

Helpjuice

17.64%

1481

Support Hero

9.82%

825

Elevio

8.77%

736

Zendesk Answer Bot

8.07%

678

Others

26.66%

2239

Customer Self Service Customers by Employee Size

The majority of Customer Self Service category falls in the company size of 0 - 9 employees (1775 companies), 20 - 49 employees (1659 companies), 100 - 249 employees (1266 companies).

Employee Size

Customer Self Service Customers by Geography

Companies using Customer Self Service technology software are majorly from the United States with 4656 (66.03%), United Kingdom with 614 (8.71%), Canada with 422 (5.98%) customers respectively.

Customers

Sign up for 6sense Revenue AI™ to get FREE verified B2B contact data.

Customer Self Service Customers by Industry

Top industries that use Customer Self Service for Saas (168), Technology (133), Marketing (120).

Customers

Market Share for Top Customer Self Service Technologies

Analyze the market share of popular Customer Self Service technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Ada Support	2438	29.03
2	Helpjuice	1481	17.64
3	Support Hero	825	9.82
4	Elevio	736	8.77
5	Zendesk Answer Bot	678	8.07
6	ServiceNow Request Management	469	5.59
7	Inbenta	329	3.92
8	inSided	321	3.82
9	HubSpot Service Hub	202	2.41
10	Thumbtack	196	2.33
11	MindTouch	171	2.04
12	Salesforce Customer Portal	155	1.85
13	KnowledgeOwl	139	1.66
14	RightAnswers	61	0.73
15	Jacada	60	0.71
16	AgentBot	42	0.50
17	Bold360	35	0.42
18	AnswerDash	34	0.40
19	Team Sales Agent	15	0.18
20	BotEngine.ai	6	0.07
21	Avaya Ava	4	0.05

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Self Service software market leaders?

Top leaders in the category for Customer Self Service software are Ada Support, Helpjuice, Support Hero. Here, you can view a full list of Customer Self Service tools in the market.