Cloud Contact Center Software

Gain market share and customer base information about the top Cloud Contact Center Software software. Check out our list of Cloud Contact Center Software Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

117

Technologies

36340

Companies

Movements

Categories related to Cloud Contact Center Software

Top 5 Cloud Contact Center Software technologies in 2023

Over 36,340 companies are using Cloud Contact Center Software tools. Irene with 27.95% market share (10,157 customers), Unify with 10.77% market share (3,914 customers), Ringio with 9.55% market share (3,469 customers),

Irene

27.95 %

Market Share

10157

Customers
Unify

10.77 %

Market Share

3914

Customers
Ringio

9.55 %

Market Share

3469

Customers
NICE inContact

9.00 %

Market Share

3272

Customers
Amazon Connect

7.66 %

Market Share

2783

Customers
Others

35.07 %

Market Share

12745

Customers

Cloud Contact Center Software Customers by Employee Size

The majority of Cloud Contact Center Software category falls in the company size of 0 - 9 employees (13,700 companies), 20 - 49 employees (8,428 companies), 100 - 249 employees (3,774 companies).

Cloud Contact Center Software Customers by Geography

Companies using Cloud Contact Center Software technology software are majorly from the United States with 25,416 (74.15%), United Kingdom with 2,331 (6.80%), Canada with 1,346 (3.93%) customers respectively.

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Cloud Contact Center Software Customers by Industry

Top industries that use Cloud Contact Center Software for Professional Services (7,105), Technology (6,908), Media and Telecom (2,218).

