Question 1

What are the different markets in which
        Slack and
        Salesforce Service Cloud compete against each other?

Accepted Answer

Slack and
        Salesforce Service Cloud compete against each other in
        the Instant Messaging And Chat, Communication, Contact Center, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Slack
        and Salesforce Service Cloud compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Slack has a
        16.70%
        market share in comparison to
        Salesforce Service Cloud’s
        0.45%.
        Since it has a better market share coverage,
        Slack holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Salesforce Service Cloud holds the
        14th spot.

Question 3

How many customers are acquired by
        Slack and
        Salesforce Service Cloud in the
        Instant Messaging And Chat segment?

Accepted Answer

Slack has
        592,832 customers and
        Salesforce Service Cloud has
        15,895 customers in the
        Instant Messaging And Chat
        segment. Slack has
        576937 more customers than
        Salesforce Service Cloud in this category.

Question 4

What are the countries in which
        Slack and
        Salesforce Service Cloud has more customers?

Accepted Answer

Slack has more customers in United States, United Kingdom and Canada.
Salesforce Service Cloud has more customers in United States, United Kingdom and India.

Slack Vs Salesforce Service Cloud : In-Depth Comparison

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Comparing the customer bases of Slack and Salesforce Service Cloud

Comparing the market share of Slack and Salesforce Service Cloud

Compare Slack vs Salesforce Service Cloud customers by geography

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