Instant Messaging And Chat

Gain market share and customer base information about the top Instant Messaging And Chat software. Check out our list of Instant Messaging And Chat Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

134

Technologies

4390388

Companies

Movements

Categories related to Instant Messaging And Chat

Top 5 Instant Messaging And Chat technologies in 2023

Over 4,390,388 companies are using Instant Messaging And Chat tools. G Suite with 72.44% market share (3,180,519 customers), Slack with 9.49% market share (416,704 customers), Zendesk with 3.98% market share (174,638 customers),

G Suite

72.44 %

Market Share

3180519

Customers
Slack

9.49 %

Market Share

416704

Customers
Zendesk

3.98 %

Market Share

174638

Customers
Zoho Mail

2.67 %

Market Share

117422

Customers
Intercom

1.23 %

Market Share

53949

Customers
Others

10.18 %

Market Share

447156

Customers

Instant Messaging And Chat Customers by Employee Size

The majority of Instant Messaging And Chat category falls in the company size of 0 - 9 employees (1,863,166 companies), 20 - 49 employees (934,841 companies), 10 - 19 employees (407,403 companies).

Instant Messaging And Chat Customers by Geography

Companies using Instant Messaging And Chat technology software are majorly from the United States with 2,075,239 (63.62%), United Kingdom with 280,425 (8.60%), India with 196,962 (6.04%) customers respectively.

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Instant Messaging And Chat Customers by Industry

Top industries that use Instant Messaging And Chat for Professional Services (1,033,166), Technology (394,961), Retail and CPG (313,844).

