Genesys Cloud CX
Genesys Cloud CX platform is a Software as a Service contact centre experience.
Market Share of Genesys Cloud CX
Current Customer(s)
1572
Market Share (Est.)
5.21%
Ranking
#6
Top Competitors and Alternatives of Genesys Cloud CX
The top three of Genesys Cloud CX’s competitors in the Cloud Contact Center Software category are Irene with 32.20%, Amazon Connect with 12.80%, Coveo with 10.76% market share.
Popular Comparisons
Top Competitors and Alternatives of Genesys Cloud CX
The top three of Genesys Cloud CX’s competitors in the Cloud Contact Center Software category are Irene with 32.20%, Amazon Connect with 12.80%, Coveo with 10.76% market share.
Genesys Cloud CX vs Irene
Genesys Cloud CX vs Amazon Connect
Genesys Cloud CX vs Coveo
Genesys Cloud CX vs NICE inContact
Genesys Cloud CX vs Virtual PBX
Genesys Cloud CX vs Cisco Unified Contact Center Enterprise
Genesys Cloud CX vs NICE CXone
Genesys Cloud CX vs Spoken Communications
Customers of Genesys Cloud CX
Around the world in 2026, over 1553 companies have started using Genesys Cloud CX as Cloud Contact Center Software tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| GE | 10,000+ | Boston | Massachusetts | United States |     |
| Oriflame Cosmetics | 10,000+ | Schaffhausen | Schaffhausen | Switzerland | |
| WGU Advancement | 10,000+ | Salt Lake City | Utah | United States | |
| T-Mobile | 10,000+ | Bellevue | Washington | United States | |
| Ralph Lauren | 10,000+ | New York City | New York | United States | |
| Home Office - GOV | 10,000+ | London | England | United Kingdom | |
| Elevance Health | 10,000+ | Indianapolis | Indiana | United States | |
| Max Healthcare | 10,000+ | New Delhi | NCT | India | |
| SBI Securities | 10,000+ | Mumbai | Maharashtra | India | |
| Woolworths Supermarkets | 10,000+ | Sydney | New South Wales | Australia | |
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Genesys Cloud CX Customers by Products and Services
The top three products and services offering customers that use Genesys Cloud CX for Cloud Contact Center Software are Insurance (89), Wealth Management (68), Cloud Services (66).
Customers
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Genesys Cloud CX Customers by Employee Size
The majority of Genesys Cloud CX's customers for the cloud-contact-center-software category fall in the company size of 10,000+ employees (530 companies), 1,000 - 4,999 employees (318 companies), 100 - 249 employees (161 companies).
Employee Size
Genesys Cloud CX Customers by Geography
The top three geographies of Genesys Cloud CX for cloud-contact-center-software are the United States with 739(59.60%), United Kingdom with 107(8.63%), Australia with 101(8.15%) customers respectively.
Customers
Employees of Genesys Cloud CX
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FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys Cloud CX competitors?
Genesys Cloud CX’s Top competitors in the cloud-contact-center-software category are Irene, Amazon Connect, Coveo. You can view a full list of Genesys Cloud CX competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys Cloud CX and 40,000 other technologies on the internet. You can also compare Genesys Cloud CX and its feature with top competitors here : Genesys Cloud CX vs Irene Genesys Cloud CX vs Amazon Connect Genesys Cloud CX vs Coveo.
What is Genesys Cloud CX customer distribution based on company size?
What is Genesys Cloud CX market share in the cloud-contact-center-software?
What are the top countries that use Genesys Cloud CX?
What are the top industries that use Genesys Cloud CX?
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