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Cloud Contact Center Software

Q: How many companies use Cloud Contact Center Software software these days?

Around the world in 2026, over 21,229 companies are currently using one or more Cloud Contact Center Software software. Out of these, there are 15,794 companies using Cloud Contact Center Software tools that are originally from the United States.

Q: Which company has the most significant market share in the Cloud Contact Center Software software space?

The top few companies that have the most significant market share in the Cloud Contact Center Software space are Irene with 32.29% of market share, Amazon Connect with 12.15% of market share, Coveo with 10.90% of market share. Check for other Cloud Contact Center Software technologies market share here.

Q: What are the top industries that usually use Cloud Contact Center Software softwares?

The top industries that use Cloud Contact Center Software software are Cloud Services (561), Managed Services (425), Data Analytics (420).

Gain market share and customer base information about the top Cloud Contact Center Software software. Check out our list of Cloud Contact Center Software Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

107

Technologies Tracked

28945

Companies Tracked

Categories related to Cloud Contact Center Software

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Top 5 Cloud Contact Center Software technologies in 2026

Over 28945 companies are using Cloud Contact Center Software tools. Irene with 32.29% market share (9345 customers), Amazon Connect with 12.15% market share (3516 customers), Coveo with 10.90% market share (3154 customers).

Technology

Market Share (Est.)

Customers

Irene

32.29%

9345

Amazon Connect

12.15%

3516

Coveo

10.90%

3154

NICE inContact

10.24%

2963

Virtual PBX

7.35%

2127

Others

27.09%

7840

Cloud Contact Center Software Customers by Employee Size

The majority of Cloud Contact Center Software category falls in the company size of 0 - 9 employees (8411 companies), 20 - 49 employees (4265 companies), 10,000+ employees (3519 companies).

Employee Size

Cloud Contact Center Software Customers by Geography

Companies using Cloud Contact Center Software technology software are majorly from the United States with 15794 (65.95%), United Kingdom with 1862 (7.77%), Brazil with 1307 (5.46%) customers respectively.

Customers

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Cloud Contact Center Software Customers by Industry

Top industries that use Cloud Contact Center Software for Cloud Services (561), Managed Services (425), Data Analytics (420).

Customers

Market Share for Top Cloud Contact Center Software Technologies

Analyze the market share of popular Cloud Contact Center Software technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Irene	9345	32.29
2	Amazon Connect	3516	12.15
3	Coveo	3154	10.90
4	NICE inContact	2963	10.24
5	Virtual PBX	2127	7.35
6	Cisco Unified Contact Center Enterprise	1542	5.33
7	Genesys Cloud CX	1457	5.03
8	Spoken Communications	669	2.31
9	NICE CXone	634	2.19
10	VICIdial	441	1.52
11	Synthetix	295	1.02
12	CallTrackingMetrics	274	0.95
13	Dialer Software	228	0.79
14	TASKE	182	0.63
15	Anywhere365	133	0.46
16	Grabyo	117	0.40
17	Natterbox	112	0.39
18	Ozonetel	110	0.38
19	8x8 Cloud Contact Center	105	0.36
20	Google Contact Center AI	85	0.29
21	Enghouse Interactive	83	0.29
22	Contivio	70	0.24
23	Sharpen	67	0.23
24	Calabrio ONE	65	0.22
25	Aceyus	62	0.21
26	QueueMetrics	61	0.21
27	Enghouse Interactive Contact Center	59	0.20
28	Call Center Studio	57	0.20
29	Mitel Unified Communications	50	0.17
30	Capgemini Odigo	49	0.17
31	Anywhere365 for Skype Business	49	0.17
32	ConnectAndSell	47	0.16
33	Car Wars	46	0.16
34	MightyCall	39	0.13
35	Pamela	38	0.13
36	CallTower	35	0.12
37	Aavaz	34	0.12
38	Vitu	31	0.11
39	Unify	28	0.10
40	FrontSpin	25	0.09
41	PrimoDialler	25	0.09
42	Alcatel-Lucent OmniTouch	22	0.08
43	LeadsRain	21	0.07
44	Verint Open CCaaS Platform	21	0.07
45	Transera	20	0.07
46	IPscape	15	0.05
47	Novanet C3S	14	0.05
48	CallMiner Eureka	13	0.04
49	HOGUNSOFT	13	0.04
50	Atos Unify OpenScape Voice	12	0.04
51	BluIP	11	0.04
52	CALLN	11	0.04
53	Q-Suite	10	0.03
54	Evolved Call Center	10	0.03
55	LinkScope QE	10	0.03
56	NEC Cloud	10	0.03
57	SpiceCSM Dashboards and Analytics	9	0.03
58	Greenlight CRM	9	0.03
59	MiaRec	8	0.03
60	Virtual Observer	8	0.03
61	CyCC	8	0.03
62	Oracle Content and Experience Cloud	8	0.03
63	TCN Cloud	7	0.02
64	SmartAction	7	0.02
65	Akio	6	0.02
66	Nubitalk	6	0.02
67	CallScripter Synergy	6	0.02
68	PARTH	6	0.02
69	Smiddle	6	0.02
70	Intellicon	6	0.02
71	DialedIn	6	0.02
72	Rostrvm	5	0.02
73	Trooya	5	0.02
74	SAP Contact Center	5	0.02
75	EasyContactNow	5	0.02
76	telerion	5	0.02
77	Dialfire	5	0.02
78	HoduCC	4	0.01
79	CenturyLink Contact Center	4	0.01
80	PureCloud Engage	4	0.01
81	Oracle Contact On Demand	4	0.01
82	SuperReceptionist	4	0.01
83	Ringio	4	0.01
84	Sip2Dial	4	0.01
85	Know Max	4	0.01
86	Quvu	4	0.01
87	NetKeeper	4	0.01
88	Kunnect	3	0.01
89	SparkTG	3	0.01
90	expertcloud	3	0.01
91	NEC Contact Center	3	0.01
92	Genesis Communications	3	0.01
93	ACD panel	3	0.01
94	CenterMaster	3	0.01
95	Cloud Telephony	2	0.01
96	Clearview	2	0.01
97	Voicent Call Center Manager	2	0.01
98	TalkHelper Call Center for Skype	2	0.01
99	Dezide Contact Center	2	0.01
100	Fuze Contact Center	2	0.01
101	Noda Contact Center	2	0.01
102	Sarv Cloud Telephony	2	0.01
103	Support.com Nexus	2	0.01
104	FONREACH	2	0.01
105	PRO-T-S	2	0.01
106	Telemation	2	0.01
107	PBXMate	2	0.01

FAQ

Find answers to the most often asked questions by users.

Who are the top Cloud Contact Center Software software market leaders?

Top leaders in the category for Cloud Contact Center Software software are Irene, Amazon Connect, Coveo. Here, you can view a full list of Cloud Contact Center Software tools in the market.