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Cloud Contact Center Software

Q: How many companies use Cloud Contact Center Software software these days?

Around the world in 2025, over 19,873 companies are currently using one or more Cloud Contact Center Software software. Out of these, there are 14,181 companies using Cloud Contact Center Software tools that are originally from the United States.

Q: Which company has the most significant market share in the Cloud Contact Center Software software space?

The top few companies that have the most significant market share in the Cloud Contact Center Software space are Irene with 37.58% of market share, Coveo with 13.69% of market share, NICE inContact with 12.02% of market share. Check for other Cloud Contact Center Software technologies market share here.

Q: What are the top industries that usually use Cloud Contact Center Software softwares?

The top industries that use Cloud Contact Center Software software are Cloud Services (352), Consulting (322), Managed Services (290).

Gain market share and customer base information about the top Cloud Contact Center Software software. Check out our list of Cloud Contact Center Software Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

103

Technologies Tracked

24349

Companies Tracked

Categories related to Cloud Contact Center Software

Customer Experience

Live Chat

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Cloud Contact Center Software technologies in 2025

Over 24349 companies are using Cloud Contact Center Software tools. Irene with 37.58% market share (9150 customers), Coveo with 13.69% market share (3334 customers), NICE inContact with 12.02% market share (2926 customers).

Technology

Market Share (Est.)

Customers

Irene

37.58%

9150

Coveo

13.69%

3334

NICE inContact

12.02%

2926

Amazon Connect

8.60%

2095

Virtual PBX

4.71%

1147

Others

23.40%

5697

Cloud Contact Center Software Customers by Employee Size

The majority of Cloud Contact Center Software category falls in the company size of 0 - 9 employees (6500 companies), 20 - 49 employees (4398 companies), 100 - 249 employees (2646 companies).

Employee Size

Cloud Contact Center Software Customers by Geography

Companies using Cloud Contact Center Software technology software are majorly from the United States with 14181 (68.58%), United Kingdom with 1453 (7.03%), Canada with 1066 (5.16%) customers respectively.

Customers

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Cloud Contact Center Software Customers by Industry

Top industries that use Cloud Contact Center Software for Cloud Services (352), Consulting (322), Managed Services (290).

Customers

Market Share for Top Cloud Contact Center Software Technologies

Analyze the market share of popular Cloud Contact Center Software technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Irene	9150	37.58
2	Coveo	3334	13.69
3	NICE inContact	2926	12.02
4	Amazon Connect	2095	8.60
5	Virtual PBX	1147	4.71
6	Cisco Unified Contact Center Enterprise	1108	4.55
7	Spoken Communications	946	3.89
8	Genesys Cloud CX	762	3.13
9	NICE CXone	453	1.86
10	VICIdial	302	1.24
11	CallTrackingMetrics	202	0.83
12	Synthetix	165	0.68
13	TASKE	139	0.57
14	Grabyo	112	0.46
15	Anywhere365	95	0.39
16	Fuze Contact Center	76	0.31
17	Ozonetel	75	0.31
18	Enghouse Interactive	66	0.27
19	Dialer Software	60	0.25
20	Contivio	57	0.23
21	Google Contact Center AI	49	0.20
22	Car Wars	45	0.18
23	Enghouse Interactive Contact Center	44	0.18
24	Sharpen	43	0.18
25	Natterbox	42	0.17
26	Pamela	42	0.17
27	Aceyus	41	0.17
28	Anywhere365 for Skype Business	40	0.16
29	ConnectAndSell	36	0.15
30	QueueMetrics	36	0.15
31	Calabrio ONE	32	0.13
32	MightyCall	30	0.12
33	IPscape	29	0.12
34	Vitu	29	0.12
35	FrontSpin	24	0.10
36	CallTower	24	0.10
37	LeadsRain	23	0.09
38	Novanet C3S	21	0.09
39	Transera	18	0.07
40	Mitel Unified Communications	17	0.07
41	HOGUNSOFT	17	0.07
42	CyCC	17	0.07
43	CallMiner Eureka	14	0.06
44	TCN Cloud	14	0.06
45	LinkScope QE	14	0.06
46	Atos Unify OpenScape Voice	13	0.05
47	SpiceCSM Dashboards and Analytics	13	0.05
48	Alcatel-Lucent OmniTouch	13	0.05
49	Oracle Content and Experience Cloud	13	0.05
50	Aavaz	12	0.05
51	Q-Suite	10	0.04
52	Virtual Observer	10	0.04
53	CallScripter Synergy	10	0.04
54	CALLN	10	0.04
55	Unify	9	0.04
56	Clearview	9	0.04
57	Nubitalk	9	0.04
58	Greenlight CRM	9	0.04
59	Quvu	9	0.04
60	SmartAction	9	0.04
61	Rostrvm	8	0.03
62	Noda Contact Center	8	0.03
63	PrimoDialler	8	0.03
64	NEC Cloud	8	0.03
65	MiaRec	7	0.03
66	Sip2Dial	7	0.03
67	Smiddle	7	0.03
68	Call Center Studio	7	0.03
69	SuperReceptionist	6	0.02
70	DialedIn	6	0.02
71	HoduCC	5	0.02
72	Oracle Contact On Demand	5	0.02
73	SAP Contact Center	5	0.02
74	telerion	5	0.02
75	BluIP	4	0.02
76	Trooya	4	0.02
77	PureCloud Engage	4	0.02
78	Ameyo Emerge	4	0.02
79	EasyContactNow	4	0.02
80	Capgemini Odigo	4	0.02
81	Know Max	4	0.02
82	PARTH	4	0.02
83	Tentacle	4	0.02
84	CenturyLink Contact Center	3	0.01
85	Kunnect	3	0.01
86	Voicent Call Center Manager	3	0.01
87	Evolved Call Center	3	0.01
88	Sarv Cloud Telephony	3	0.01
89	Genesis Communications	3	0.01
90	PRO-T-S	3	0.01
91	NetKeeper	3	0.01
92	PBXMate	3	0.01
93	Dialfire	3	0.01
94	CenterMaster	3	0.01
95	Intellicon	3	0.01
96	Cloud Telephony	2	0.01
97	8x8 Cloud Contact Center	2	0.01
98	Telax Contact Center	2	0.01
99	Ringio	2	0.01
100	SparkTG	2	0.01
101	expertcloud	2	0.01
102	FONREACH	2	0.01
103	Telemation	2	0.01

FAQ

Find answers to the most often asked questions by users.

Who are the top Cloud Contact Center Software software market leaders?

Top leaders in the category for Cloud Contact Center Software software are Irene, Coveo, NICE inContact. Here, you can view a full list of Cloud Contact Center Software tools in the market.