Technologies / NICE inContact Vs Cisco Unified Contact Center Enterprise

NICE inContact Vs Cisco Unified Contact Center Enterprise : In-Depth Comparison

Not sure if NICE inContact, or Cisco Unified Contact Center Enterprise is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where NICE inContact and Cisco Unified Contact Center Enterprise compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between NICE inContact vs Cisco Unified Contact Center Enterprise customers by industry, by geography and by buying patterns.

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  • Current Customers
  • Market Share
  • Geography
  • Customer Movements
  • FAQs
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NICE inContact
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No, I don't use this
NICE inContact competes with other products in the Call Recording, Communication, Contact Center, Help Desk And Ticketing, Interactive Voice Response (IVR), Predictive Dialer categories. It has a market share in the Cloud Contact Center Software category, and NICE inContact has 3818 customers in 47 countries.
Cisco Unified Contact Center Enterprise
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No, I don't use this
Cisco Unified Contact Center Enterprise competes with other products in the Project Collaboration, Cloud Contact Center Software, categories. It has a market share in the Cloud Contact Center Software category, and Cisco Unified Contact Center Enterprise has 1720 customers in 82 countries.

Categories where NICE inContact and Cisco Unified Contact Center Enterprise compete

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  • NICE inContact
  • Cisco Unified Contact Center Enterprise
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Comparing the customer bases of NICE inContact and Cisco Unified Contact Center Enterprise

Comparing the customer bases of NICE inContact and Cisco Unified Contact Center Enterprise, we can see that NICE inContact has 3818 customer(s), while Cisco Unified Contact Center Enterprise has 1720 customer(s). In the Cloud Contact Center Software category, with 3818 customer(s) NICE inContact stands at 2nd place by ranking, while Cisco Unified Contact Center Enterprise with 1720 customer(s), is at the 6th place.

NICE inContact
2 nd
3818 Customer
Cisco Unified Contact Center Enterprise
6 th
1720 Customer

Comparing the market share of NICE inContact and Cisco Unified Contact Center Enterprise

NICE inContact has a 11.30% market share in the Cloud Contact Center Software category, while Cisco Unified Contact Center Enterprise has a 5.09% market share in the same space.

11.30%

NICE inContact

5.09%

Cisco Unified Contact Center Enterprise

Compare NICE inContact vs Cisco Unified Contact Center Enterprise customers by geography

Comparing NICE inContact and Cisco Unified Contact Center Enterprise customers based on their geographic location, we can see that NICE inContact has more customers in United States, Canada and United Kingdom, while Cisco Unified Contact Center Enterprise has more customers in United States , United Kingdom and India .

NICE inContact
Cisco Unified Contact Center Enterprise

Customer Movements for this month

Gain actionable insights about the buying patterns of NICE inContact vs Cisco Unified Contact Center Enterprise’s target audience.

NICE inContact
New
4 Customer
Lost
8 Customer
Cisco Unified Contact Center Enterprise
New
10 Customer
Lost
31 Customer

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which NICE inContact and Cisco Unified Contact Center Enterprise compete against each other?

NICE inContact and Cisco Unified Contact Center Enterprise compete against each other in the Cloud Contact Center Software, Call Recording, Communication, Contact Center, Help Desk And Ticketing .

How does the market share of NICE inContact and Cisco Unified Contact Center Enterprise compare in the Cloud Contact Center Software market?

In the Cloud Contact Center Software market, NICE inContact has a 11.30% market share in comparison to Cisco Unified Contact Center Enterprise’s 5.09%. Since it has a better market share coverage, NICE inContact holds the 2nd spot in 6sense’s Market Share Ranking Index for the Cloud Contact Center Software category, while Cisco Unified Contact Center Enterprise holds the 6th spot.

How many customers are acquired by NICE inContact and Cisco Unified Contact Center Enterprise in the Cloud Contact Center Software segment?

NICE inContact has 3818 customers and Cisco Unified Contact Center Enterprise has 1720 customers in the Cloud Contact Center Software segment. NICE inContact has 2098 more customers than Cisco Unified Contact Center Enterprise in this category.

What are the countries in which NICE inContact and Cisco Unified Contact Center Enterprise has more customers?

NICE inContact has more customers in United States , Canada and United Kingdom .
Cisco Unified Contact Center Enterprise has more customers in United States , United Kingdom and India .

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