Market Share for Top Instant Messaging And Chat Technologies

Analyze the market share of popular Instant Messaging And Chat technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	G Suite	3180519	72.44 (%)
2	Slack	416704	9.49 (%)
3	Zendesk	174638	3.98 (%)
4	Zoho Mail	117422	2.67 (%)
5	Intercom	53949	1.23 (%)
6	Tidio	51237	1.17 (%)
7	Microsoft Teams	45051	1.03 (%)
8	Skype	43369	0.99 (%)
9	Snapchat	32590	0.74 (%)
10	LiveChat	32357	0.74 (%)
11	Zoho SalesIQ	25281	0.58 (%)
12	Podium	23618	0.54 (%)
13	Bitrix24	19537	0.44 (%)
14	Drift	15706	0.36 (%)
15	Crisp	15297	0.35 (%)
16	Smartsupp Live Chat	12641	0.29 (%)
17	Salesforce Service Cloud	11149	0.25 (%)
18	Freshchat	10170	0.23 (%)
19	LiveAgent	8494	0.19 (%)
20	Workplace by Facebook	7327	0.17 (%)
21	LivePerson	6771	0.15 (%)
22	GetSiteControl	6403	0.15 (%)
23	Zoho Desk	4668	0.11 (%)
24	Userlike Live Chat	4438	0.10 (%)
25	Skype for Business	4403	0.10 (%)
26	Wix Answers	3724	0.08 (%)
27	Re:amaze	3674	0.08 (%)
28	Podio	3461	0.08 (%)
29	SnapEngage	3237	0.07 (%)
30	Five9	2867	0.07 (%)
31	Zimbra	2805	0.06 (%)
32	Stride	2804	0.06 (%)
33	Kayako	2196	0.05 (%)
34	Genesys PureCloud	2181	0.05 (%)
35	Comm100 Live Chat	2170	0.05 (%)
36	RumbleTalk	2136	0.05 (%)
37	Jive	1772	0.04 (%)
38	Front	1744	0.04 (%)
39	giosg Live Chat	1738	0.04 (%)
40	Elium	1652	0.04 (%)
41	CallPage	1520	0.03 (%)
42	HipChat	1341	0.03 (%)
43	Pure Chat	1222	0.03 (%)
44	Beekeeper	1221	0.03 (%)
45	LiveHelpNow	1195	0.03 (%)
46	Chaport	1194	0.03 (%)
47	Rocket.Chat	1150	0.03 (%)
48	HelpCrunch	1124	0.03 (%)
49	Chatlio	1091	0.02 (%)
50	Diligent Messenger	1038	0.02 (%)
51	Clinked	975	0.02 (%)
52	Provide Support	928	0.02 (%)
53	Helpshift	925	0.02 (%)
54	OnePlace	856	0.02 (%)
55	Topi	825	0.02 (%)
56	SocialBoost	815	0.02 (%)
57	Whisbi	811	0.02 (%)
58	HappyFox Chat	716	0.02 (%)
59	REVE Chat	589	0.01 (%)
60	iAdvize	547	0.01 (%)
61	WhosOn	543	0.01 (%)
62	eBLVD Online Meetings	505	0.01 (%)
63	Velaro	470	0.01 (%)
64	Mattermost	432	0.01 (%)
65	Nextiva	354	0.01 (%)
66	LiveCall	347	0.01 (%)
67	Convo	346	0.01 (%)
68	SendBird	344	0.01 (%)
69	ChatWork	342	0.01 (%)
70	Zoho Meeting	331	0.01 (%)
71	SAP Jam	324	0.01 (%)
72	inSided	313	0.01 (%)
73	Wire	280	0.01 (%)
74	Chatbox	257	0.01 (%)
75	Onstream Webinars	250	0.01 (%)
76	Jumplead	245	0.01 (%)
77	Heymarket	198	0.00 (%)
78	HelpOnClick Live Chat Software	195	0.00 (%)
79	Subiz	190	0.00 (%)
80	Hibox	151	0.00 (%)
81	Noodle	145	0.00 (%)
82	Zingle	144	0.00 (%)
83	Solvemate	127	0.00 (%)
84	Cotap	124	0.00 (%)
85	Glip	121	0.00 (%)
86	TextUs	107	0.00 (%)
87	Zoho Connect	102	0.00 (%)
88	ProProfs Chat	92	0.00 (%)
89	IMsupporting	71	0.00 (%)
90	eXo Platform	69	0.00 (%)
91	UJET	68	0.00 (%)
92	LiveHelp	65	0.00 (%)
93	Communifire	61	0.00 (%)
94	AsisteClick	60	0.00 (%)
95	Quiq Messaging	56	0.00 (%)
96	hellomybot	47	0.00 (%)
97	SnapComms	39	0.00 (%)
98	Zyncro	39	0.00 (%)
99	Bold360	37	0.00 (%)
100	Flock - Helloflock.com	34	0.00 (%)
101	TeamWox	24	0.00 (%)
102	Sameroom	24	0.00 (%)
103	Minsh	22	0.00 (%)
104	Taskworld	22	0.00 (%)
105	JivoChat	21	0.00 (%)
106	Hall	19	0.00 (%)
107	Chatfuel	18	0.00 (%)
108	Adsoup Sales	18	0.00 (%)
109	Acquire	17	0.00 (%)
110	Azendoo	16	0.00 (%)
111	Cugic	15	0.00 (%)
112	Precurio	14	0.00 (%)
113	Nefsis	13	0.00 (%)
114	NABD System	11	0.00 (%)
115	PlanDone	11	0.00 (%)
116	Responcierge	11	0.00 (%)
117	Sellsy Teamwork	10	0.00 (%)
118	Quire	10	0.00 (%)
119	Zoho Cliq	9	0.00 (%)
120	Callmaker	9	0.00 (%)
121	Team on the Run	8	0.00 (%)
122	Acobot	8	0.00 (%)
123	Bolste	6	0.00 (%)
124	Chat Outsource	6	0.00 (%)
125	cingo.me	5	0.00 (%)
126	viCloning	5	0.00 (%)
127	StrikeBase	5	0.00 (%)
128	Cingo	5	0.00 (%)
129	Powermemo	5	0.00 (%)
130	MOOVIA	4	0.00 (%)
131	EasyGrouper	3	0.00 (%)
132	Fleep	2	0.00 (%)
133	Simply Confirm	2	0.00 (%)
134	WaitronBot	2	0.00 (%)

