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NICE CXone

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NICE CXone is a cloud-based customer experience management platform.

Cloud Contact Center Software
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Market Share of NICE CXone

Current Customer(s)

709

Market Share (Est.)

2.35%

Ranking

#8

Top Competitors and Alternatives of NICE CXone

The top three of NICE CXone’s competitors in the Cloud Contact Center Software category are Irene with 32.20%, Amazon Connect with 12.80%, Coveo with 10.76% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Irene971032.20%NICE CXone vs Irene
Amazon Connect386012.80%NICE CXone vs Amazon Connect
Coveo324510.76%NICE CXone vs Coveo
NICE inContact303310.06%NICE CXone vs NICE inContact
Virtual PBX20976.95%NICE CXone vs Virtual PBX
Genesys Cloud CX15725.21%NICE CXone vs Genesys Cloud CX
Cisco Unified Contact Center Enterprise15515.14%NICE CXone vs Cisco Unified Contact Center Enterprise
Spoken Communications6912.29%NICE CXone vs Spoken Communications
VICIdial4321.43%NICE CXone vs VICIdial
Synthetix2950.98%NICE CXone vs Synthetix
CallTrackingMetrics2820.94%NICE CXone vs CallTrackingMetrics
TASKE1840.61%NICE CXone vs TASKE
Anywhere3651300.43%NICE CXone vs Anywhere365
Natterbox1250.41%NICE CXone vs Natterbox
Contivio1240.41%NICE CXone vs Contivio
Google Contact Center AI1190.39%NICE CXone vs Google Contact Center AI
Grabyo1150.38%NICE CXone vs Grabyo
8x8 Cloud Contact Center990.33%NICE CXone vs 8x8 Cloud Contact Center
Sharpen980.33%NICE CXone vs Sharpen
Mitel Unified Communications940.31%NICE CXone vs Mitel Unified Communications
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Popular Comparisons

Top Competitors and Alternatives of NICE CXone

The top three of NICE CXone’s competitors in the Cloud Contact Center Software category are Irene with 32.20%, Amazon Connect with 12.80%, Coveo with 10.76% market share.

NICE CXone vs Irene

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NICE CXone vs Amazon Connect

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NICE CXone vs Coveo

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NICE CXone vs NICE inContact

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NICE CXone vs Virtual PBX

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NICE CXone vs Genesys Cloud CX

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NICE CXone vs Cisco Unified Contact Center Enterprise

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NICE CXone vs Spoken Communications

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Customers of NICE CXone

Around the world in 2026, over 703 companies have started using NICE CXone as Cloud Contact Center Software tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Insight10,000+ChandlerArizonaUnited States
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Mphasis10,000+BengaluruKarnatakaIndia
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Banco Do Brasil10,000+BrasiliaFederal DistrictBrazil
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Allied Universal10,000+IrvineCaliforniaUnited States
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Orange Business10,000+ParisIle-de-FranceFrance
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Emory Healthcare10,000+AtlantaGeorgiaUnited States
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Nederlandse Spoorwegen Utrecht10,000+UtrechtUtrechtNetherlands
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Flowserve Corporation10,000+IrvingTexasUnited States
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New Era Technology MENA10,000+New York CityNew YorkUnited States
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Tech Mahindra10,000+PuneMaharashtraIndia
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NICE CXone Customers by Products and Services

The top three products and services offering customers that use NICE CXone for Cloud Contact Center Software are Cloud Services (33), Digital Transformation (33), Data Analytics (32).

Customers

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NICE CXone Customers by Employee Size

The majority of NICE CXone's customers for the cloud-contact-center-software category fall in the company size of 10,000+ employees (205 companies), 1,000 - 4,999 employees (131 companies), 100 - 249 employees (87 companies).

Employee Size

NICE CXone Customers by Geography

The top three geographies of NICE CXone for cloud-contact-center-software are the United States with 487(74.69%), United Kingdom with 38(5.83%), Australia with 31(4.75%) customers respectively.

Customers

Employees of NICE CXone

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Also see other Products/Services by NICE CXone in:

Cloud Contact Center Software
Customer Experience

FAQ

Find answers to the most often asked questions by users.

Who are the top NICE CXone competitors?

NICE CXone’s Top competitors in the cloud-contact-center-software category are Irene, Amazon Connect, Coveo. You can view a full list of NICE CXone competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of NICE CXone and 40,000 other technologies on the internet. You can also compare NICE CXone and its feature with top competitors here : NICE CXone vs Irene NICE CXone vs Amazon Connect NICE CXone vs Coveo.

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What is NICE CXone customer distribution based on company size?

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What is NICE CXone market share in the cloud-contact-center-software?

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What are the top countries that use NICE CXone?

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What are the top industries that use NICE CXone?

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