Genesys Cloud CX
Genesys Cloud CX platform is a Software as a Service contact centre experience.
Market Share of Genesys Cloud CX
Current Customer(s)
2487
Market Share (Est.)
6.52%
Ranking
#7
Top Competitors and Alternatives of Genesys Cloud CX
The top three of Genesys Cloud CX’s competitors in the Cloud Contact Center Software category are Irene with 24.63%, Amazon Connect with 13.77%, Virtual PBX with 10.37% market share.
Popular Comparisons
Top Competitors and Alternatives of Genesys Cloud CX
The top three of Genesys Cloud CX’s competitors in the Cloud Contact Center Software category are Irene with 24.63%, Amazon Connect with 13.77%, Virtual PBX with 10.37% market share.
Genesys Cloud CX vs Irene
Genesys Cloud CX vs Amazon Connect
Genesys Cloud CX vs Virtual PBX
Genesys Cloud CX vs NICE inContact
Genesys Cloud CX vs Coveo
Genesys Cloud CX vs Cisco Unified Contact Center Enterprise
Genesys Cloud CX vs NICE CXone
Genesys Cloud CX vs VICIdial
Customers of Genesys Cloud CX
Around the world in 2026, over 2469 companies have started using Genesys Cloud CX as Cloud Contact Center Software tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Covisian | 10,000+ | Milan | Lombardy | Italy |     |
| Molina Healthcare | 10,000+ | Long Beach | California | United States | |
| Queensland Health | 10,000+ | Brisbane | Queensland | Australia | |
| Specsavers | 10,000+ | London | England | United Kingdom | |
| The HEINEKEN Company | 10,000+ | Amsterdam | North Holland | Netherlands | |
| NTT DATA | 10,000+ | Tokyo | Tokyo | Japan | |
| Oracle Corporation | 10,000+ | Austin | Texas | United States | |
| JD Finish Line | 10,000+ | Indianapolis | Indiana | United States | |
| PZU | 10,000+ | Warsaw | Mazovia | Poland | |
| Orange | 10,000+ | Issy-les-Moulineaux | Ile-de-France | France | |
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Genesys Cloud CX Customers by Products and Services
The top three products and services offering customers that use Genesys Cloud CX for Cloud Contact Center Software are Insurance (121), Cloud Services (101), Wealth Management (92).
Customers
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Genesys Cloud CX Customers by Employee Size
The majority of Genesys Cloud CX's customers for the cloud-contact-center-software category fall in the company size of 10,000+ employees (767 companies), 1,000 - 4,999 employees (506 companies), 100 - 249 employees (268 companies).
Employee Size
Genesys Cloud CX Customers by Geography
The top three geographies of Genesys Cloud CX for cloud-contact-center-software are the United States with 1147(59.83%), Australia with 164(8.56%), United Kingdom with 163(8.50%) customers respectively.
Customers
Employees of Genesys Cloud CX
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FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys Cloud CX competitors?
Genesys Cloud CX’s Top competitors in the cloud-contact-center-software category are Irene, Amazon Connect, Virtual PBX. You can view a full list of Genesys Cloud CX competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys Cloud CX and 40,000 other technologies on the internet. You can also compare Genesys Cloud CX and its feature with top competitors here : Genesys Cloud CX vs Irene Genesys Cloud CX vs Amazon Connect Genesys Cloud CX vs Virtual PBX.
What is Genesys Cloud CX customer distribution based on company size?
What is Genesys Cloud CX market share in the cloud-contact-center-software?
What are the top countries that use Genesys Cloud CX?
What are the top industries that use Genesys Cloud CX?
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