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Salesforce Customer Portal

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Customer Portal in Salesforce provides online support for the customers to resolve their inquiries

Customer Self Service
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Market Share of Salesforce Customer Portal

Current Customer(s)

155

Market Share (Est.)

1.85%

Ranking

#12

Top Competitors and Alternatives of Salesforce Customer Portal

The top three of Salesforce Customer Portal’s competitors in the Customer Self Service category are Ada Support with 29.03%, Helpjuice with 17.64%, Support Hero with 9.82% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Ada Support243829.03%Salesforce Customer Portal vs Ada Support
Helpjuice148117.64%Salesforce Customer Portal vs Helpjuice
Support Hero8259.82%Salesforce Customer Portal vs Support Hero
Elevio7368.77%Salesforce Customer Portal vs Elevio
Zendesk Answer Bot6788.07%Salesforce Customer Portal vs Zendesk Answer Bot
ServiceNow Request Management4695.59%Salesforce Customer Portal vs ServiceNow Request Management
Inbenta3293.92%Salesforce Customer Portal vs Inbenta
inSided3213.82%Salesforce Customer Portal vs inSided
HubSpot Service Hub2022.41%Salesforce Customer Portal vs HubSpot Service Hub
Thumbtack1962.33%Salesforce Customer Portal vs Thumbtack
MindTouch1712.04%Salesforce Customer Portal vs MindTouch
KnowledgeOwl1391.66%Salesforce Customer Portal vs KnowledgeOwl
RightAnswers610.73%Salesforce Customer Portal vs RightAnswers
Jacada600.71%Salesforce Customer Portal vs Jacada
AgentBot420.50%Salesforce Customer Portal vs AgentBot
Bold360350.42%Salesforce Customer Portal vs Bold360
AnswerDash340.40%Salesforce Customer Portal vs AnswerDash
Team Sales Agent150.18%Salesforce Customer Portal vs Team Sales Agent
BotEngine.ai60.07%Salesforce Customer Portal vs BotEngine.ai
Avaya Ava40.05%Salesforce Customer Portal vs Avaya Ava
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Customer Portal

The top three of Salesforce Customer Portal’s competitors in the Customer Self Service category are Ada Support with 29.03%, Helpjuice with 17.64%, Support Hero with 9.82% market share.

Salesforce Customer Portal vs Ada Support

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Salesforce Customer Portal vs Helpjuice

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Salesforce Customer Portal vs Support Hero

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Salesforce Customer Portal vs Elevio

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Salesforce Customer Portal vs Zendesk Answer Bot

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Salesforce Customer Portal vs ServiceNow Request Management

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Salesforce Customer Portal vs Inbenta

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Salesforce Customer Portal vs inSided

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Customers of Salesforce Customer Portal

Around the world in 2025, over 155 companies have started using Salesforce Customer Portal as Customer Self Service tool.

CustomersEmployee RangeCityRegionCountrySocial Links
ChampionX10,000+The WoodlandsTexasUnited States
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Salesforce10,000+San FranciscoCaliforniaUnited States
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Boral10,000+North SydneyNew South WalesAustralia
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Lexmark10,000+Lexington-FayetteKentuckyUnited States
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UnitedHealth Group10,000+Minnetonka MillsMinnesotaUnited States
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Janssen10,000+TitusvilleNew JerseyUnited States
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Goldman Sachs10,000+New York CityNew YorkUnited States
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Finastra10,000+LondonEnglandUnited Kingdom
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Qualcomm10,000+San DiegoCaliforniaUnited States
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Accenture10,000+DublinLeinsterIreland
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Salesforce Customer Portal Customers by Products and Services

The top three products and services offering customers that use Salesforce Customer Portal for Customer Self Service are Risk Management (8), Cloud Services (6), Technology (5).

Customers

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Salesforce Customer Portal Customers by Employee Size

The majority of Salesforce Customer Portal's customers for the customer-self-service category fall in the company size of 10,000+ employees (52 companies), 1,000 - 4,999 employees (28 companies), 100 - 249 employees (18 companies).

Employee Size

Salesforce Customer Portal Customers by Geography

The top three geographies of Salesforce Customer Portal for customer-self-service are the United States with 100(71.43%), United Kingdom with 9(6.43%), Canada with 8(5.71%) customers respectively.

Customers

Employees of Salesforce Customer Portal

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Also see other Products/Services by Salesforce Customer Portal in:

Customer Self Service

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Customer Portal competitors?

Salesforce Customer Portal’s Top competitors in the customer-self-service category are Ada Support, Helpjuice, Support Hero. You can view a full list of Salesforce Customer Portal competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Customer Portal and 40,000 other technologies on the internet. You can also compare Salesforce Customer Portal and its feature with top competitors here : Salesforce Customer Portal vs Ada Support Salesforce Customer Portal vs Helpjuice Salesforce Customer Portal vs Support Hero.

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What is Salesforce Customer Portal customer distribution based on company size?

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What is Salesforce Customer Portal market share in the customer-self-service?

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What are the top countries that use Salesforce Customer Portal?

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What are the top industries that use Salesforce Customer Portal?

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