Question 1

What are the different markets in which
        Coveo and
        Amazon Connect compete against each other?

Accepted Answer

Coveo and
        Amazon Connect compete against each other in
        the Cloud Contact Center Software.

Question 2

How does the market share of
        Coveo
        and Amazon Connect compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        Coveo has a
        13.69%
        market share in comparison to
        Amazon Connect’s
        8.60%.
        Since it has a better market share coverage,
        Coveo holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        Amazon Connect holds the
        4th spot.

Question 3

How many customers are acquired by
        Coveo and
        Amazon Connect in the
        Cloud Contact Center Software segment?

Accepted Answer

Coveo has
        3,334 customers and
        Amazon Connect has
        2,095 customers in the
        Cloud Contact Center Software
        segment. Coveo has
        1239 more customers than
        Amazon Connect in this category.

Question 4

What are the countries in which
        Coveo and
        Amazon Connect has more customers?

Accepted Answer

Coveo has more customers in United States, Canada and United Kingdom.
Amazon Connect has more customers in United States, United Kingdom and Canada.

Coveo Vs Amazon Connect : In-Depth Comparison

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Comparing the customer bases of Coveo and Amazon Connect

Comparing the market share of Coveo and Amazon Connect

Compare Coveo vs Amazon Connect customers by geography

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