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Salesforce Service Cloud

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Salesforce Service Cloud engage with users customers when and where they are. Deliver service across every channel, over any device. Empower users cus...Read more

Instant Messaging And Chat
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Market Share of Salesforce Service Cloud

Current Customer(s)

15895

Market Share (Est.)

0.45%

Ranking

#14

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Instant Messaging And Chat category are G Suite with 55.84%, Slack with 16.70%, Zendesk with 5.08% market share.

TechnologyDomainsMarket Share (Est.)Versus page
G Suite198208155.84%Salesforce Service Cloud vs G Suite
Slack59283216.70%Salesforce Service Cloud vs Slack
Zendesk1804145.08%Salesforce Service Cloud vs Zendesk
Intercom1613604.55%Salesforce Service Cloud vs Intercom
Microsoft Teams1154573.25%Salesforce Service Cloud vs Microsoft Teams
Tidio674341.90%Salesforce Service Cloud vs Tidio
Snapchat601041.69%Salesforce Service Cloud vs Snapchat
Skype581681.64%Salesforce Service Cloud vs Skype
Crisp326060.92%Salesforce Service Cloud vs Crisp
Zoho SalesIQ305540.86%Salesforce Service Cloud vs Zoho SalesIQ
LiveChat294490.83%Salesforce Service Cloud vs LiveChat
Podium216550.61%Salesforce Service Cloud vs Podium
Smartsupp Live Chat179500.51%Salesforce Service Cloud vs Smartsupp Live Chat
Zoho Mail141310.40%Salesforce Service Cloud vs Zoho Mail
GetSiteControl133910.38%Salesforce Service Cloud vs GetSiteControl
Skype for Business130790.37%Salesforce Service Cloud vs Skype for Business
Drift118950.34%Salesforce Service Cloud vs Drift
Genesys PureCloud105540.30%Salesforce Service Cloud vs Genesys PureCloud
Freshchat102730.29%Salesforce Service Cloud vs Freshchat
Bitrix24100430.28%Salesforce Service Cloud vs Bitrix24
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Instant Messaging And Chat category are G Suite with 55.84%, Slack with 16.70%, Zendesk with 5.08% market share.

Salesforce Service Cloud vs G Suite

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Salesforce Service Cloud vs Slack

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Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Microsoft Teams

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Salesforce Service Cloud vs Tidio

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Salesforce Service Cloud vs Snapchat

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Salesforce Service Cloud vs Skype

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Customers of Salesforce Service Cloud

Around the world in 2026, over 15770 companies have started using Salesforce Service Cloud as Instant Messaging And Chat tool.

CustomersEmployee RangeCityRegionCountrySocial Links
NYA10,000+AlpharettaGeorgiaUnited States
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Insight10,000+ChandlerArizonaUnited States
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Localiza Rent A Car S.A.10,000+Belo HorizonteMinas GeraisBrazil
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Dentsply Sirona10,000+CharlotteNorth CarolinaUnited States
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The Access Group10,000+LoughboroughEnglandUnited Kingdom
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Nuance Communications10,000+BurlingtonMassachusettsUnited States
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RBC Wealth Management10,000+TorontoOntarioCanada
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Reply10,000+TurinPiedmontItaly
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U.S. Bank10,000+MinneapolisMinnesotaUnited States
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Banco Do Brasil10,000+BrasiliaFederal DistrictBrazil
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Instant Messaging And Chat are Salesforce (477), Crm (357), Digital Transformation (316).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the instant-messaging-chat category fall in the company size of 100 - 249 employees (2811 companies), 1,000 - 4,999 employees (2730 companies), 10,000+ employees (2179 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for instant-messaging-chat are the United States with 8258(62.07%), United Kingdom with 1025(7.70%), India with 814(6.12%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Instant Messaging And Chat
Knowledge Management
Customer Experience
Customer Support Services
Customer Engagement

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the instant-messaging-chat category are G Suite, Slack, Zendesk. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs G Suite Salesforce Service Cloud vs Slack Salesforce Service Cloud vs Zendesk.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the instant-messaging-chat?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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