Customer Self Service

Gain market share and customer base information about the top Customer Self Service software. Check out our list of Customer Self Service Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

23

Technologies Tracked

8197

Companies Tracked

Categories related to Customer Self Service

Live Chat
Customer Experience
Forms And Surveys
Membership Management
Customer Engagement

Top 5 Customer Self Service technologies in 2024

Over 8197 companies are using Customer Self Service tools. Ada Support with 23.05% market share (1889 customers), Helpjuice with 16.48% market share (1351 customers), Support Hero with 9.92% market share (813 customers).

Technology

Market Share (Est.)

Customers

  • Ada Support

    23.05%

    1889

  • Helpjuice

    16.48%

    1351

  • Support Hero

    9.92%

    813

  • Elevio

    9.39%

    770

  • Inbenta

    9.06%

    743

  • Others

    32.10%

    2631

  • Customer Self Service Customers by Employee Size

    The majority of Customer Self Service category falls in the company size of 20 - 49 employees (1576 companies), 100 - 249 employees (1293 companies), 0 - 9 employees (1252 companies).

    Employee Size

    Customer Self Service Customers by Geography

    Companies using Customer Self Service technology software are majorly from the United States with 4626 (68.88%), United Kingdom with 615 (9.16%), Canada with 349 (5.20%) customers respectively.

    Customers

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    Customer Self Service Customers by Industry

    Top industries that use Customer Self Service for Saas (160), Technology (132), Marketing (130).

    Customers

    Market Share for Top Customer Self Service Technologies

    Analyze the market share of popular Customer Self Service technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Ada Support188923.05
    2Helpjuice135116.48
    3Support Hero8139.92
    4Elevio7709.39
    5Inbenta7439.06
    6Zendesk Answer Bot5777.04
    7ServiceNow Request Management5516.72
    8inSided3273.99
    9HubSpot Service Hub2062.51
    10Thumbtack2062.51
    11Salesforce Customer Portal1902.32
    12MindTouch1782.17
    13KnowledgeOwl1211.48
    14Jacada670.82
    15RightAnswers620.76
    16AgentBot480.59
    17Bold360380.46
    18AnswerDash320.39
    19Team Sales Agent140.17
    20BotEngine.ai60.07
    21Avaya Ava40.05
    22Creative Virtual V-Person20.02
    23Chatfuel20.02

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Self Service software market leaders?

    Top leaders in the category for Customer Self Service software are Ada Support, Helpjuice, Support Hero. Here, you can view a full list of Customer Self Service tools in the market.

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    How many companies use Customer Self Service software these days?

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    Which company has the most significant market share in the Customer Self Service software space?

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    What are the top industries that usually use Customer Self Service softwares?

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    Choose Technologies to compare

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    Popular Comparisons

    Ada Support vs Helpjuice

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