Technologies / NICE inContact Vs Amazon Connect

NICE inContact Vs Amazon Connect : In-Depth Comparison

Not sure if NICE inContact, or Amazon Connect is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where NICE inContact and Amazon Connect compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between NICE inContact vs Amazon Connect customers by industry, by geography and by buying patterns.

Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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NICE inContact

NICE inContact competes with other products in the Call Recording, Communication, Contact Center, Help Desk And Ticketing, Interactive Voice Response (IVR), Predictive Dialer categories. It has a market share in the Cloud Contact Center Software category, and NICE inContact has 3818 customers in 47 countries.

Amazon Connect

Amazon Connect competes with other products in the Project Collaboration, Cloud Contact Center Software, categories. It has a market share in the Cloud Contact Center Software category, and Amazon Connect has 3006 customers in 68 countries.

Categories where NICE inContact and Amazon Connect compete

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Comparing the customer bases of NICE inContact and Amazon Connect

Comparing the customer bases of NICE inContact and Amazon Connect, we can see that NICE inContact has 3818 customer(s), while Amazon Connect has 3006 customer(s). In the Cloud Contact Center Software category, with 3818 customer(s) NICE inContact stands at 2nd place by ranking, while Amazon Connect with 3006 customer(s), is at the 5th place.

NICE inContact

2 nd

3818 Customer

Amazon Connect

5 th

3006 Customer

Compare NICE inContact vs Amazon Connect customers by geography

Comparing NICE inContact and Amazon Connect customers based on their geographic location, we can see that NICE inContact has more customers in United States, Canada and United Kingdom, while Amazon Connect has more customers in United States , United Kingdom and India .

NICE inContact

Amazon Connect

Customer Movements for this month

Gain actionable insights about the buying patterns of NICE inContact vs Amazon Connect’s target audience.

NICE inContact

New

4 Customer

Lost

8 Customer

Amazon Connect

New

69 Customer

Lost

10 Customer

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which NICE inContact and Amazon Connect compete against each other?

NICE inContact and Amazon Connect compete against each other in the Cloud Contact Center Software, Call Recording, Communication, Contact Center, Help Desk And Ticketing .

How does the market share of NICE inContact and Amazon Connect compare in the Cloud Contact Center Software market?

In the Cloud Contact Center Software market, NICE inContact has a 11.30% market share in comparison to Amazon Connect’s 8.90%. Since it has a better market share coverage, NICE inContact holds the 2nd spot in 6sense’s Market Share Ranking Index for the Cloud Contact Center Software category, while Amazon Connect holds the 5th spot.

How many customers are acquired by NICE inContact and Amazon Connect in the Cloud Contact Center Software segment?

NICE inContact has 3818 customers and Amazon Connect has 3006 customers in the Cloud Contact Center Software segment. NICE inContact has 812 more customers than Amazon Connect in this category.

What are the countries in which NICE inContact and Amazon Connect has more customers?

NICE inContact has more customers in United States , Canada and United Kingdom .
Amazon Connect has more customers in United States , United Kingdom and India .

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