Technology	Market share
G Suite	72.44 (%)
Slack	9.49 (%)
Zendesk	3.98 (%)
Zoho Mail	2.67 (%)
Intercom	1.23 (%)
Tidio	1.17 (%)
Microsoft Teams	1.03 (%)
Skype	0.99 (%)
Snapchat	0.74 (%)
LiveChat	0.74 (%)
Zoho SalesIQ	0.58 (%)
Podium	0.54 (%)
Bitrix24	0.44 (%)
Drift	0.36 (%)
Crisp	0.35 (%)
Smartsupp Live Chat	0.29 (%)
Salesforce Service Cloud	0.25 (%)
Freshchat	0.23 (%)
LiveAgent	0.19 (%)
Workplace by Facebook	0.17 (%)
LivePerson	0.15 (%)
GetSiteControl	0.15 (%)
Zoho Desk	0.11 (%)
Userlike Live Chat	0.10 (%)
Skype for Business	0.10 (%)
Wix Answers	0.08 (%)
Re:amaze	0.08 (%)
Podio	0.08 (%)
SnapEngage	0.07 (%)
Five9	0.07 (%)
Zimbra	0.06 (%)
Stride	0.06 (%)
Kayako	0.05 (%)
Genesys PureCloud	0.05 (%)
Comm100 Live Chat	0.05 (%)
RumbleTalk	0.05 (%)
Jive	0.04 (%)
Front	0.04 (%)
giosg Live Chat	0.04 (%)
Elium	0.04 (%)
CallPage	0.03 (%)
HipChat	0.03 (%)
Pure Chat	0.03 (%)
Beekeeper	0.03 (%)
LiveHelpNow	0.03 (%)
Chaport	0.03 (%)
Rocket.Chat	0.03 (%)
HelpCrunch	0.03 (%)
Chatlio	0.02 (%)
Diligent Messenger	0.02 (%)
Clinked	0.02 (%)
Provide Support	0.02 (%)
Helpshift	0.02 (%)
OnePlace	0.02 (%)
Topi	0.02 (%)
SocialBoost	0.02 (%)
Whisbi	0.02 (%)
HappyFox Chat	0.02 (%)
REVE Chat	0.01 (%)
iAdvize	0.01 (%)
WhosOn	0.01 (%)
eBLVD Online Meetings	0.01 (%)
Velaro	0.01 (%)
Mattermost	0.01 (%)
Nextiva	0.01 (%)
LiveCall	0.01 (%)
Convo	0.01 (%)
SendBird	0.01 (%)
ChatWork	0.01 (%)
Zoho Meeting	0.01 (%)
SAP Jam	0.01 (%)
inSided	0.01 (%)
Wire	0.01 (%)
Chatbox	0.01 (%)
Onstream Webinars	0.01 (%)
Jumplead	0.01 (%)
Heymarket	0.00 (%)
HelpOnClick Live Chat Software	0.00 (%)
Subiz	0.00 (%)
Hibox	0.00 (%)
Noodle	0.00 (%)
Zingle	0.00 (%)
Solvemate	0.00 (%)
Cotap	0.00 (%)
Glip	0.00 (%)
TextUs	0.00 (%)
Zoho Connect	0.00 (%)
ProProfs Chat	0.00 (%)
IMsupporting	0.00 (%)
eXo Platform	0.00 (%)
UJET	0.00 (%)
LiveHelp	0.00 (%)
Communifire	0.00 (%)
AsisteClick	0.00 (%)
Quiq Messaging	0.00 (%)
hellomybot	0.00 (%)
SnapComms	0.00 (%)
Zyncro	0.00 (%)
Bold360	0.00 (%)
Flock - Helloflock.com	0.00 (%)
TeamWox	0.00 (%)
Sameroom	0.00 (%)
Minsh	0.00 (%)
Taskworld	0.00 (%)
JivoChat	0.00 (%)
Hall	0.00 (%)
Chatfuel	0.00 (%)
Adsoup Sales	0.00 (%)
Acquire	0.00 (%)
Azendoo	0.00 (%)
Cugic	0.00 (%)
Precurio	0.00 (%)
Nefsis	0.00 (%)
NABD System	0.00 (%)
PlanDone	0.00 (%)
Responcierge	0.00 (%)
Sellsy Teamwork	0.00 (%)
Quire	0.00 (%)
Zoho Cliq	0.00 (%)
Callmaker	0.00 (%)
Team on the Run	0.00 (%)
Acobot	0.00 (%)
Bolste	0.00 (%)
Chat Outsource	0.00 (%)
cingo.me	0.00 (%)
viCloning	0.00 (%)
StrikeBase	0.00 (%)
Cingo	0.00 (%)
Powermemo	0.00 (%)
MOOVIA	0.00 (%)
EasyGrouper	0.00 (%)
Fleep	0.00 (%)
Simply Confirm	0.00 (%)
WaitronBot	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Instant Messaging And Chat software market leaders?

Top leaders in the category for Instant Messaging And Chat software are G Suite, Slack, Zendesk. Here, you can view a full list of Instant Messaging And Chat tools in the market.

How many companies use Instant Messaging And Chat software these days?

Around the world in 2023, over 4,045,200 companies are currently using one or more Instant Messaging And Chat software. Out of these, there are 2,075,239 companies using Instant Messaging And Chat tools that are originally from the United States .

Which company has the most significant market share in the Instant Messaging And Chat software space?

The top few companies that have the most significant market share in the Instant Messaging And Chat space are G Suite with 72.44 % of market share, and Slack with 9.49 % of market share and Zendesk with 3.98 % of market share . Check for other Instant Messaging And Chat technologies market share here.

What are the top industries that usually use Instant Messaging And Chat softwares?

The top industries that use Instant Messaging And Chat software are Professional Services (1,033,166) , Technology (394,961) , Retail and CPG (313,844) .