Cloud Contact Center Software

Gain market share and customer base information about the top Cloud Contact Center Software software. Check out our list of Cloud Contact Center Software Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

103

Technologies Tracked

24384

Companies Tracked

Categories related to Cloud Contact Center Software

Live Chat
Customer Experience
Forms And Surveys
Customer Engagement
Membership Management

Top 5 Cloud Contact Center Software technologies in 2025

Over 24384 companies are using Cloud Contact Center Software tools. Irene with 38.07% market share (9282 customers), Coveo with 13.52% market share (3297 customers), NICE inContact with 11.88% market share (2896 customers).

Technology

Market Share (Est.)

Customers

  • Irene

    38.07%

    9282

  • Coveo

    13.52%

    3297

  • NICE inContact

    11.88%

    2896

  • Amazon Connect

    8.66%

    2111

  • Virtual PBX

    4.70%

    1147

  • Others

    23.18%

    5651

  • Cloud Contact Center Software Customers by Employee Size

    The majority of Cloud Contact Center Software category falls in the company size of 0 - 9 employees (6560 companies), 20 - 49 employees (4395 companies), 100 - 249 employees (2642 companies).

    Employee Size

    Cloud Contact Center Software Customers by Geography

    Companies using Cloud Contact Center Software technology software are majorly from the United States with 14205 (68.69%), United Kingdom with 1450 (7.01%), Canada with 1047 (5.06%) customers respectively.

    Customers

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    Cloud Contact Center Software Customers by Industry

    Top industries that use Cloud Contact Center Software for Cloud Services (350), Consulting (302), Managed Services (276).

    Customers

    Market Share for Top Cloud Contact Center Software Technologies

    Analyze the market share of popular Cloud Contact Center Software technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Irene928238.07
    2Coveo329713.52
    3NICE inContact289611.88
    4Amazon Connect21118.66
    5Virtual PBX11474.70
    6Cisco Unified Contact Center Enterprise11024.52
    7Spoken Communications9373.84
    8Genesys Cloud CX7302.99
    9NICE CXone4391.80
    10VICIdial2921.20
    11CallTrackingMetrics2010.82
    12Synthetix1630.67
    13TASKE1400.57
    14Grabyo1120.46
    15Anywhere365960.39
    16Fuze Contact Center760.31
    17Ozonetel750.31
    18Enghouse Interactive650.27
    19Dialer Software590.24
    20Contivio580.24
    21Capgemini Odigo480.20
    22Car Wars450.18
    23Google Contact Center AI450.18
    24Sharpen440.18
    25Enghouse Interactive Contact Center440.18
    26Natterbox430.18
    27Pamela430.18
    28Aceyus400.16
    29Anywhere365 for Skype Business400.16
    30ConnectAndSell360.15
    31QueueMetrics360.15
    32Calabrio ONE320.13
    33MightyCall300.12
    34Vitu290.12
    35IPscape280.11
    36FrontSpin240.10
    37CallTower240.10
    38LeadsRain210.09
    39Novanet C3S200.08
    40Transera180.07
    41CyCC180.07
    42HOGUNSOFT170.07
    43Mitel Unified Communications160.07
    44CallMiner Eureka140.06
    45TCN Cloud140.06
    46Alcatel-Lucent OmniTouch130.05
    47Oracle Content and Experience Cloud130.05
    48Atos Unify OpenScape Voice120.05
    49SpiceCSM Dashboards and Analytics120.05
    50Aavaz120.05
    51LinkScope QE120.05
    52Q-Suite100.04
    53Virtual Observer100.04
    54CallScripter Synergy100.04
    55CALLN100.04
    56Unify90.04
    57Clearview90.04
    58Nubitalk90.04
    59SmartAction90.04
    60Rostrvm80.03
    61Greenlight CRM80.03
    62Quvu80.03
    63MiaRec70.03
    64Noda Contact Center70.03
    65Sip2Dial70.03
    66Smiddle70.03
    67PrimoDialler70.03
    68Call Center Studio70.03
    69NEC Cloud70.03
    70SuperReceptionist60.02
    71DialedIn60.02
    72HoduCC50.02
    73Oracle Contact On Demand50.02
    74SAP Contact Center50.02
    75telerion50.02
    76BluIP40.02
    77Trooya40.02
    78PureCloud Engage40.02
    79Ameyo Emerge40.02
    80EasyContactNow40.02
    81Know Max40.02
    82PARTH40.02
    83CenturyLink Contact Center30.01
    84Kunnect30.01
    85Voicent Call Center Manager30.01
    86Sarv Cloud Telephony30.01
    87Genesis Communications30.01
    88PRO-T-S30.01
    89NetKeeper30.01
    90PBXMate30.01
    91Dialfire30.01
    92CenterMaster30.01
    93Tentacle30.01
    94Intellicon30.01
    95Cloud Telephony20.01
    968x8 Cloud Contact Center20.01
    97Telax Contact Center20.01
    98Evolved Call Center20.01
    99Ringio20.01
    100SparkTG20.01
    101expertcloud20.01
    102FONREACH20.01
    103Telemation20.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Cloud Contact Center Software software market leaders?

    Top leaders in the category for Cloud Contact Center Software software are Irene, Coveo, NICE inContact. Here, you can view a full list of Cloud Contact Center Software tools in the market.

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    How many companies use Cloud Contact Center Software software these days?

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    Which company has the most significant market share in the Cloud Contact Center Software software space?

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    What are the top industries that usually use Cloud Contact Center Software softwares?

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    Popular Comparisons

    Irene vs Coveo

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