Market Share for Top Cloud Contact Center Software Technologies

Analyze the market share of popular Cloud Contact Center Software technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Irene	10157	27.95 (%)
2	Unify	3914	10.77 (%)
3	Ringio	3469	9.55 (%)
4	NICE inContact	3272	9.00 (%)
5	Amazon Connect	2783	7.66 (%)
6	Coveo	2767	7.61 (%)
7	Cisco Unified Contact Center Enterprise	1598	4.40 (%)
8	Virtual PBX	1557	4.28 (%)
9	Spoken Communications	1201	3.30 (%)
10	Ansapoint	793	2.18 (%)
11	NICE CXone	452	1.24 (%)
12	VICIdial	395	1.09 (%)
13	Anywhere365	312	0.86 (%)
14	Shoretel Connect	251	0.69 (%)
15	CallTrackingMetrics	245	0.67 (%)
16	Clearview	222	0.61 (%)
17	Akio	208	0.57 (%)
18	Genesys Cloud CX	156	0.43 (%)
19	Synthetix	141	0.39 (%)
20	Natterbox	121	0.33 (%)
21	Cogito Diaog	114	0.31 (%)
22	AVOXI	109	0.30 (%)
23	Customer Solutions	103	0.28 (%)
24	CallTower	103	0.28 (%)
25	InGenius Connector Enterprise	89	0.24 (%)
26	Contivio	68	0.19 (%)
27	CreativeVirtual	65	0.18 (%)
28	Enghouse Interactive Contact Center	63	0.17 (%)
29	Smiddle	63	0.17 (%)
30	Ozonetel	62	0.17 (%)
31	Pamela	62	0.17 (%)
32	expertcloud	61	0.17 (%)
33	Enghouse Interactive	56	0.15 (%)
34	Anywhere365 for Skype Business	55	0.15 (%)
35	ConnectAndSell	54	0.15 (%)
36	Sharpen	48	0.13 (%)
37	Call Tools Contact Center	43	0.12 (%)
38	Google Contact Center AI	42	0.12 (%)
39	Call Center Studio	42	0.12 (%)
40	SmartAction	41	0.11 (%)
41	QueueMetrics	40	0.11 (%)
42	Voiptime Cloud	38	0.10 (%)
43	SuperReceptionist	37	0.10 (%)
44	Dialer Software	33	0.09 (%)
45	Novanet C3S	32	0.09 (%)
46	TASKE	31	0.09 (%)
47	BluIP	30	0.08 (%)
48	NuVoxx Cloud Contact Centre	30	0.08 (%)
49	Humach	29	0.08 (%)
50	Mitel Unified Communications	27	0.07 (%)
51	FrontSpin	26	0.07 (%)
52	Dialfire	25	0.07 (%)
53	Transera	25	0.07 (%)
54	Car Wars	25	0.07 (%)
55	Calabrio ONE	24	0.07 (%)
56	MiaRec	24	0.07 (%)
57	Dialer360	22	0.06 (%)
58	MightyCall	22	0.06 (%)
59	CallMiner Eureka	22	0.06 (%)
60	VoiceLog	22	0.06 (%)
61	Brekeke CCS	21	0.06 (%)
62	LeadsRain	18	0.05 (%)
63	Goldfish.ie	17	0.05 (%)
64	Alcatel-Lucent OmniTouch	17	0.05 (%)
65	Nectar Desk	15	0.04 (%)
66	TCN Cloud	15	0.04 (%)
67	IPscape	14	0.04 (%)
68	CALLN	13	0.04 (%)
69	Virtual Observer	13	0.04 (%)
70	SAP Contact Center	12	0.03 (%)
71	Rostrvm	12	0.03 (%)
72	Greenlight CRM	12	0.03 (%)
73	SpiceCSM Dashboards and Analytics	12	0.03 (%)
74	CyCC	12	0.03 (%)
75	Q-Suite	11	0.03 (%)
76	Sip2Dial	10	0.03 (%)
77	Aavaz	10	0.03 (%)
78	FONREACH	9	0.02 (%)
79	Noda Contact Center	9	0.02 (%)
80	Oracle Contact On Demand	8	0.02 (%)
81	HOGUNSOFT	8	0.02 (%)
82	PrimoDialler	8	0.02 (%)
83	CallScripter Synergy	8	0.02 (%)
84	Quvu	7	0.02 (%)
85	LinkScope QE	7	0.02 (%)
86	Kunnect	7	0.02 (%)
87	PARTH	6	0.02 (%)
88	Tentacle	6	0.02 (%)
89	EasyContactNow	6	0.02 (%)
90	Atos Unify OpenScape Voice	6	0.02 (%)
91	HoduCC	5	0.01 (%)
92	PureCloud Engage	5	0.01 (%)
93	Nubitalk	5	0.01 (%)
94	West Cloud Contact Center	5	0.01 (%)
95	NEC Contact Center	5	0.01 (%)
96	telerion	5	0.01 (%)
97	Ameyo Emerge	5	0.01 (%)
98	NetKeeper	4	0.01 (%)
99	PBXMate	4	0.01 (%)
100	Telax Contact Center	4	0.01 (%)
101	Evolved Call Center	4	0.01 (%)
102	Intellicon	4	0.01 (%)
103	PRO-T-S	3	0.01 (%)
104	Sarv Cloud Telephony	3	0.01 (%)
105	Ameyo Engage	3	0.01 (%)
106	Genesis Communications	3	0.01 (%)
107	Capgemini Odigo	3	0.01 (%)
108	Telemation	2	0.01 (%)
109	KooKoo	2	0.01 (%)
110	8x8 Cloud Contact Center	2	0.01 (%)
111	Voicent Call Center Manager	2	0.01 (%)
112	Nixxis Contact Suite	2	0.01 (%)
113	SparkTG	2	0.01 (%)
114	EVS7 Cloud Contact Center	2	0.01 (%)
115	Support.com Nexus	2	0.01 (%)
116	Metaphor Contact Center	2	0.01 (%)
117	Newbridge	2	0.01 (%)

