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Salesforce Service Cloud

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Salesforce Service Cloud engage with users customers when and where they are. Deliver service across every channel, over any device. Empower users cus...Read more

Instant Messaging And Chat
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Market Share of Salesforce Service Cloud

Current Customer(s)

9090

Market Share (Est.)

0.15%

Ranking

#19

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Instant Messaging And Chat category are G Suite with 78.12%, Slack with 6.00%, Zoho Mail with 3.32% market share.

TechnologyDomainsMarket Share (Est.)Versus page
G Suite486639978.12%Salesforce Service Cloud vs G Suite
Slack3736266.00%Salesforce Service Cloud vs Slack
Zoho Mail2068173.32%Salesforce Service Cloud vs Zoho Mail
Zendesk1647072.64%Salesforce Service Cloud vs Zendesk
Intercom1349002.17%Salesforce Service Cloud vs Intercom
Tidio690851.11%Salesforce Service Cloud vs Tidio
Microsoft Teams476740.77%Salesforce Service Cloud vs Microsoft Teams
Snapchat444200.71%Salesforce Service Cloud vs Snapchat
Skype375640.60%Salesforce Service Cloud vs Skype
LiveChat333130.53%Salesforce Service Cloud vs LiveChat
Zoho SalesIQ328040.53%Salesforce Service Cloud vs Zoho SalesIQ
Podium264520.42%Salesforce Service Cloud vs Podium
Crisp246410.40%Salesforce Service Cloud vs Crisp
Smartsupp Live Chat173900.28%Salesforce Service Cloud vs Smartsupp Live Chat
Drift160120.26%Salesforce Service Cloud vs Drift
GetSiteControl140710.23%Salesforce Service Cloud vs GetSiteControl
Pure Chat111310.18%Salesforce Service Cloud vs Pure Chat
Freshchat110460.18%Salesforce Service Cloud vs Freshchat
Bitrix2483530.13%Salesforce Service Cloud vs Bitrix24
LiveAgent66630.11%Salesforce Service Cloud vs LiveAgent
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Instant Messaging And Chat category are G Suite with 78.12%, Slack with 6.00%, Zoho Mail with 3.32% market share.

Salesforce Service Cloud vs G Suite

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Salesforce Service Cloud vs Slack

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Salesforce Service Cloud vs Zoho Mail

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Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Tidio

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Salesforce Service Cloud vs Microsoft Teams

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Salesforce Service Cloud vs Snapchat

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Customers of Salesforce Service Cloud

Around the world in 2025, over 9090 companies have started using Salesforce Service Cloud as Instant Messaging And Chat tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Purdue University10,000+West LafayetteIndianaUnited States
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Starbucks10,000+SeattleWashingtonUnited States
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Chanel10,000+Neuilly-sur-SeineIle-de-FranceFrance
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Heathrow Airport10,000+LondonEnglandUnited Kingdom
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Torrid10,000+Rowland HeightsCaliforniaUnited States
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Yakult Honsha10,000+TokyoTokyoJapan
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Metropolitan Bank & Trust10,000+Makati CityMetro ManilaPhilippines
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Microsemi10,000+Aliso ViejoCaliforniaUnited States
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Children's Health10,000+DallasTexasUnited States
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Dentsply Sirona10,000+CharlotteNorth CarolinaUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Instant Messaging And Chat are Salesforce (233), Crm (179), Consulting (162).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the instant-messaging-chat category fall in the company size of 1,000 - 4,999 employees (1403 companies), 100 - 249 employees (1395 companies), 20 - 49 employees (1224 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for instant-messaging-chat are the United States with 4911(64.60%), United Kingdom with 669(8.80%), Canada with 382(5.02%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Experience
Customer Support Services
Knowledge Management
Customer Engagement
Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the instant-messaging-chat category are G Suite, Slack, Zoho Mail. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs G Suite Salesforce Service Cloud vs Slack Salesforce Service Cloud vs Zoho Mail.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the instant-messaging-chat?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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