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Cloud Contact Center Software

Q: How many companies use Cloud Contact Center Software software these days?

Around the world in 2026, over 21,371 companies are currently using one or more Cloud Contact Center Software software. Out of these, there are 16,148 companies using Cloud Contact Center Software tools that are originally from the United States.

Q: Which company has the most significant market share in the Cloud Contact Center Software software space?

The top few companies that have the most significant market share in the Cloud Contact Center Software space are Irene with 33.97% of market share, Amazon Connect with 11.49% of market share, Coveo with 11.05% of market share. Check for other Cloud Contact Center Software technologies market share here.

Q: What are the top industries that usually use Cloud Contact Center Software softwares?

The top industries that use Cloud Contact Center Software software are Cloud Services (563), Consulting (424), Managed Services (422).

Gain market share and customer base information about the top Cloud Contact Center Software software. Check out our list of Cloud Contact Center Software Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

110

Technologies Tracked

30312

Companies Tracked

Categories related to Cloud Contact Center Software

CRM Platforms

Sales Enablement

Sales Management

Live Chat

Customer Experience

Top 5 Cloud Contact Center Software technologies in 2026

Over 30312 companies are using Cloud Contact Center Software tools. Irene with 33.97% market share (10298 customers), Amazon Connect with 11.49% market share (3482 customers), Coveo with 11.05% market share (3348 customers).

Technology

Market Share (Est.)

Customers

Irene

33.97%

10298

Amazon Connect

11.49%

3482

Coveo

11.05%

3348

NICE inContact

10.07%

3052

Virtual PBX

7.01%

2126

Others

26.41%

8006

Cloud Contact Center Software Customers by Employee Size

The majority of Cloud Contact Center Software category falls in the company size of 0 - 9 employees (8892 companies), 20 - 49 employees (4462 companies), 100 - 249 employees (3560 companies).

Employee Size

Cloud Contact Center Software Customers by Geography

Companies using Cloud Contact Center Software technology software are majorly from the United States with 16148 (65.24%), United Kingdom with 1928 (7.79%), Brazil with 1334 (5.39%) customers respectively.

Customers

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Cloud Contact Center Software Customers by Industry

Top industries that use Cloud Contact Center Software for Cloud Services (563), Consulting (424), Managed Services (422).

Customers

Market Share for Top Cloud Contact Center Software Technologies

Analyze the market share of popular Cloud Contact Center Software technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Irene	10298	33.97
2	Amazon Connect	3482	11.49
3	Coveo	3348	11.05
4	NICE inContact	3052	10.07
5	Virtual PBX	2126	7.01
6	Cisco Unified Contact Center Enterprise	1543	5.09
7	Genesys Cloud CX	1492	4.92
8	Spoken Communications	743	2.45
9	NICE CXone	632	2.08
10	VICIdial	437	1.44
11	Synthetix	317	1.05
12	CallTrackingMetrics	271	0.89
13	Dialer Software	228	0.75
14	TASKE	179	0.59
15	Anywhere365	137	0.45
16	Grabyo	119	0.39
17	Natterbox	117	0.39
18	Ozonetel	112	0.37
19	8x8 Cloud Contact Center	98	0.32
20	Google Contact Center AI	90	0.30
21	Enghouse Interactive	83	0.27
22	Contivio	76	0.25
23	Sharpen	67	0.22
24	Calabrio ONE	64	0.21
25	Aceyus	63	0.21
26	QueueMetrics	61	0.20
27	Enghouse Interactive Contact Center	59	0.19
28	Call Center Studio	56	0.18
29	Anywhere365 for Skype Business	51	0.17
30	Capgemini Odigo	50	0.16
31	Mitel Unified Communications	50	0.16
32	ConnectAndSell	47	0.16
33	Car Wars	47	0.16
34	MightyCall	39	0.13
35	Pamela	39	0.13
36	CallTower	37	0.12
37	Aavaz	34	0.11
38	Vitu	34	0.11
39	Unify	28	0.09
40	PrimoDialler	26	0.09
41	FrontSpin	24	0.08
42	LeadsRain	22	0.07
43	Alcatel-Lucent OmniTouch	22	0.07
44	Transera	22	0.07
45	Verint Open CCaaS Platform	20	0.07
46	CyCC	19	0.06
47	Novanet C3S	15	0.05
48	HOGUNSOFT	14	0.05
49	CallMiner Eureka	13	0.04
50	IPscape	13	0.04
51	CALLN	13	0.04
52	Atos Unify OpenScape Voice	12	0.04
53	BluIP	11	0.04
54	Q-Suite	11	0.04
55	SpiceCSM Dashboards and Analytics	10	0.03
56	LinkScope QE	10	0.03
57	NEC Cloud	10	0.03
58	Virtual Observer	9	0.03
59	Greenlight CRM	9	0.03
60	MiaRec	8	0.03
61	Oracle Content and Experience Cloud	8	0.03
62	TCN Cloud	7	0.02
63	Nubitalk	7	0.02
64	telerion	7	0.02
65	SmartAction	7	0.02
66	Intellicon	7	0.02
67	Rostrvm	6	0.02
68	CallScripter Synergy	6	0.02
69	PARTH	6	0.02
70	Smiddle	6	0.02
71	DialedIn	6	0.02
72	Akio	5	0.02
73	Trooya	5	0.02
74	SAP Contact Center	5	0.02
75	Sip2Dial	5	0.02
76	Dialfire	5	0.02
77	HoduCC	4	0.01
78	CenturyLink Contact Center	4	0.01
79	PureCloud Engage	4	0.01
80	Oracle Contact On Demand	4	0.01
81	EasyContactNow	4	0.01
82	SuperReceptionist	4	0.01
83	Ringio	4	0.01
84	Know Max	4	0.01
85	Quvu	4	0.01
86	NetKeeper	4	0.01
87	Kunnect	3	0.01
88	TalkHelper Call Center for Skype	3	0.01
89	Noda Contact Center	3	0.01
90	expertcloud	3	0.01
91	NEC Contact Center	3	0.01
92	Genesis Communications	3	0.01
93	ACD panel	3	0.01
94	Cloud Telephony	2	0.01
95	Clearview	2	0.01
96	Voicent Call Center Manager	2	0.01
97	Ameyo Emerge	2	0.01
98	Nixxis Contact Suite	2	0.01
99	Dezide Contact Center	2	0.01
100	Evolved Call Center	2	0.01
101	Fuze Contact Center	2	0.01
102	SparkTG	2	0.01
103	Sarv Cloud Telephony	2	0.01
104	Support.com Nexus	2	0.01
105	FONREACH	2	0.01
106	PRO-T-S	2	0.01
107	XtR Desktop	2	0.01
108	Telemation	2	0.01
109	PBXMate	2	0.01
110	CenterMaster	2	0.01

FAQ

Find answers to the most often asked questions by users.

Who are the top Cloud Contact Center Software software market leaders?

Top leaders in the category for Cloud Contact Center Software software are Irene, Amazon Connect, Coveo. Here, you can view a full list of Cloud Contact Center Software tools in the market.