Solutions

6sense Revenue AI™ for Marketing

6sense Revenue AI™ for Sales

Copied

Cloud Contact Center Software

Q: How many companies use Cloud Contact Center Software software these days?

Around the world in 2026, over 21,595 companies are currently using one or more Cloud Contact Center Software software. Out of these, there are 16,924 companies using Cloud Contact Center Software tools that are originally from the United States.

Q: Which company has the most significant market share in the Cloud Contact Center Software software space?

The top few companies that have the most significant market share in the Cloud Contact Center Software space are Irene with 34.43% of market share, Amazon Connect with 11.77% of market share, Coveo with 11.17% of market share. Check for other Cloud Contact Center Software technologies market share here.

Q: What are the top industries that usually use Cloud Contact Center Software softwares?

The top industries that use Cloud Contact Center Software software are Cloud Services (555), Managed Services (453), Cybersecurity (429).

Gain market share and customer base information about the top Cloud Contact Center Software software. Check out our list of Cloud Contact Center Software Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

115

Technologies Tracked

30942

Companies Tracked

Categories related to Cloud Contact Center Software

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Cloud Contact Center Software technologies in 2026

Over 30942 companies are using Cloud Contact Center Software tools. Irene with 34.43% market share (10652 customers), Amazon Connect with 11.77% market share (3643 customers), Coveo with 11.17% market share (3455 customers).

Technology

Market Share (Est.)

Customers

Irene

34.43%

10652

Amazon Connect

11.77%

3643

Coveo

11.17%

3455

NICE inContact

9.89%

3061

Virtual PBX

6.83%

2112

Others

25.92%

8019

Cloud Contact Center Software Customers by Employee Size

The majority of Cloud Contact Center Software category falls in the company size of 0 - 9 employees (9330 companies), 20 - 49 employees (4533 companies), 10,000+ employees (3585 companies).

Employee Size

Cloud Contact Center Software Customers by Geography

Companies using Cloud Contact Center Software technology software are majorly from the United States with 16924 (65.94%), United Kingdom with 2013 (7.84%), Brazil with 1478 (5.76%) customers respectively.

Customers

Sign up for 6sense Revenue AI™ to get FREE verified B2B contact data.

Cloud Contact Center Software Customers by Industry

Top industries that use Cloud Contact Center Software for Cloud Services (555), Managed Services (453), Cybersecurity (429).

Customers

Market Share for Top Cloud Contact Center Software Technologies

Analyze the market share of popular Cloud Contact Center Software technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Irene	10652	34.43
2	Amazon Connect	3643	11.77
3	Coveo	3455	11.17
4	NICE inContact	3061	9.89
5	Virtual PBX	2112	6.83
6	Cisco Unified Contact Center Enterprise	1546	5.00
7	Genesys Cloud CX	1385	4.48
8	Spoken Communications	731	2.36
9	NICE CXone	668	2.16
10	VICIdial	433	1.40
11	Synthetix	305	0.99
12	CallTrackingMetrics	276	0.89
13	TASKE	181	0.58
14	Anywhere365	130	0.42
15	Natterbox	124	0.40
16	Contivio	124	0.40
17	Grabyo	113	0.37
18	Google Contact Center AI	104	0.34
19	8x8 Cloud Contact Center	103	0.33
20	Mitel Unified Communications	94	0.30
21	Ozonetel	91	0.29
22	Sharpen	89	0.29
23	Enghouse Interactive	82	0.27
24	Call Center Studio	73	0.24
25	Enghouse Interactive Contact Center	70	0.23
26	Capgemini Odigo	70	0.23
27	Calabrio ONE	67	0.22
28	QueueMetrics	60	0.19
29	Aceyus	58	0.19
30	ConnectAndSell	55	0.18
31	Dialer Software	52	0.17
32	Car Wars	51	0.16
33	Anywhere365 for Skype Business	49	0.16
34	Akio	41	0.13
35	MightyCall	40	0.13
36	CallTower	38	0.12
37	Pamela	38	0.12
38	Vitu	36	0.12
39	Unify	28	0.09
40	FrontSpin	24	0.08
41	MiaRec	23	0.07
42	Alcatel-Lucent OmniTouch	22	0.07
43	Verint Open CCaaS Platform	22	0.07
44	LeadsRain	21	0.07
45	Q-Suite	21	0.07
46	Know Max	20	0.06
47	Novanet C3S	20	0.06
48	Transera	18	0.06
49	PrimoDialler	18	0.06
50	BluIP	16	0.05
51	SparkTG	15	0.05
52	Aavaz	15	0.05
53	Atos Unify OpenScape Voice	14	0.05
54	CallMiner Eureka	13	0.04
55	Humach	13	0.04
56	Dialfire	13	0.04
57	SpiceCSM Dashboards and Analytics	12	0.04
58	CyCC	12	0.04
59	Nubitalk	11	0.04
60	HOGUNSOFT	11	0.04
61	CALLN	11	0.04
62	Voiptime Cloud	10	0.03
63	Ringio	10	0.03
64	TCN Cloud	9	0.03
65	IPscape	9	0.03
66	Greenlight CRM	9	0.03
67	Smiddle	9	0.03
68	NEC Cloud	9	0.03
69	Telax Contact Center	8	0.03
70	Kunnect	8	0.03
71	LinkScope QE	8	0.03
72	Oracle Content and Experience Cloud	8	0.03
73	Dialer360	7	0.02
74	Virtual Observer	7	0.02
75	SmartAction	7	0.02
76	Rostrvm	6	0.02
77	Goldfish.ie	6	0.02
78	telerion	6	0.02
79	DialedIn	6	0.02
80	SAP Contact Center	5	0.02
81	CallScripter Synergy	5	0.02
82	PARTH	5	0.02
83	Intellicon	5	0.02
84	HoduCC	4	0.01
85	PureCloud Engage	4	0.01
86	Oracle Contact On Demand	4	0.01
87	EasyContactNow	4	0.01
88	SuperReceptionist	4	0.01
89	expertcloud	4	0.01
90	Genesis Communications	4	0.01
91	Sip2Dial	4	0.01
92	Quvu	4	0.01
93	NetKeeper	4	0.01
94	CenturyLink Contact Center	3	0.01
95	Noda Contact Center	3	0.01
96	Ansapoint	3	0.01
97	Cloud Telephony	2	0.01
98	Clearview	2	0.01
99	Trooya	2	0.01
100	Voicent Call Center Manager	2	0.01
101	TalkHelper Call Center for Skype	2	0.01
102	Ameyo Emerge	2	0.01
103	Nixxis Contact Suite	2	0.01
104	Dezide Contact Center	2	0.01
105	Evolved Call Center	2	0.01
106	Fuze Contact Center	2	0.01
107	Support.com Nexus	2	0.01
108	NEC Contact Center	2	0.01
109	FONREACH	2	0.01
110	PRO-T-S	2	0.01
111	XtR Desktop	2	0.01
112	OptimumESP	2	0.01
113	Telemation	2	0.01
114	PBXMate	2	0.01
115	ACD panel	2	0.01

FAQ

Find answers to the most often asked questions by users.

Who are the top Cloud Contact Center Software software market leaders?

Top leaders in the category for Cloud Contact Center Software software are Irene, Amazon Connect, Coveo. Here, you can view a full list of Cloud Contact Center Software tools in the market.