Question 1

Who are the top ServiceNow Request Management competitors?

Accepted Answer

ServiceNow Request Management’s Top competitors in the customer-self-service category are Ada Support, Helpjuice, Support Hero. You can view a full list of ServiceNow Request Management competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of ServiceNow Request Management and 40,000 other technologies on the internet. You can also compare ServiceNow Request Management and its feature with top competitors here : ServiceNow Request Management vs Ada Support ServiceNow Request Management vs Helpjuice ServiceNow Request Management vs Support Hero.

Question 2

What is ServiceNow Request Management customer distribution based on
            company size?

Accepted Answer

The majority of ServiceNow Request Management’s customers for the customer-self-service category fall in the company size of 10,000+ employees (235 companies). You can view a distribution chart of ServiceNow Request Management customers by company size here.

Question 3

What is ServiceNow Request Management market share in the
            customer-self-service?

Accepted Answer

ServiceNow Request Management has market share of
            5.59%
            in customer-self-service market.
            ServiceNow Request Management competes
            with 20 competitor tools in
            customer-self-service category. The top alternatives for
            ServiceNow Request Management customer-self-service tool are
            Ada Support with
                29.03%, Helpjuice with
                17.64%, Support Hero with
                9.82% market share.

Question 4

What are the top countries that use ServiceNow Request Management?

Accepted Answer

Around the world in 2025, over
          469 companies
          have started using ServiceNow Request Management as
          customer-self-service tool. Companies using
          ServiceNow Request Management for customer-self-service are majorly
          from United States with
          273 customers.
          63.79% of ServiceNow Request Management
          customers are from the United States. Other top countries
          using ServiceNow Request Management are
          United Kingdom and India with 38(8.88%) and 27(6.31%) customers respectively.

Question 5

What are the top industries that use ServiceNow Request Management?

Accepted Answer

Top industries that use ServiceNow Request Management for
            customer-self-service are Cybersecurity (32), Consulting (28), Cloud Services (26).

Technology	Domains	Market Share (Est.)	Versus page
Ada Support	2438	29.03%	ServiceNow Request Management vs Ada Support
Helpjuice	1481	17.64%	ServiceNow Request Management vs Helpjuice
Support Hero	825	9.82%	ServiceNow Request Management vs Support Hero
Elevio	736	8.77%	ServiceNow Request Management vs Elevio
Zendesk Answer Bot	678	8.07%	ServiceNow Request Management vs Zendesk Answer Bot
Inbenta	329	3.92%	ServiceNow Request Management vs Inbenta
inSided	321	3.82%	ServiceNow Request Management vs inSided
HubSpot Service Hub	202	2.41%	ServiceNow Request Management vs HubSpot Service Hub
Thumbtack	196	2.33%	ServiceNow Request Management vs Thumbtack
MindTouch	171	2.04%	ServiceNow Request Management vs MindTouch
Salesforce Customer Portal	155	1.85%	ServiceNow Request Management vs Salesforce Customer Portal
KnowledgeOwl	139	1.66%	ServiceNow Request Management vs KnowledgeOwl
RightAnswers	61	0.73%	ServiceNow Request Management vs RightAnswers
Jacada	60	0.71%	ServiceNow Request Management vs Jacada
AgentBot	42	0.50%	ServiceNow Request Management vs AgentBot
Bold360	35	0.42%	ServiceNow Request Management vs Bold360
AnswerDash	34	0.40%	ServiceNow Request Management vs AnswerDash
Team Sales Agent	15	0.18%	ServiceNow Request Management vs Team Sales Agent
BotEngine.ai	6	0.07%	ServiceNow Request Management vs BotEngine.ai
Avaya Ava	4	0.05%	ServiceNow Request Management vs Avaya Ava

Customers	Employee Range	City	Region	Country
NTT Data	10,000+	Plano	Texas	United States
Alstom	10,000+	Saint-Ouen	Ile-de-France	France
Tech Mahindra	10,000+	Pune	Maharashtra	India
American Express Global Business Travel	10,000+	New York City	New York	United States
Abrdn	10,000+	Edinburgh	Scotland	United Kingdom
TD Bank	10,000+	Toronto	Ontario	Canada
Laing O'Rourke	10,000+	Dartford	England	United Kingdom
Allegis Group	10,000+	Hanover	Maryland	United States
Optus	10,000+	Macquarie Park	New South Wales	Australia
Rogers	10,000+	Toronto	Ontario	Canada

ServiceNow Request Management

Market Share of ServiceNow Request Management

469

5.59%

#6

Top Competitors and Alternatives of ServiceNow Request Management

Top Competitors and Alternatives of ServiceNow Request Management

Customers of ServiceNow Request Management

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ServiceNow Request Management Customers by Products and Services

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ServiceNow Request Management Customers by Employee Size

ServiceNow Request Management Customers by Geography

Employees of ServiceNow Request Management

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