Instant Messaging And Chat

Gain market share and customer base information about the top Instant Messaging And Chat software. Check out our list of Instant Messaging And Chat Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

123

Technologies Tracked

3562640

Companies Tracked

Categories related to Instant Messaging And Chat

Project Collaboration
Document Management
Team Collaboration
Collaborative Calendars
Instant Messaging And Chat

Top 5 Instant Messaging And Chat technologies in 2026

Over 3562640 companies are using Instant Messaging And Chat tools. G Suite with 57.76% market share (2057948 customers), Slack with 16.67% market share (593981 customers), Zendesk with 5.15% market share (183388 customers).

Technology

Market Share (Est.)

Customers

  • G Suite

    57.76%

    2057948

  • Slack

    16.67%

    593981

  • Zendesk

    5.15%

    183388

  • Intercom

    4.84%

    172457

  • Microsoft Teams

    2.11%

    75323

  • Others

    13.46%

    479543

  • Instant Messaging And Chat Customers by Employee Size

    The majority of Instant Messaging And Chat category falls in the company size of 0 - 9 employees (1623406 companies), 20 - 49 employees (823591 companies), 100 - 249 employees (420471 companies).

    Employee Size

    Instant Messaging And Chat Customers by Geography

    Companies using Instant Messaging And Chat technology software are majorly from the United States with 1670328 (60.14%), United Kingdom with 233554 (8.41%), Canada with 142828 (5.14%) customers respectively.

    Customers

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    Instant Messaging And Chat Customers by Industry

    Top industries that use Instant Messaging And Chat for Marketing (30053), Education (25497), Digital Marketing (22542).

    Customers

    Market Share for Top Instant Messaging And Chat Technologies

    Analyze the market share of popular Instant Messaging And Chat technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1G Suite205794857.76
    2Slack59398116.67
    3Zendesk1833885.15
    4Intercom1724574.84
    5Microsoft Teams753232.11
    6Tidio747672.10
    7Snapchat465291.31
    8Skype392441.10
    9Zoho SalesIQ333070.93
    10LiveChat319670.90
    11Crisp312620.88
    12Podium238570.67
    13Smartsupp Live Chat198270.56
    14GetSiteControl150590.42
    15Genesys PureCloud134740.38
    16Drift123540.35
    17Salesforce Service Cloud119680.34
    18Zoho Mail107730.30
    19Pure Chat98780.28
    20Freshchat98430.28
    21Bitrix2498310.28
    22Skype for Business77460.22
    23LiveAgent64270.18
    24Zoho Desk62320.17
    25Workplace by Facebook59890.17
    26Re:amaze58400.16
    27Userlike Live Chat50260.14
    28LivePerson42740.12
    29Zimbra37810.11
    30Five933620.09
    31Provide Support30800.09
    32Podio28220.08
    33Front28080.08
    34SnapEngage21460.06
    35Chaport20750.06
    36Comm100 Live Chat19280.05
    37CallPage15580.04
    38Jive14830.04
    39Beekeeper13410.04
    40Kayako12490.04
    41HelpCrunch12130.03
    42Rocket.Chat10340.03
    43Zoho Meeting10200.03
    44Helpshift10040.03
    45Topi9430.03
    46HipChat8790.02
    47LiveHelpNow8380.02
    48OnePlace8080.02
    49inSided7720.02
    50Chatlio7240.02
    51Mattermost6320.02
    52HappyFox Chat6020.02
    53Nextiva5420.02
    54iAdvize4820.01
    55Velaro4120.01
    56Subiz3360.01
    57WhosOn2970.01
    58RumbleTalk2560.01
    59SendBird2560.01
    60Zoho Connect2410.01
    61LiveCall2410.01
    62REVE Chat2340.01
    63Heymarket2250.01
    64SAP Jam2030.01
    65ProProfs Chat1650.00
    66TextUs1480.00
    67Glip1290.00
    68Elium1270.00
    69Zingle1100.00
    70Onstream Webinars960.00
    71Wix Answers940.00
    72JivoChat870.00
    73eXo Platform860.00
    74UJET860.00
    75Hall780.00
    76LiveHelp770.00
    77Zoho Cliq760.00
    78AsisteClick750.00
    79Wire640.00
    80ChatWork590.00
    81Noodle580.00
    82Chat Outsource490.00
    83Clinked490.00
    84Hibox480.00
    85Zyncro380.00
    86Solvemate380.00
    87Bold360370.00
    88Diligent Messenger270.00
    89Taskworld260.00
    90Communifire240.00
    91Quire220.00
    92SnapComms200.00
    93Acquire200.00
    94giosg Live Chat180.00
    95Adsoup Sales180.00
    96Stride180.00
    97Whisbi160.00
    98Nefsis150.00
    99Fleep140.00
    100Azendoo100.00
    101TeamWox100.00
    102Chatfuel100.00
    103HelpOnClick Live Chat Software90.00
    104Acobot90.00
    105Workhive80.00
    106NABD System70.00
    107Minsh60.00
    108Flock - Helloflock.com60.00
    109Callmaker60.00
    110MOOVIA50.00
    111PlanDone50.00
    112Bolste50.00
    113Quiq Messaging40.00
    114Responcierge40.00
    115Team on the Run40.00
    116viCloning40.00
    117CD Messenger30.00
    118cingo.me30.00
    119Sellsy Teamwork30.00
    120Cingo30.00
    121Simply Confirm20.00
    122Precurio20.00
    123Powermemo20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Instant Messaging And Chat software market leaders?

    Top leaders in the category for Instant Messaging And Chat software are G Suite, Slack, Zendesk. Here, you can view a full list of Instant Messaging And Chat tools in the market.

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    How many companies use Instant Messaging And Chat software these days?

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    Which company has the most significant market share in the Instant Messaging And Chat software space?

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    What are the top industries that usually use Instant Messaging And Chat softwares?

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