Technology	Market share
Irene	27.95 (%)
Unify	10.77 (%)
Ringio	9.55 (%)
NICE inContact	9.00 (%)
Amazon Connect	7.66 (%)
Coveo	7.61 (%)
Cisco Unified Contact Center Enterprise	4.40 (%)
Virtual PBX	4.28 (%)
Spoken Communications	3.30 (%)
Ansapoint	2.18 (%)
NICE CXone	1.24 (%)
VICIdial	1.09 (%)
Anywhere365	0.86 (%)
Shoretel Connect	0.69 (%)
CallTrackingMetrics	0.67 (%)
Clearview	0.61 (%)
Akio	0.57 (%)
Genesys Cloud CX	0.43 (%)
Synthetix	0.39 (%)
Natterbox	0.33 (%)
Cogito Diaog	0.31 (%)
AVOXI	0.30 (%)
Customer Solutions	0.28 (%)
CallTower	0.28 (%)
InGenius Connector Enterprise	0.24 (%)
Contivio	0.19 (%)
CreativeVirtual	0.18 (%)
Enghouse Interactive Contact Center	0.17 (%)
Smiddle	0.17 (%)
Ozonetel	0.17 (%)
Pamela	0.17 (%)
expertcloud	0.17 (%)
Enghouse Interactive	0.15 (%)
Anywhere365 for Skype Business	0.15 (%)
ConnectAndSell	0.15 (%)
Sharpen	0.13 (%)
Call Tools Contact Center	0.12 (%)
Google Contact Center AI	0.12 (%)
Call Center Studio	0.12 (%)
SmartAction	0.11 (%)
QueueMetrics	0.11 (%)
Voiptime Cloud	0.10 (%)
SuperReceptionist	0.10 (%)
Dialer Software	0.09 (%)
Novanet C3S	0.09 (%)
TASKE	0.09 (%)
BluIP	0.08 (%)
NuVoxx Cloud Contact Centre	0.08 (%)
Humach	0.08 (%)
Mitel Unified Communications	0.07 (%)
FrontSpin	0.07 (%)
Dialfire	0.07 (%)
Transera	0.07 (%)
Car Wars	0.07 (%)
Calabrio ONE	0.07 (%)
MiaRec	0.07 (%)
Dialer360	0.06 (%)
MightyCall	0.06 (%)
CallMiner Eureka	0.06 (%)
VoiceLog	0.06 (%)
Brekeke CCS	0.06 (%)
LeadsRain	0.05 (%)
Goldfish.ie	0.05 (%)
Alcatel-Lucent OmniTouch	0.05 (%)
Nectar Desk	0.04 (%)
TCN Cloud	0.04 (%)
IPscape	0.04 (%)
CALLN	0.04 (%)
Virtual Observer	0.04 (%)
SAP Contact Center	0.03 (%)
Rostrvm	0.03 (%)
Greenlight CRM	0.03 (%)
SpiceCSM Dashboards and Analytics	0.03 (%)
CyCC	0.03 (%)
Q-Suite	0.03 (%)
Sip2Dial	0.03 (%)
Aavaz	0.03 (%)
FONREACH	0.02 (%)
Noda Contact Center	0.02 (%)
Oracle Contact On Demand	0.02 (%)
HOGUNSOFT	0.02 (%)
PrimoDialler	0.02 (%)
CallScripter Synergy	0.02 (%)
Quvu	0.02 (%)
LinkScope QE	0.02 (%)
Kunnect	0.02 (%)
PARTH	0.02 (%)
Tentacle	0.02 (%)
EasyContactNow	0.02 (%)
Atos Unify OpenScape Voice	0.02 (%)
HoduCC	0.01 (%)
PureCloud Engage	0.01 (%)
Nubitalk	0.01 (%)
West Cloud Contact Center	0.01 (%)
NEC Contact Center	0.01 (%)
telerion	0.01 (%)
Ameyo Emerge	0.01 (%)
NetKeeper	0.01 (%)
PBXMate	0.01 (%)
Telax Contact Center	0.01 (%)
Evolved Call Center	0.01 (%)
Intellicon	0.01 (%)
PRO-T-S	0.01 (%)
Sarv Cloud Telephony	0.01 (%)
Ameyo Engage	0.01 (%)
Genesis Communications	0.01 (%)
Capgemini Odigo	0.01 (%)
Telemation	0.01 (%)
KooKoo	0.01 (%)
8x8 Cloud Contact Center	0.01 (%)
Voicent Call Center Manager	0.01 (%)
Nixxis Contact Suite	0.01 (%)
SparkTG	0.01 (%)
EVS7 Cloud Contact Center	0.01 (%)
Support.com Nexus	0.01 (%)
Metaphor Contact Center	0.01 (%)
Newbridge	0.01 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Cloud Contact Center Software software market leaders?

Top leaders in the category for Cloud Contact Center Software software are Irene, Unify, Ringio. Here, you can view a full list of Cloud Contact Center Software tools in the market.

How many companies use Cloud Contact Center Software software these days?

Around the world in 2023, over 39,434 companies are currently using one or more Cloud Contact Center Software software. Out of these, there are 25,416 companies using Cloud Contact Center Software tools that are originally from the United States .

Which company has the most significant market share in the Cloud Contact Center Software software space?

The top few companies that have the most significant market share in the Cloud Contact Center Software space are Irene with 27.95 % of market share, and Unify with 10.77 % of market share and Ringio with 9.55 % of market share . Check for other Cloud Contact Center Software technologies market share here.

What are the top industries that usually use Cloud Contact Center Software softwares?

The top industries that use Cloud Contact Center Software software are Professional Services (7,105) , Technology (6,908) , Media and Telecom (2,218) .