Question 1

What are the different markets in which
        Ada Support and
        Helpjuice compete against each other?

Accepted Answer

Ada Support and
        Helpjuice compete against each other in
        the Customer Self Service, Knowledge Management.

Question 2

How does the market share of
        Ada Support
        and Helpjuice compare in the
        Customer Self Service market?

Accepted Answer

In the Customer Self Service market,
        Ada Support has a
        23.05%
        market share in comparison to
        Helpjuice’s
        17.86%.
        Since it has a better market share coverage,
        Ada Support holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Self Service category, while
        Helpjuice holds the
        2nd spot.

Question 3

How many customers are acquired by
        Ada Support and
        Helpjuice in the
        Customer Self Service segment?

Accepted Answer

Ada Support has
        1,919 customers and
        Helpjuice has
        1,487 customers in the
        Customer Self Service
        segment. Ada Support has
        432 more customers than
        Helpjuice in this category.

Question 4

What are the countries in which
        Ada Support and
        Helpjuice has more customers?

Accepted Answer

Ada Support has more customers in United States, Canada and United Kingdom.
Helpjuice has more customers in United States, United Kingdom and Canada.

Ada Support Vs Helpjuice : In-Depth Comparison

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Comparing the customer bases of Ada Support and Helpjuice

Comparing the market share of Ada Support and Helpjuice

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