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Cloud Contact Center Software

Q: How many companies use Cloud Contact Center Software software these days?

Around the world in 2025, over 22,677 companies are currently using one or more Cloud Contact Center Software software. Out of these, there are 16,799 companies using Cloud Contact Center Software tools that are originally from the United States.

Q: Which company has the most significant market share in the Cloud Contact Center Software software space?

The top few companies that have the most significant market share in the Cloud Contact Center Software space are Irene with 30.55% of market share, Amazon Connect with 11.72% of market share, Coveo with 10.51% of market share. Check for other Cloud Contact Center Software technologies market share here.

Q: What are the top industries that usually use Cloud Contact Center Software softwares?

The top industries that use Cloud Contact Center Software software are Cloud Services (631), Managed Services (486), Consulting (453).

Gain market share and customer base information about the top Cloud Contact Center Software software. Check out our list of Cloud Contact Center Software Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

108

Technologies Tracked

30665

Companies Tracked

Categories related to Cloud Contact Center Software

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

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Top 5 Cloud Contact Center Software technologies in 2025

Over 30665 companies are using Cloud Contact Center Software tools. Irene with 30.55% market share (9368 customers), Amazon Connect with 11.72% market share (3595 customers), Coveo with 10.51% market share (3223 customers).

Technology

Market Share (Est.)

Customers

Irene

30.55%

9368

Amazon Connect

11.72%

3595

Coveo

10.51%

3223

NICE inContact

9.97%

3056

Virtual PBX

8.55%

2623

Others

28.70%

8800

Cloud Contact Center Software Customers by Employee Size

The majority of Cloud Contact Center Software category falls in the company size of 0 - 9 employees (8715 companies), 20 - 49 employees (4495 companies), 100 - 249 employees (3785 companies).

Employee Size

Cloud Contact Center Software Customers by Geography

Companies using Cloud Contact Center Software technology software are majorly from the United States with 16799 (65.97%), United Kingdom with 2014 (7.91%), Brazil with 1319 (5.18%) customers respectively.

Customers

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Cloud Contact Center Software Customers by Industry

Top industries that use Cloud Contact Center Software for Cloud Services (631), Managed Services (486), Consulting (453).

Customers

Market Share for Top Cloud Contact Center Software Technologies

Analyze the market share of popular Cloud Contact Center Software technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Irene	9368	30.55
2	Amazon Connect	3595	11.72
3	Coveo	3223	10.51
4	NICE inContact	3056	9.97
5	Virtual PBX	2623	8.55
6	Cisco Unified Contact Center Enterprise	1929	6.29
7	Genesys Cloud CX	1543	5.03
8	Spoken Communications	729	2.38
9	NICE CXone	668	2.18
10	VICIdial	533	1.74
11	Synthetix	297	0.97
12	CallTrackingMetrics	283	0.92
13	TASKE	248	0.81
14	Dialer Software	234	0.76
15	Anywhere365	157	0.51
16	Grabyo	135	0.44
17	Natterbox	120	0.39
18	Ozonetel	111	0.36
19	8x8 Cloud Contact Center	105	0.34
20	Enghouse Interactive	97	0.32
21	Google Contact Center AI	94	0.31
22	Enghouse Interactive Contact Center	86	0.28
23	QueueMetrics	76	0.25
24	Calabrio ONE	75	0.24
25	Sharpen	73	0.24
26	Contivio	71	0.23
27	Aceyus	67	0.22
28	ConnectAndSell	62	0.20
29	Anywhere365 for Skype Business	60	0.20
30	Call Center Studio	58	0.19
31	Car Wars	55	0.18
32	Capgemini Odigo	53	0.17
33	Mitel Unified Communications	53	0.17
34	CallTower	52	0.17
35	MightyCall	43	0.14
36	Pamela	39	0.13
37	Aavaz	33	0.11
38	Unify	30	0.10
39	FrontSpin	30	0.10
40	Vitu	29	0.09
41	Alcatel-Lucent OmniTouch	26	0.08
42	PrimoDialler	23	0.08
43	LeadsRain	21	0.07
44	Transera	20	0.07
45	CallMiner Eureka	18	0.06
46	IPscape	15	0.05
47	Novanet C3S	15	0.05
48	Oracle Content and Experience Cloud	14	0.05
49	Atos Unify OpenScape Voice	13	0.04
50	HOGUNSOFT	13	0.04
51	NEC Cloud	12	0.04
52	BluIP	11	0.04
53	LinkScope QE	11	0.04
54	MiaRec	10	0.03
55	Q-Suite	10	0.03
56	Evolved Call Center	10	0.03
57	CALLN	10	0.03
58	SpiceCSM Dashboards and Analytics	9	0.03
59	Verint Open CCaaS Platform	9	0.03
60	TCN Cloud	8	0.03
61	SAP Contact Center	8	0.03
62	Virtual Observer	8	0.03
63	Greenlight CRM	8	0.03
64	CyCC	8	0.03
65	Rostrvm	7	0.02
66	SmartAction	7	0.02
67	Smiddle	7	0.02
68	DialedIn	7	0.02
69	Oracle Contact On Demand	6	0.02
70	Nubitalk	6	0.02
71	PARTH	6	0.02
72	Akio	5	0.02
73	Trooya	5	0.02
74	EasyContactNow	5	0.02
75	Ringio	5	0.02
76	telerion	5	0.02
77	CallScripter Synergy	5	0.02
78	Dialfire	5	0.02
79	HoduCC	4	0.01
80	PureCloud Engage	4	0.01
81	SuperReceptionist	4	0.01
82	Know Max	4	0.01
83	NetKeeper	4	0.01
84	CenterMaster	4	0.01
85	Intellicon	4	0.01
86	Clearview	3	0.01
87	CenturyLink Contact Center	3	0.01
88	SparkTG	3	0.01
89	expertcloud	3	0.01
90	NEC Contact Center	3	0.01
91	Sip2Dial	3	0.01
92	Quvu	3	0.01
93	Cloud Telephony	2	0.01
94	Telax Contact Center	2	0.01
95	Kunnect	2	0.01
96	Voicent Call Center Manager	2	0.01
97	TalkHelper Call Center for Skype	2	0.01
98	Dezide Contact Center	2	0.01
99	Fuze Contact Center	2	0.01
100	Noda Contact Center	2	0.01
101	Sarv Cloud Telephony	2	0.01
102	Support.com Nexus	2	0.01
103	FONREACH	2	0.01
104	Genesis Communications	2	0.01
105	PRO-T-S	2	0.01
106	Telemation	2	0.01
107	PBXMate	2	0.01
108	ACD panel	2	0.01

FAQ

Find answers to the most often asked questions by users.

Who are the top Cloud Contact Center Software software market leaders?

Top leaders in the category for Cloud Contact Center Software software are Irene, Amazon Connect, Coveo. Here, you can view a full list of Cloud Contact Center Software tools in the market.