Question 1

What are the different markets in which
        Coveo and
        NICE inContact compete against each other?

Accepted Answer

Coveo and
        NICE inContact compete against each other in
        the Cloud Contact Center Software, Call Recording, Communication, Contact Center, Help Desk And Ticketing.

Question 2

How does the market share of
        Coveo
        and NICE inContact compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        Coveo has a
        10.51%
        market share in comparison to
        NICE inContact’s
        9.97%.
        Since it has a better market share coverage,
        Coveo holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        NICE inContact holds the
        4th spot.

Question 3

How many customers are acquired by
        Coveo and
        NICE inContact in the
        Cloud Contact Center Software segment?

Accepted Answer

Coveo has
        3,223 customers and
        NICE inContact has
        3,056 customers in the
        Cloud Contact Center Software
        segment. Coveo has
        167 more customers than
        NICE inContact in this category.

Question 4

What are the countries in which
        Coveo and
        NICE inContact has more customers?

Accepted Answer

Coveo has more customers in United States, Canada and United Kingdom.
NICE inContact has more customers in United States, Canada and United Kingdom.

Coveo Vs NICE inContact : In-Depth Comparison

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Comparing the customer bases of Coveo and NICE inContact

Comparing the market share of Coveo and NICE inContact

Compare Coveo vs NICE inContact customers by geography

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