Question 1

What are the different markets in which
        Amazon Connect and
        Coveo compete against each other?

Accepted Answer

Amazon Connect and
        Coveo compete against each other in
        the Cloud Contact Center Software.

Question 2

How does the market share of
        Amazon Connect
        and Coveo compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        Amazon Connect has a
        11.72%
        market share in comparison to
        Coveo’s
        10.51%.
        Since it has a better market share coverage,
        Amazon Connect holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        Coveo holds the
        3rd spot.

Question 3

How many customers are acquired by
        Amazon Connect and
        Coveo in the
        Cloud Contact Center Software segment?

Accepted Answer

Amazon Connect has
        3,595 customers and
        Coveo has
        3,223 customers in the
        Cloud Contact Center Software
        segment. Amazon Connect has
        372 more customers than
        Coveo in this category.

Question 4

What are the countries in which
        Amazon Connect and
        Coveo has more customers?

Accepted Answer

Amazon Connect has more customers in United States, United Kingdom and India.
Coveo has more customers in United States, Canada and United Kingdom.

Amazon Connect Vs Coveo : In-Depth Comparison

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Comparing the customer bases of Amazon Connect and Coveo

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