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Customer Self Service

Q: How many companies use Customer Self Service software these days?

Around the world in 2024, over 7,228 companies are currently using one or more Customer Self Service software. Out of these, there are 4,344 companies using Customer Self Service tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Self Service software space?

The top few companies that have the most significant market share in the Customer Self Service space are Ada Support with 24.19% of market share, Helpjuice with 18.04% of market share, Support Hero with 10.33% of market share. Check for other Customer Self Service technologies market share here.

Q: What are the top industries that usually use Customer Self Service softwares?

The top industries that use Customer Self Service software are Saas (160), Technology (130), Consulting (125).

Gain market share and customer base information about the top Customer Self Service software. Check out our list of Customer Self Service Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

7920

Companies Tracked

Categories related to Customer Self Service

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Customer Engagement

Top 5 Customer Self Service technologies in 2024

Over 7920 companies are using Customer Self Service tools. Ada Support with 24.19% market share (1916 customers), Helpjuice with 18.04% market share (1429 customers), Support Hero with 10.33% market share (818 customers).

Technology

Market Share (Est.)

Customers

Ada Support

24.19%

1916

Helpjuice

18.04%

1429

Support Hero

10.33%

818

Elevio

9.29%

736

Zendesk Answer Bot

8.12%

643

Others

30.03%

2378

Customer Self Service Customers by Employee Size

The majority of Customer Self Service category falls in the company size of 20 - 49 employees (1485 companies), 0 - 9 employees (1222 companies), 100 - 249 employees (1212 companies).

Employee Size

Customer Self Service Customers by Geography

Companies using Customer Self Service technology software are majorly from the United States with 4344 (67.98%), United Kingdom with 562 (8.79%), Canada with 349 (5.46%) customers respectively.

Customers

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Customer Self Service Customers by Industry

Top industries that use Customer Self Service for Saas (160), Technology (130), Consulting (125).

Customers

Market Share for Top Customer Self Service Technologies

Analyze the market share of popular Customer Self Service technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Ada Support	1916	24.19
2	Helpjuice	1429	18.04
3	Support Hero	818	10.33
4	Elevio	736	9.29
5	Zendesk Answer Bot	643	8.12
6	ServiceNow Request Management	531	6.70
7	inSided	337	4.26
8	Inbenta	324	4.09
9	Thumbtack	222	2.80
10	HubSpot Service Hub	210	2.65
11	Salesforce Customer Portal	182	2.30
12	MindTouch	181	2.29
13	KnowledgeOwl	123	1.55
14	Jacada	65	0.82
15	RightAnswers	62	0.78
16	AgentBot	41	0.52
17	Bold360	38	0.48
18	AnswerDash	32	0.40
19	Team Sales Agent	15	0.19
20	BotEngine.ai	7	0.09
21	Avaya Ava	4	0.05
22	Creative Virtual V-Person	2	0.03
23	Chatfuel	2	0.03

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Self Service software market leaders?

Top leaders in the category for Customer Self Service software are Ada Support, Helpjuice, Support Hero. Here, you can view a full list of Customer Self Service tools in the market.