Question 1

What are the different markets in which
        Coveo and
        Genesys Cloud CX compete against each other?

Accepted Answer

Coveo and
        Genesys Cloud CX compete against each other in
        the Cloud Contact Center Software.

Question 2

How does the market share of
        Coveo
        and Genesys Cloud CX compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        Coveo has a
        13.69%
        market share in comparison to
        Genesys Cloud CX’s
        3.13%.
        Since it has a better market share coverage,
        Coveo holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        Genesys Cloud CX holds the
        8th spot.

Question 3

How many customers are acquired by
        Coveo and
        Genesys Cloud CX in the
        Cloud Contact Center Software segment?

Accepted Answer

Coveo has
        3,334 customers and
        Genesys Cloud CX has
        762 customers in the
        Cloud Contact Center Software
        segment. Coveo has
        2572 more customers than
        Genesys Cloud CX in this category.

Question 4

What are the countries in which
        Coveo and
        Genesys Cloud CX has more customers?

Accepted Answer

Coveo has more customers in United States, Canada and United Kingdom.
Genesys Cloud CX has more customers in United States, United Kingdom and Australia.

Coveo Vs Genesys Cloud CX : In-Depth Comparison

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Comparing the customer bases of Coveo and Genesys Cloud CX

Comparing the market share of Coveo and Genesys Cloud CX

Compare Coveo vs Genesys Cloud CX customers by geography

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