Question 1

What are the different markets in which
        Irene and
        Genesys Cloud CX compete against each other?

Accepted Answer

Irene and
        Genesys Cloud CX compete against each other in
        the Cloud Contact Center Software.

Question 2

How does the market share of
        Irene
        and Genesys Cloud CX compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        Irene has a
        37.58%
        market share in comparison to
        Genesys Cloud CX’s
        3.13%.
        Since it has a better market share coverage,
        Irene holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        Genesys Cloud CX holds the
        8th spot.

Question 3

How many customers are acquired by
        Irene and
        Genesys Cloud CX in the
        Cloud Contact Center Software segment?

Accepted Answer

Irene has
        9,150 customers and
        Genesys Cloud CX has
        762 customers in the
        Cloud Contact Center Software
        segment. Irene has
        8388 more customers than
        Genesys Cloud CX in this category.

Question 4

What are the countries in which
        Irene and
        Genesys Cloud CX has more customers?

Accepted Answer

Irene has more customers in United States, Brazil and People's Republic of China.
Genesys Cloud CX has more customers in United States, United Kingdom and Australia.

Irene Vs Genesys Cloud CX : In-Depth Comparison

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Comparing the customer bases of Irene and Genesys Cloud CX

Comparing the market share of Irene and Genesys Cloud CX

Compare Irene vs Genesys Cloud CX customers by geography

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