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Cisco Unified Contact Center Enterprise

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Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience.

Cloud Contact Center Software
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Market Share of Cisco Unified Contact Center Enterprise

Current Customer(s)

1664

Market Share (Est.)

6.12%

Ranking

#6

Top Competitors and Alternatives of Cisco Unified Contact Center Enterprise

The top three of Cisco Unified Contact Center Enterprise’s competitors in the Cloud Contact Center Software category are Irene with 35.19%, NICE inContact with 12.98%, Coveo with 11.87% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Irene957435.19%Cisco Unified Contact Center Enterprise vs Irene
NICE inContact353212.98%Cisco Unified Contact Center Enterprise vs NICE inContact
Coveo322911.87%Cisco Unified Contact Center Enterprise vs Coveo
Amazon Connect305711.24%Cisco Unified Contact Center Enterprise vs Amazon Connect
Virtual PBX18406.76%Cisco Unified Contact Center Enterprise vs Virtual PBX
Spoken Communications6592.42%Cisco Unified Contact Center Enterprise vs Spoken Communications
VICIdial4731.74%Cisco Unified Contact Center Enterprise vs VICIdial
NICE CXone3281.21%Cisco Unified Contact Center Enterprise vs NICE CXone
CallTrackingMetrics2540.93%Cisco Unified Contact Center Enterprise vs CallTrackingMetrics
TASKE1860.68%Cisco Unified Contact Center Enterprise vs TASKE
Synthetix1550.57%Cisco Unified Contact Center Enterprise vs Synthetix
Genesys Cloud CX1510.56%Cisco Unified Contact Center Enterprise vs Genesys Cloud CX
Anywhere3651210.44%Cisco Unified Contact Center Enterprise vs Anywhere365
Enghouse Interactive980.36%Cisco Unified Contact Center Enterprise vs Enghouse Interactive
QueueMetrics960.35%Cisco Unified Contact Center Enterprise vs QueueMetrics
Contivio760.28%Cisco Unified Contact Center Enterprise vs Contivio
Natterbox710.26%Cisco Unified Contact Center Enterprise vs Natterbox
Dialer Software650.24%Cisco Unified Contact Center Enterprise vs Dialer Software
Enghouse Interactive Contact Center640.24%Cisco Unified Contact Center Enterprise vs Enghouse Interactive Contact Center
Grabyo630.23%Cisco Unified Contact Center Enterprise vs Grabyo
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Popular Comparisons

Top Competitors and Alternatives of Cisco Unified Contact Center Enterprise

The top three of Cisco Unified Contact Center Enterprise’s competitors in the Cloud Contact Center Software category are Irene with 35.19%, NICE inContact with 12.98%, Coveo with 11.87% market share.

Cisco Unified Contact Center Enterprise vs Irene

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Cisco Unified Contact Center Enterprise vs NICE inContact

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Cisco Unified Contact Center Enterprise vs Coveo

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Cisco Unified Contact Center Enterprise vs Amazon Connect

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Cisco Unified Contact Center Enterprise vs Virtual PBX

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Cisco Unified Contact Center Enterprise vs Spoken Communications

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Cisco Unified Contact Center Enterprise vs VICIdial

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Cisco Unified Contact Center Enterprise vs NICE CXone

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Customers of Cisco Unified Contact Center Enterprise

Around the world in 2024, over 1660 companies have started using Cisco Unified Contact Center Enterprise as Cloud Contact Center Software tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Coles Supermarkets Australia Pty Ltd.10,000+Hawthorn EastVictoriaAustralia
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Ecobank Transnational Inc. (ETI)10,000+LomeMaritimeTogo
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Queensland Health10,000+BrisbaneQueenslandAustralia
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NTT Data10,000+PlanoTexasUnited States
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NTT10,000+TokyoTokyoJapan
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TotalEnergies SE (fmr Total SA)10,000+CourbevoieIle-de-FranceFrance
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Spectrum Health10,000+Grand RapidsMichiganUnited States
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Bharti Airtel Ltd10,000+New DelhiNCTIndia
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Nabors Industries Ltd10,000+HoustonTexasUnited States
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New York City10,000+New York CityNew YorkUnited States
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Cisco Unified Contact Center Enterprise Customers by Products and Services

The top three products and services offering customers that use Cisco Unified Contact Center Enterprise for Cloud Contact Center Software are Managed Services (99), Cloud Services (99), Cybersecurity (73).

Customers

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Cisco Unified Contact Center Enterprise Customers by Employee Size

The majority of Cisco Unified Contact Center Enterprise's customers for the cloud-contact-center-software category fall in the company size of 10,000+ employees (420 companies), 1,000 - 4,999 employees (382 companies), 100 - 249 employees (177 companies).

Employee Size

Cisco Unified Contact Center Enterprise Customers by Geography

The top three geographies of Cisco Unified Contact Center Enterprise for cloud-contact-center-software are the United States with 956(69.73%), United Kingdom with 113(8.24%), India with 76(5.54%) customers respectively.

Customers

Employees of Cisco Unified Contact Center Enterprise

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Also see other Products/Services by Cisco Unified Contact Center Enterprise in:

Cloud Contact Center Software

FAQ

Find answers to the most often asked questions by users.

Who are the top Cisco Unified Contact Center Enterprise competitors?

Cisco Unified Contact Center Enterprise’s Top competitors in the cloud-contact-center-software category are Irene, NICE inContact, Coveo. You can view a full list of Cisco Unified Contact Center Enterprise competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Cisco Unified Contact Center Enterprise and 40,000 other technologies on the internet. You can also compare Cisco Unified Contact Center Enterprise and its feature with top competitors here : Cisco Unified Contact Center Enterprise vs Irene Cisco Unified Contact Center Enterprise vs NICE inContact Cisco Unified Contact Center Enterprise vs Coveo.

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What is Cisco Unified Contact Center Enterprise customer distribution based on company size?

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What is Cisco Unified Contact Center Enterprise market share in the cloud-contact-center-software?

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What are the top countries that use Cisco Unified Contact Center Enterprise?

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What are the top industries that use Cisco Unified Contact Center Enterprise?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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