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Instant Messaging And Chat

Q: How many companies use Instant Messaging And Chat software these days?

Around the world in 2024, over 3,657,541 companies are currently using one or more Instant Messaging And Chat software. Out of these, there are 2,121,667 companies using Instant Messaging And Chat tools that are originally from the United States.

Q: Which company has the most significant market share in the Instant Messaging And Chat software space?

The top few companies that have the most significant market share in the Instant Messaging And Chat space are G Suite with 74.86% of market share, Slack with 7.79% of market share, Zendesk with 3.19% of market share. Check for other Instant Messaging And Chat technologies market share here.

Q: What are the top industries that usually use Instant Messaging And Chat softwares?

The top industries that use Instant Messaging And Chat software are Marketing (47,282), Digital Marketing (34,005), Social Media (31,661).

Gain market share and customer base information about the top Instant Messaging And Chat software. Check out our list of Instant Messaging And Chat Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

117

Technologies Tracked

4730472

Companies Tracked

Categories related to Instant Messaging And Chat

Project Collaboration

Document Management

Team Collaboration

Collaborative Calendars

Instant Messaging And Chat

Top 5 Instant Messaging And Chat technologies in 2024

Over 4730472 companies are using Instant Messaging And Chat tools. G Suite with 74.86% market share (3541273 customers), Slack with 7.79% market share (368270 customers), Zendesk with 3.19% market share (150883 customers).

Technology

Market Share (Est.)

Customers

G Suite

74.86%

3541273

Slack

7.79%

368270

Zendesk

3.19%

150883

Zoho Mail

2.73%

129265

Intercom

2.35%

111077

Others

9.08%

429704

Instant Messaging And Chat Customers by Employee Size

The majority of Instant Messaging And Chat category falls in the company size of 0 - 9 employees (1874425 companies), 20 - 49 employees (969905 companies), 10 - 19 employees (501846 companies).

Employee Size

Instant Messaging And Chat Customers by Geography

Companies using Instant Messaging And Chat technology software are majorly from the United States with 2121667 (62.37%), United Kingdom with 278815 (8.20%), India with 190794 (5.61%) customers respectively.

Customers

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Instant Messaging And Chat Customers by Industry

Top industries that use Instant Messaging And Chat for Marketing (47282), Digital Marketing (34005), Social Media (31661).

Customers

Market Share for Top Instant Messaging And Chat Technologies

Analyze the market share of popular Instant Messaging And Chat technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	G Suite	3541273	74.86
2	Slack	368270	7.79
3	Zendesk	150883	3.19
4	Zoho Mail	129265	2.73
5	Intercom	111077	2.35
6	Microsoft Teams	50272	1.06
7	Tidio	48718	1.03
8	Snapchat	39375	0.83
9	Skype	38430	0.81
10	LiveChat	30014	0.63
11	Zoho SalesIQ	27520	0.58
12	Podium	25890	0.55
13	Crisp	18535	0.39
14	Drift	14772	0.31
15	Smartsupp Live Chat	12895	0.27
16	Salesforce Service Cloud	11148	0.24
17	Pure Chat	9883	0.21
18	GetSiteControl	9832	0.21
19	Freshchat	9814	0.21
20	LiveAgent	6224	0.13
21	Bitrix24	6033	0.13
22	Workplace by Facebook	5713	0.12
23	Skype for Business	5493	0.12
24	Userlike Live Chat	4932	0.10
25	Zoho Desk	4840	0.10
26	Re:amaze	4666	0.10
27	LivePerson	4190	0.09
28	Provide Support	2991	0.06
29	Genesys PureCloud	2971	0.06
30	SnapEngage	2924	0.06
31	Five9	2780	0.06
32	Podio	2479	0.05
33	Zimbra	2190	0.05
34	Front	2006	0.04
35	Comm100 Live Chat	1897	0.04
36	Chaport	1548	0.03
37	Jive	1323	0.03
38	CallPage	1314	0.03
39	HelpCrunch	1152	0.02
40	Kayako	1103	0.02
41	LiveHelpNow	1094	0.02
42	Rocket.Chat	1009	0.02
43	Helpshift	963	0.02
44	WhosOn	862	0.02
45	Chatlio	860	0.02
46	HipChat	853	0.02
47	OnePlace	758	0.02
48	HappyFox Chat	721	0.02
49	Topi	675	0.01
50	RumbleTalk	527	0.01
51	Beekeeper	476	0.01
52	iAdvize	436	0.01
53	Velaro	405	0.01
54	inSided	337	0.01
55	Mattermost	335	0.01
56	Zoho Meeting	320	0.01
57	Nextiva	257	0.01
58	LiveCall	215	0.00
59	Heymarket	213	0.00
60	ProProfs Chat	195	0.00
61	REVE Chat	182	0.00
62	Subiz	161	0.00
63	Zoho Connect	148	0.00
64	SAP Jam	143	0.00
65	SendBird	143	0.00
66	Noodle	133	0.00
67	Onstream Webinars	114	0.00
68	Elium	111	0.00
69	Wix Answers	107	0.00
70	TextUs	98	0.00
71	Zingle	98	0.00
72	Glip	84	0.00
73	UJET	72	0.00
74	Clinked	70	0.00
75	eXo Platform	59	0.00
76	Solvemate	53	0.00
77	LiveHelp	51	0.00
78	Wire	48	0.00
79	AsisteClick	43	0.00
80	Bold360	38	0.00
81	ChatWork	34	0.00
82	Taskworld	29	0.00
83	Zyncro	29	0.00
84	Hibox	27	0.00
85	Hall	21	0.00
86	Whisbi	19	0.00
87	Zoho Cliq	18	0.00
88	JivoChat	16	0.00
89	Nefsis	15	0.00
90	Adsoup Sales	13	0.00
91	Acquire	13	0.00
92	Communifire	11	0.00
93	NABD System	11	0.00
94	Azendoo	9	0.00
95	Stride	9	0.00
96	Responcierge	8	0.00
97	Acobot	8	0.00
98	PlanDone	7	0.00
99	Sellsy Teamwork	7	0.00
100	Quire	7	0.00
101	TeamWox	6	0.00
102	Team on the Run	6	0.00
103	EasyGrouper	6	0.00
104	MOOVIA	5	0.00
105	Chat Outsource	5	0.00
106	Flock - Helloflock.com	4	0.00
107	Bolste	4	0.00
108	giosg Live Chat	3	0.00
109	Quiq Messaging	3	0.00
110	Powermemo	3	0.00
111	Diligent Messenger	2	0.00
112	Callmaker	2	0.00
113	SnapComms	2	0.00
114	cingo.me	2	0.00
115	Chatfuel	2	0.00
116	viCloning	2	0.00
117	Cingo	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Instant Messaging And Chat software market leaders?

Top leaders in the category for Instant Messaging And Chat software are G Suite, Slack, Zendesk. Here, you can view a full list of Instant Messaging And Chat tools in the market.