MindTouch
MindTouch is intelligent knowledge software that improves support agent productivity, increases ticket deflection, and fuels self-service support.
Market Share of MindTouch
Current Customer(s)
149
Market Share (Est.)
1.40%
Ranking
#11
Top Competitors and Alternatives of MindTouch
The top three of MindTouch’s competitors in the Customer Self Service category are Ada Support with 19.92%, Zendesk Answer Bot with 19.26%, Helpjuice with 14.38% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Ada Support | 2117 | 19.92% | MindTouch vs Ada Support |
| Zendesk Answer Bot | 2047 | 19.26% | MindTouch vs Zendesk Answer Bot |
| Helpjuice | 1528 | 14.38% | MindTouch vs Helpjuice |
| Support Hero | 1360 | 12.80% | MindTouch vs Support Hero |
| ServiceNow Request Management | 957 | 9.00% | MindTouch vs ServiceNow Request Management |
| inSided | 750 | 7.06% | MindTouch vs inSided |
| HubSpot Service Hub | 622 | 5.85% | MindTouch vs HubSpot Service Hub |
| Salesforce Customer Portal | 242 | 2.28% | MindTouch vs Salesforce Customer Portal |
| Thumbtack | 241 | 2.27% | MindTouch vs Thumbtack |
| Inbenta | 200 | 1.88% | MindTouch vs Inbenta |
| KnowledgeOwl | 138 | 1.30% | MindTouch vs KnowledgeOwl |
| RightAnswers | 76 | 0.72% | MindTouch vs RightAnswers |
| Jacada | 38 | 0.36% | MindTouch vs Jacada |
| Bold360 | 37 | 0.35% | MindTouch vs Bold360 |
| Elevio | 34 | 0.32% | MindTouch vs Elevio |
| BotEngine.ai | 26 | 0.24% | MindTouch vs BotEngine.ai |
| Team Sales Agent | 19 | 0.18% | MindTouch vs Team Sales Agent |
| Chatfuel | 16 | 0.15% | MindTouch vs Chatfuel |
| AgentBot | 16 | 0.15% | MindTouch vs AgentBot |
| Avaya Ava | 7 | 0.07% | MindTouch vs Avaya Ava |
Popular Comparisons
Top Competitors and Alternatives of MindTouch
The top three of MindTouch’s competitors in the Customer Self Service category are Ada Support with 19.92%, Zendesk Answer Bot with 19.26%, Helpjuice with 14.38% market share.
MindTouch vs Ada Support
MindTouch vs Zendesk Answer Bot
MindTouch vs Helpjuice
MindTouch vs Support Hero
MindTouch vs ServiceNow Request Management
MindTouch vs inSided
MindTouch vs HubSpot Service Hub
MindTouch vs Salesforce Customer Portal
Customers of MindTouch
Around the world in 2026, over 148 companies have started using MindTouch as Customer Self Service tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| FIS | 10,000+ | Jacksonville | Florida | United States |     |
| NetApp | 10,000+ | San Jose | California | United States | |
| Omnicell | 10,000+ | Fort Worth | Texas | United States | |
| Sony Electronics | 10,000+ | San Diego | California | United States | |
| Banco Bci | 10,000+ | Santiago | Santiago Metropolitan | Chile | |
| Gallagher Security | 10,000+ | Hamilton | Waikato | New Zealand | |
| Thermo Fisher Scientific | 10,000+ | Waltham | Massachusetts | United States | |
| iCIMS | 10,000+ | Matawan | New Jersey | United States | |
| IBM | 10,000+ | Armonk | New York | United States | |
| Norfolk Southern | 10,000+ | Atlanta | Georgia | United States | |
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MindTouch Customers by Products and Services
The top three products and services offering customers that use MindTouch for Customer Self Service are Analytics (8), Cybersecurity (5), Higher Education (5).
Customers
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MindTouch Customers by Employee Size
The majority of MindTouch's customers for the customer-self-service category fall in the company size of 1,000 - 4,999 employees (38 companies), 10,000+ employees (23 companies), 100 - 249 employees (20 companies).
Employee Size
MindTouch Customers by Geography
The top three geographies of MindTouch for customer-self-service are the United States with 98(75.97%), Canada with 6(4.65%), United Kingdom with 6(4.65%) customers respectively.
Customers
Employees of MindTouch
Also see other Products/Services by MindTouch in:
FAQ
Find answers to the most often asked questions by users.
Who are the top MindTouch competitors?
MindTouch’s Top competitors in the customer-self-service category are Ada Support, Zendesk Answer Bot, Helpjuice. You can view a full list of MindTouch competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of MindTouch and 40,000 other technologies on the internet. You can also compare MindTouch and its feature with top competitors here : MindTouch vs Ada Support MindTouch vs Zendesk Answer Bot MindTouch vs Helpjuice.
What is MindTouch customer distribution based on company size?
What is MindTouch market share in the customer-self-service?
What are the top countries that use MindTouch?
What are the top industries that use MindTouch?
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