Question 1

What are the different markets in which
        Coveo and
        NICE CXone compete against each other?

Accepted Answer

Coveo and
        NICE CXone compete against each other in
        the Cloud Contact Center Software, Customer Experience.

Question 2

How does the market share of
        Coveo
        and NICE CXone compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        Coveo has a
        13.69%
        market share in comparison to
        NICE CXone’s
        1.86%.
        Since it has a better market share coverage,
        Coveo holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        NICE CXone holds the
        9th spot.

Question 3

How many customers are acquired by
        Coveo and
        NICE CXone in the
        Cloud Contact Center Software segment?

Accepted Answer

Coveo has
        3,334 customers and
        NICE CXone has
        453 customers in the
        Cloud Contact Center Software
        segment. Coveo has
        2881 more customers than
        NICE CXone in this category.

Question 4

What are the countries in which
        Coveo and
        NICE CXone has more customers?

Accepted Answer

Coveo has more customers in United States, Canada and United Kingdom.
NICE CXone has more customers in United States, United Kingdom and Australia.

Coveo Vs NICE CXone : In-Depth Comparison

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Comparing the customer bases of Coveo and NICE CXone

Comparing the market share of Coveo and NICE CXone

Compare Coveo vs NICE CXone customers by geography

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