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Instant Messaging And Chat

Q: How many companies use Instant Messaging And Chat software these days?

Around the world in 2025, over 3,793,826 companies are currently using one or more Instant Messaging And Chat software. Out of these, there are 2,988,013 companies using Instant Messaging And Chat tools that are originally from the United States.

Q: Which company has the most significant market share in the Instant Messaging And Chat software space?

The top few companies that have the most significant market share in the Instant Messaging And Chat space are G Suite with 75.28% of market share, Slack with 9.81% of market share, Zoho Mail with 3.28% of market share. Check for other Instant Messaging And Chat technologies market share here.

Q: What are the top industries that usually use Instant Messaging And Chat softwares?

The top industries that use Instant Messaging And Chat software are Marketing (48,800), Digital Marketing (34,734), Social Media (32,501).

Gain market share and customer base information about the top Instant Messaging And Chat software. Check out our list of Instant Messaging And Chat Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

117

Technologies Tracked

6498606

Companies Tracked

Categories related to Instant Messaging And Chat

Project Collaboration

Document Management

Team Collaboration

Collaborative Calendars

Instant Messaging And Chat

Top 5 Instant Messaging And Chat technologies in 2025

Over 6498606 companies are using Instant Messaging And Chat tools. G Suite with 75.28% market share (4892210 customers), Slack with 9.81% market share (637637 customers), Zoho Mail with 3.28% market share (213285 customers).

Technology

Market Share (Est.)

Customers

G Suite

75.28%

4892210

Slack

9.81%

637637

Zoho Mail

3.28%

213285

Zendesk

2.55%

165482

Intercom

2.07%

134514

Others

7.01%

455478

Instant Messaging And Chat Customers by Employee Size

The majority of Instant Messaging And Chat category falls in the company size of 0 - 9 employees (3352899 companies), 20 - 49 employees (1459309 companies), 100 - 249 employees (573201 companies).

Employee Size

Instant Messaging And Chat Customers by Geography

Companies using Instant Messaging And Chat technology software are majorly from the United States with 2988013 (60.08%), United Kingdom with 410832 (8.26%), India with 311042 (6.25%) customers respectively.

Customers

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Instant Messaging And Chat Customers by Industry

Top industries that use Instant Messaging And Chat for Marketing (48800), Digital Marketing (34734), Social Media (32501).

Customers

Market Share for Top Instant Messaging And Chat Technologies

Analyze the market share of popular Instant Messaging And Chat technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	G Suite	4892210	75.28
2	Slack	637637	9.81
3	Zoho Mail	213285	3.28
4	Zendesk	165482	2.55
5	Intercom	134514	2.07
6	Tidio	66682	1.03
7	Microsoft Teams	47433	0.73
8	Snapchat	40903	0.63
9	Zoho SalesIQ	31907	0.49
10	LiveChat	31261	0.48
11	Skype	29865	0.46
12	Podium	24964	0.38
13	Crisp	24784	0.38
14	Smartsupp Live Chat	16908	0.26
15	GetSiteControl	13055	0.20
16	Drift	11678	0.18
17	Pure Chat	10314	0.16
18	Freshchat	9992	0.15
19	Salesforce Service Cloud	8160	0.13
20	Bitrix24	8094	0.12
21	LiveAgent	6679	0.10
22	Re:amaze	5743	0.09
23	Workplace by Facebook	5361	0.08
24	Zoho Desk	5207	0.08
25	Skype for Business	5050	0.08
26	Userlike Live Chat	5007	0.08
27	LivePerson	4366	0.07
28	Jive	2887	0.04
29	Provide Support	2780	0.04
30	Five9	2776	0.04
31	Genesys PureCloud	2773	0.04
32	Podio	2481	0.04
33	SnapEngage	2418	0.04
34	Front	2138	0.03
35	Comm100 Live Chat	2099	0.03
36	Zimbra	1958	0.03
37	Chaport	1880	0.03
38	CallPage	1552	0.02
39	HelpCrunch	1304	0.02
40	Kayako	1128	0.02
41	Helpshift	1021	0.02
42	LiveHelpNow	990	0.02
43	Beekeeper	920	0.01
44	Rocket.Chat	911	0.01
45	Chatlio	843	0.01
46	Topi	838	0.01
47	HipChat	757	0.01
48	OnePlace	754	0.01
49	HappyFox Chat	651	0.01
50	RumbleTalk	440	0.01
51	Nextiva	409	0.01
52	Zoho Connect	394	0.01
53	iAdvize	358	0.01
54	Velaro	354	0.01
55	Mattermost	350	0.01
56	WhosOn	308	0.00
57	inSided	307	0.00
58	Zoho Meeting	293	0.00
59	LiveCall	250	0.00
60	Subiz	238	0.00
61	ProProfs Chat	209	0.00
62	REVE Chat	206	0.00
63	Heymarket	206	0.00
64	SendBird	201	0.00
65	SAP Jam	146	0.00
66	Noodle	127	0.00
67	Wix Answers	109	0.00
68	Onstream Webinars	100	0.00
69	TextUs	97	0.00
70	Elium	90	0.00
71	Zingle	78	0.00
72	Glip	77	0.00
73	eXo Platform	74	0.00
74	AsisteClick	64	0.00
75	UJET	64	0.00
76	Solvemate	56	0.00
77	Wire	54	0.00
78	Clinked	52	0.00
79	LiveHelp	49	0.00
80	Hibox	40	0.00
81	Bold360	33	0.00
82	Zyncro	27	0.00
83	ChatWork	26	0.00
84	Taskworld	23	0.00
85	HelpOnClick Live Chat Software	22	0.00
86	Hall	21	0.00
87	Chat Outsource	18	0.00
88	Acquire	18	0.00
89	Whisbi	17	0.00
90	Nefsis	16	0.00
91	JivoChat	15	0.00
92	Stride	14	0.00
93	Zoho Cliq	13	0.00
94	Fleep	13	0.00
95	Adsoup Sales	12	0.00
96	NABD System	11	0.00
97	Acobot	11	0.00
98	Communifire	10	0.00
99	Quire	9	0.00
100	Azendoo	7	0.00
101	PlanDone	7	0.00
102	SnapComms	7	0.00
103	MOOVIA	6	0.00
104	TeamWox	5	0.00
105	Responcierge	5	0.00
106	Chatfuel	5	0.00
107	Team on the Run	4	0.00
108	viCloning	4	0.00
109	Sellsy Teamwork	4	0.00
110	EasyGrouper	4	0.00
111	giosg Live Chat	3	0.00
112	Quiq Messaging	3	0.00
113	Flock - Helloflock.com	3	0.00
114	Callmaker	3	0.00
115	Workhive	3	0.00
116	Bolste	2	0.00
117	Powermemo	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Instant Messaging And Chat software market leaders?

Top leaders in the category for Instant Messaging And Chat software are G Suite, Slack, Zoho Mail. Here, you can view a full list of Instant Messaging And Chat tools in the market.